A
Call Intelligence
Paramasiva with Abijith — Feb 06, 2026 12:57
Deal Lost
Cold
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
5.0/10
Conversion Probability
5.0%
Personalization
6.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:54 (54s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
88 / 24
Rep Longest Monologue
11s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
i am from koyamthoor... Not much [plans to visit Chennai]
|
logistics | Customer | Yes | qualification | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Interested | Full body scan for fat percentage, muscle mass, bone density. |
Key Moments
200:22
Dexa Explanation
Rep defines the product value proposition.
00:38
Location Reveal
Customer reveals he is in Coimbatore, creating a major logistical hurdle.
Discovery Questions
1
Q1
Are you planning to visit Chennai any time?
Trust Signals
1
Acknowledges the inquiry made on the 3rd.
Enthusiasm Signals
1
Confirms 'fat loss' interest.
Resistance Signals
1
Location barrier (Coimbatore vs Chennai).
Confusion Signals
1
Initially asks 'It's a scan means?'
Topics Discussed
Dexa Scan
Body Fat Percentage
Muscle Mass
Bone Density
Location/Travel
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery/Pitch | 2 | positive | Shows interest in 'fat loss'. |
| Closing | 3 | neutral | States he is from Coimbatore and has no plans to visit Chennai. |
Call Transcript
Click to expand
Speaker 0
0.19s
Hello.
Speaker 1
1.81s
Hello.
Speaker 0
2.41s
yaa good afternoon. am i speaking to paramasiva?
Speaker 1
5.97s
Yes sir,
Speaker 0
7.73s
Sir, I'm calling from Ivo Healthcare.
Speaker 0
11.51s
so you inquired about the dexa scan so that is why I'm calling.
Speaker 1
18.67s
Recording.
Speaker 0
19.61s
deksa scan sir.
Speaker 1
21.47s
It's a scan means.
Speaker 0
22.73s
Dexa, it's a full body scan that lets you understand the body fat percentage, muscle mass, bone density, fat loss, etcetera. Yeah.
Speaker 1
31.11s
fat loss aahe. ya.
Speaker 0
33.73s
Would you like to book it sir? Because you put an inquiry for it on third of this month.
Speaker 1
38.39s
okay. i am from koyamthoor.
Speaker 0
42.41s
Coimbatore okay.
Speaker 0
44.47s
so sir our office is in chennai sir. so are you planning to visit chennai any time?
Speaker 1
45.23s
Per
Speaker 1
49.61s
Not much, but sir.
Speaker 0
51.41s
oke oke sir.
Speaker 1
53.07s
Thank you.
Speaker 0
53.61s
thank you.