A
Call Intelligence
Hanuman with Abijith — Feb 19, 2026 14:35
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Hanuman. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Kannada
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
46% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:45 (45s)
Primary Language
Kannada
Secondary Language
Telugu
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
58 / 18
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language barrier
Kannadadalli maatadistare.
|
communication | Customer | No | acknowledgment | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Inquiry verification |
Key Moments
200:28
Language Request
Customer asks for Kannada, highlighting the primary barrier to the sale.
00:35
Broken Kannada Pitch
Agent attempts to ask about blood test inquiry in Kannada.
Discovery Questions
2
Q1
Am I speaking to Hanuman?
Q2
Have you enquired for any health care services like blood test or anything?
Resistance Signals
2
Language barrier
Lack of immediate recognition of the brand
Confusion Signals
1
Kannadadalli maatadistare (Can you speak in Kannada?)
Topics Discussed
Identity verification
Company introduction
Blood test inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Responds to name verification. |
| discovery | 2 | neutral | Requests to speak in Kannada. |
Call Transcript
Click to expand
Speaker 1
0.91s
Hello.
Speaker 0
1.83s
Ya good afternoon sir. Am I speaking to Hanuman?
Speaker 1
5.19s
Haan helri.
Speaker 0
6.57s
saar nenu i o health care center nundi call chestunnanu chennai nundi saar.
Speaker 1
12.77s
Yes sir.
Speaker 0
14.31s
Hello
Speaker 1
15.37s
Haa heli sir.
Speaker 0
16.65s
Sir I am calling from IO Health Care Center from Chennai Sir.
Speaker 1
21.09s
Haa heli sir.
Speaker 0
21.89s
So like you have enquired for any health care services sir like blood test or anything?
Speaker 1
28.27s
Kannadadalli maatadistare.
Speaker 0
30.03s
Sir Kannada jaastiyaa bartilla sir.
Speaker 1
34.07s
Houdre
Speaker 0
35.05s
Sir neevu blood test iddaavatee inquiry maadittaara?
Speaker 1
41.67s
Namma aaytu irteera adu.
Speaker 0
44.53s
Hello.