A
Call Intelligence
Akib Javed with Abijith — Feb 14, 2026 10:23
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
65.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
8:34 (515s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
101
Rep Words / Customer Words
1042 / 218
Rep Longest Monologue
120s
Customer Longest Monologue
12s
Silence Gaps (>2s)
3 (max 8.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Request
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to review price list and test details
Just just can you send me the PDF of the how many tests are done and and price list also I will confirm by Q&A only.
|
information/price | Customer | Yes | agreement and action | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Comprehensive full body checkup with 183 biomarkers including Omega 3/6, doctor and dietician consultation. |
Key Moments
300:29
Customer Intent Statement
Customer explicitly states he wants 'full details' of his body, providing the hook for the 181 pitch.
01:49
Epigenetics Pitch
Agent introduces biological age, differentiating the service from standard labs.
07:12
Price Reveal
Agent quotes 18,000 INR; customer does not push back on price but asks for documentation.
Discovery Questions
4
Q1
may i know your perspective behind that sir if you don't mind me asking
Q2
may i know the last time that you have gotten yourself checked out
Q3
i believe that you are a business person or a working person?
Q4
Could you please tell me your pin code sir?
Trust Signals
3
Sharing personal email address
Sharing location pin code
Asking for sample reports
Enthusiasm Signals
2
Confirming understanding of biomarkers
Asking if reports are 'full in depth'
Resistance Signals
1
Requesting price list for later confirmation
Topics Discussed
Biomarkers
Epigenetics
Biological Age
Cholesterol
Omega 3/6
Kolkata Service Availability
Pricing
Reversibility of Diseases
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Discovery | 2 | neutral | Engaged when discussing biomarkers and 'in-depth' reports. |
| Closing | 3 | positive | Willingly shared contact details and agreed to a follow-up. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.81s
Yeah, I'm speaking to Akeb Javed.
Speaker 1
3.89s
Yeah.
Speaker 0
4.65s
so my name is abhijit and i'm calling from ivo health care center from chennai.
Speaker 1
9.35s
Okay.
Speaker 0
9.93s
Yeah, I'm calling regarding a form that you filled. Basically, we were running a campaign to understand people's perspective on medical checkups, okay? And I believe that you have put uh you do your medical checkups only when a specific health condition arises.
Speaker 0
25.59s
yaa, may i know your perspective behind that sir if you don't mind me asking.
Speaker 1
29.95s
So for the regular checkup only, I want to know the full details of what is going on inside my body.
Speaker 0
38.75s
oke.
Speaker 1
38.95s
Okay.
Speaker 0
40.31s
Yeah. So technically right like uh annual checkups are done in as a precautionary method right? Right. Yeah so the full body checkups uh that uh people do outside also it only has like eighty to eighty to one hundred biomarkers in it so eighty to one hundred tests.
Speaker 0
58.89s
And yeah, so it doesn't cover all the major things that are happening in the body like we our test, right? Our one eighty one test has one hundred and eighty three biomarkers.
Speaker 0
69.29s
And it includes tumor panels, lipid profiles, diabetic profile, arthritis, steroid panels, STD panels, and even tumor tumor panels. So it is a full on comprehensive testing for your whole body.
Speaker 1
69.51s
And
Speaker 0
83.43s
And we recommend people to do it once a year as a precautionary method because you'll understand your present health status, what it is going through and the fluctuations that are happening, right?
Speaker 0
93.63s
Yeah, so that's the thing, that's the thing that differentiates us from all the other brands and also Ivo is the company that I'm calling from. So we are the pioneers in longevity in India, sir. So we are one of the only companies to ever introduce an epigenetic test here.
Speaker 0
109.27s
So an epigenetic test is when you understand your biological age as compared to your chronological age.
Speaker 0
115.49s
Right. So every person has their date of uh age from their date of birth, right? Other than that, each organ in the body has its own biological age, depending on the life habits, depending on the food that you eat, depending on the supplements that are deficit in the body.
Speaker 0
132.07s
So all of these play a major role in uh finding out your biologically. So the main purpose of this test is to uh understand the in-depth understand which organs are suffering the most.
Speaker 0
145.65s
Right. So a person might be uh healthy but due to their food habits they might be having some uh health conditions that are not yet uh come out into the light.
Speaker 0
156.45s
right? so with this information we can work on reversal. so any disease before it gets too late, before it gets too critical is always reversible sir.
Speaker 0
167.15s
Right.
Speaker 0
168.13s
ya.
Speaker 1
168.19s
Ya.
Speaker 0
168.93s
When I say that you uh it it sounds impossible, right? To reverse the health conditions that is going on in your body, but even we are a science backed company and we believe in that and even science proves it, sir. So any health condition before, so you might have heard pre-diabetic, right?
Speaker 0
188.81s
So just like that every organ in the body can have some certain condition. So even for these days, right? People from the age of 35 to 55 are having heart condition.
Speaker 0
201.11s
right? even that can be tracked in a in your blood test itself. so there's a calcification that happens in the arteries.
Speaker 0
207.69s
the veins get uh clogged basically and that is one of the main reason and the reason uh that happens is due to the uh completely processed food that people eat and too much of red meat also is a very bad thing.
Speaker 0
221.89s
Then also, uh there is brain health and the heart health. Omega levels are also one of the major factors because the EPA DHA is not produced in the body. Some of it is produced but if a person is a vegetarian, right? They are definitely a deficit of this omega three and omega six.
Speaker 1
239.55s
Okay, yes.
Speaker 0
240.45s
Yeah, so like this all these uh works together gets collaborated and that is how a person stays healthy. So some people they do they do just even regular checkups they do, right? They only focus on the health conditions that they have.
Speaker 0
256.57s
So they will be taking care of their heart but all the other organs are left untouched and like
Speaker 1
256.73s
So
Speaker 0
263.39s
It's not taken care of basically.
Speaker 0
265.97s
Yeah, so that is the main purpose of Ivo to so we have this one eighty one test that we do. In a single test you will find out your head to toe health condition, health status at this moment.
Speaker 0
277.99s
And like I said, we also include omega three and omega six, but because without that, I cannot really call it a full body comprehensive checkup, to be honest. Yeah. And then also to follow up with that, the service, uh other than this blood test, we are including a doctor consultation and then a dietician consultation as well.
Speaker 0
296.87s
Ya.
Speaker 0
297.89s
And we we are the only company in India sir like even you might have heard of Arogya XL right the advanced testing that other brands do. They cannot even come close to one hundred and twenty biomarkers.
Speaker 1
310.87s
You are 181 181.
Speaker 0
312.41s
183 ya.
Speaker 1
313.67s
Yes.
Speaker 0
314.47s
yes. so you are aware of what a biomarker is, right?
Speaker 1
317.47s
Yes yes.
Speaker 0
318.17s
Yeah. So you do understand what the depth of what I'm saying because your body has markers in it that shows you what it is going through, the little very minute chemical alterations that are happening.
Speaker 1
328.79s
All proper report right? matlab full in depth report.
Speaker 0
332.29s
Yes, yes, yes. So even the report, right, it is generated through our end, so it is like even a normal person without a medical knowledge or a medical degree can understand it.
Speaker 1
343.21s
Okay, fine. Yeah.
Speaker 0
344.11s
Ya.
Speaker 0
345.11s
Definitely sir. So, may I know the last time that you have gotten yourself checked out and what did you discover about your body sir?
Speaker 1
352.21s
like two three one month ago jaisa check but not for doctor. I told me to do certain test. Okay. I have done that only.
Speaker 0
360.63s
Okay.
Speaker 1
362.53s
ya that is some that is some cholesterol and create really good positions.
Speaker 0
372.17s
okay. so i believe that you are a business person or a working person?
Speaker 1
376.21s
Yeah, with this person.
Speaker 0
377.47s
Alright, so you might not even get time to work on yourself as well. Yes, yes, yes. I believe that is one of the main factors.
Speaker 1
379.95s
Yes yes yes.
Speaker 1
383.03s
factors.
Speaker 0
384.05s
Ya. So definitely sir. So may I know your location? Where your location?
Speaker 1
388.51s
obviyalli it's kalkatta.
Speaker 0
390.31s
Calcutta. Could you please tell me your pin code sir? Just to check the lab technicians availability.
Speaker 1
403.61s
Hello. Just one second. Yes, yes, sir.
Speaker 1
408.07s
Hello. Sir, actually namma collaboration vandhu product details irukkuthu. Aennaa namma service cover info point irukkiradhu romba easy. 700160.
Speaker 0
416.39s
Second
Speaker 0
418.75s
7000160.
Speaker 1
419.81s
Yeah.
Speaker 0
422.59s
Yeah, we do have service there. And are you aware of the prices or like have you looked into them? No, no. Okay, so for the 181 test and then we omega 3, omega 6, the doctor consultation, dietician, and then the diet chart will be provided. So all of this can be done for just 18,000.
Speaker 1
426.79s
Okay. So
Speaker 1
438.53s
Okay.
Speaker 0
439.19s
Ya.
Speaker 1
439.65s
Just just can you send me the PDF of the how many tests are done and and price list also I will confirm by Q&A only. Definitely the test.
Speaker 0
444.03s
Yes yes.
Speaker 0
447.25s
Definitely.
Speaker 0
448.63s
definitely sir. so do you have whatsapp on the same number?
Speaker 1
451.45s
Yes, same number WhatsApp.
Speaker 0
452.65s
Alright, I'll say I'll share with you the Omega and 183 sample reports.
Speaker 1
457.27s
ya.
Speaker 0
457.67s
So you can just go through it.
Speaker 1
458.37s
Can can property in male also?
Speaker 0
460.41s
yes definitely. so i believe you put the mail here once again.
Speaker 1
464.53s
Shridhar kids jam with @gmail.com.
Speaker 0
467.57s
Yeah, SHAIKBJAVID@GMAIL.COM.
Speaker 1
468.17s
Yeah.
Speaker 1
471.73s
aakib e ke ai bi je e vi di.
Speaker 0
475.01s
Okay.
Speaker 1
475.63s
Okay.
Speaker 0
476.57s
SK
Speaker 1
477.93s
A K I B.
Speaker 0
480.33s
ya.
Speaker 1
480.69s
je e vi e di at the rate jimel dot com.
Speaker 0
483.85s
dis no es ke in da bigining, rait?
Speaker 1
486.15s
no es ke in da bigining.
Speaker 0
487.63s
okay. e ke ai bi
Speaker 1
489.71s
A P I B J V D.
Speaker 0
489.71s
A K I B J V D at the rate Gmail.
Speaker 1
492.29s
et ji mel dot com. es ke es ke e ke ai bi je e vi i di et ji mel dot com.
Speaker 0
498.83s
yes sir. got it. i'll ping you on whatsapp and if at all the mail is not correct i'll just you can just send it to me on whatsapp itself. yes sir.
Speaker 1
505.69s
Ya WhatsApp.
Speaker 0
507.21s
Yeah, and can I give you a call back after 5 o'clock today?
Speaker 1
510.43s
Yeah, I'm sure.
Speaker 0
511.29s
all right, shyor sir. anyways, thank you for your time.
Speaker 1
514.19s
Yeah.