A
Call Intelligence
Akib Javed with Abijith — Feb 16, 2026 09:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
6.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
AIWO 181 (Inferred from Campaign)
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
30% into call
Pitch Approach
Logistical/Transactional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:15 (76s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
128 / 84
Rep Longest Monologue
14s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Payment today for tomorrow's booking
I'm not confirming right now only
|
process | Customer | Yes | policy reinforcement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Positive | Customer requesting a home collection for tomorrow morning. |
Key Moments
300:07
Customer requests blood test
Establishes high intent and immediate timeline.
00:24
Rep mentions 'payment today itself'
Crucial qualification step to ensure the lead is serious.
00:55
Fasting instruction
Necessary medical preparation for the service requested.
Discovery Questions
2
Q1
it's just for one person, right?
Q2
Your pin code is seven double zero one six zero, right?
Trust Signals
2
Customer initiated the scheduling request
Customer shared/confirmed pin code without hesitation
Enthusiasm Signals
1
Proactive request for 'fast hour' (early morning) slot
Resistance Signals
1
Customer mentioned 'not confirming right now only' regarding the exact time
Topics Discussed
Scheduling
Blood Test
Payment Policy
Fasting Requirements
Location Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and focused on scheduling. |
| Middle | 2 | positive | Agreeable to payment and pin code verification. |
| Closing | 3 | positive | Cooperative regarding fasting and document requirements. |
Call Transcript
Click to expand
Speaker 0
0.51s
Globe.
Speaker 1
0.53s
Gulo.
Speaker 1
2.91s
for you.
Speaker 0
4.37s
ya FMIO.
Speaker 1
5.73s
yes yes abhijit desai.
Speaker 0
7.75s
Yeah. If possible tomorrow, I'm not confirming right now only, if tomorrow is possible in the fast hour, is it possible to take a blood?
Speaker 1
19.29s
in the first half of the day.
Speaker 0
21.27s
Yeah, like 9:30 or 9 o'clock.
Speaker 1
24.79s
Yeah, we can do that, but like there is you have to do the payment today itself and it's just for one person, right? Just for you, I think.
Speaker 0
29.51s
Nice.
Speaker 0
31.53s
Just for you I think.
Speaker 0
32.69s
Yeah, yeah.
Speaker 1
33.33s
Okay, so I'll do the booking. I'll send you the details that are needed from your end. Also, one second, sir. Your pin code is seven double zero one six zero, right?
Speaker 0
43.93s
Zero, right?
Speaker 1
44.87s
Yeah. Yeah, okay, yeah. I'll just share you all the details that are needed from your end. You can share those and I'll share you the payment link for tomorrow morning. I'll put it. Also, you have to be fasting for ten to twelve hours.
Speaker 0
55.25s
have to be
Speaker 0
58.89s
Okay, fine. Send me the the needed things and I will get back to you tomorrow.
Speaker 1
59.67s
Yeah.
Speaker 1
64.55s
ya.
Speaker 0
64.81s
or neither or do the march only.
Speaker 1
67.59s
oke dan dan.
Speaker 0
68.65s
Okay.
Speaker 1
69.21s
Yeah.
Speaker 0
69.45s
Just send me the history of documents or to tell you.
Speaker 1
72.69s
So,
Speaker 1
73.59s
Sure.
Speaker 0
74.55s
Okay.
Speaker 1
75.11s
Okay thank you.