A
Call Intelligence
Jigar Desai with Abijith — Feb 14, 2026 14:54
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
26% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
3:37 (218s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
61
Rep Words / Customer Words
482 / 138
Rep Longest Monologue
42s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Delay
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Request for more information/Email first
Can you just post me regarding this on my email? I'll just have a look around and... visit upon your site
|
delay | Customer | Yes | compliance & value add | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Positive | Main pitch for biological age testing. |
| gene test | Rep | -- | Neutral | Recommended due to customer's family history. |
| aiwo 181 blood test | Rep | -- | Neutral | Mentioned as part of the email follow-up package. |
Key Moments
300:40
Family History Disclosure
Crucial discovery point that allows the agent to pivot from general checkups to genetic testing.
01:16
Customer Recognition of Longevity
Customer shows high awareness of the niche, indicating a high-quality, educated lead.
02:37
Request for Email
Transition from verbal pitch to information review phase; indicates interest but not immediate closure.
Discovery Questions
3
Q1
Are you having any health conditions?
Q2
Are you doing the check as a precautionary method?
Q3
Do you have hereditary issues?
Trust Signals
3
Customer shares personal family history
Customer confirms email address
Customer acknowledges the 'longevity' concept
Enthusiasm Signals
1
That is what the longevity people do normally. Yes.
Resistance Signals
1
Customer defers decision to 'next week only'
Topics Discussed
Epigenetics
Biological Age
Biohacking
Hereditary Health
Annual Checkups
Longevity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Discovery | 2 | neutral | Shares family history and precautionary habits. |
| Pitch | 3 | neutral | Recognizes 'longevity' terminology and asks for sample reports. |
| Closing | 4 | neutral | Agrees to a follow-up next week. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello good afternoon
Speaker 0
0.55s
hello, good afternoon.
Speaker 0
2.21s
am i speaking to jigar desai?
Speaker 1
4.67s
Haji.
Speaker 0
5.43s
sar mera naam abhijit hai aur main iwo health care center se baat kar raha hoon chennai se.
Speaker 1
10.59s
Okay.
Speaker 0
11.37s
so sir hum log ek ad campaign run kare the to usmein basically yeh sawal kiya tha ki regular checkups vagairah aap karvate hain ya nahin bolke. aapko yaad hai sir?
Speaker 1
22.31s
appo yaar
Speaker 0
23.75s
aur aap usmein annually checkup medical checkup karwate hain bolke reply dada. ya. ya. to main know the reasons like are you having any health conditions aur...
Speaker 1
28.31s
Ya ya. Ya ya.
Speaker 1
33.87s
Nothing. Nothing.
Speaker 0
35.47s
so just as a precautionary method you are doing the check.
Speaker 1
37.65s
You are doing that.
Speaker 1
38.67s
just just a matter of precaution as well as I do have a family history.
Speaker 0
45.25s
okay.
Speaker 1
45.25s
okay. just to put in as a precaution.
Speaker 0
48.33s
okay ya totally understand that sir. so basically like ivo is the company i'm calling you from and we are into preventive care and early detection of diseases.
Speaker 1
56.45s
Okay.
Speaker 0
58.37s
so we are the uh first ever country uh the first ever company in india to ever introduce an epigenetic test.
Speaker 1
58.53s
Okay.
Speaker 0
66.61s
okay. okay. so epigenetic test is basically you finding out your biological age rather than your chronological age.
Speaker 0
73.85s
so you have a
Speaker 0
75.21s
Yeah. So
Speaker 1
76.69s
That is what the longevity people do normally. Yes. That's the same thing.
Speaker 0
81.49s
Ee
Speaker 0
82.57s
yes yes. so it's basically into biohacking. what happens is each organ in your body right? it might be aging at a separate phase.
Speaker 1
84.01s
Okay.
Speaker 0
90.65s
so you might be thirty years old today.
Speaker 1
90.93s
You might be
Speaker 0
92.61s
but your lung if you are a heavy smoker right your lungs might be at the age of forty five to fifty.
Speaker 0
98.09s
And if you are a avid like if you eat so much processed foods right your gut health might be at the age of forty five again thirty five to forty five. So like that each organ in your body has its own uh age biological age.
Speaker 0
113.41s
So that is how these uh longevity people do it. So once they understand the age of the body, right, they can focus on reversing that by uh supplementing the deficit uh that is happening in the body and with the help of exercises and even food habits and lifestyle habits that needs to be changed.
Speaker 0
132.55s
haan. okay. ya. so we are one of the first companies to ever do that and other than that you said you had hereditary issues right?
Speaker 0
140.85s
So a normal blood test what it helps us in do is understand your current health status. So if you are worried about hereditary problems then a gene test would be the best option to understand if at all that if you have a chance of getting that in the future.
Speaker 0
157.41s
ya.
Speaker 1
157.91s
Can you just post me regarding this on my email? I'll just have a look around and...
Speaker 0
165.85s
Sure.
Speaker 1
166.25s
visit upon your site and everything before yeah. Definitely. So
Speaker 0
171.69s
Definitely. So
Speaker 0
173.75s
da email is j i g a r d d at the rate gmail dot com, right?
Speaker 1
178.47s
yep, that's it.
Speaker 0
179.31s
All right, so I'll just ping you on the email itself and I'll send you the reports for epigenetic and then one eighty one advanced blood test and then even the gene test that we have.
Speaker 1
188.69s
right and just uh just to have a brief idea how your end product the report looks like.
Speaker 0
195.35s
Yes. Yes. So that's it. Like I'll send you the sample reports that we have.
Speaker 1
199.79s
That's good.
Speaker 0
200.67s
Yeah. All right. Thank you, sir. Have a great day. And can I give you a call back tomorrow or day after?
Speaker 1
201.89s
All right.
Speaker 1
203.89s
And
Speaker 1
206.97s
you can yeah, you can come back to me on next week only, no?
Speaker 0
211.11s
all right. ya, aayi il gi vi yaar kaal on mande aur tyoojde then.
Speaker 1
212.21s
call on
Speaker 1
214.27s
Later.
Speaker 0
215.05s
aal raait yaa. thaank yoo. haiv aa great.