A
Call Intelligence
Viswa with Abijith — Feb 17, 2026 12:50
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 3.0/10 on call with Viswa. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Viswa. Coaching opportunity.
Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with Viswa.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
39% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:22 (143s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
38
Rep Words / Customer Words
258 / 104
Rep Longest Monologue
14s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Fit/Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product Mismatch
I am looking only for two test only. Sugar and blood test sugar and insulin.
|
product_fit | Customer | Yes | alternative offering | Poor |
|
Price is too high
Oh my god... What I'm asking you are saying
|
price | Customer | No | explanation of value | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Initial pitch for comprehensive testing. |
| aiwo 100 blood test | Rep | 10000.00 | Other | Downsell attempt after customer rejected IO 181. |
Key Moments
300:32
Customer specifies needs
Customer explicitly states they only need sugar and insulin tests.
01:53
Price Shock
Customer's 'Oh my god' reaction effectively ends the sales potential for the 10k package.
02:02
Redundant Service Objection
Customer reveals they recently had a full body checkup, making the rep's pitch irrelevant.
Discovery Questions
3
Q1
Are you a person who regularly does these blood checkups?
Q2
Are you having any health conditions or health goals that you want to achieve?
Q3
How did you get to know about Aiwo?
Resistance Signals
3
I am not looking so I am looking only for two test only
Oh my god
Not required full baanichekkaappo
Confusion Signals
1
Sorry I'm not getting
Topics Discussed
Blood checkups
Sugar and Insulin tests
IO 181 Biomarkers
IO 100 Package
Pricing
Recent medical history
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative with initial questions. |
| Pitch | 2 | neutral | Clearly states they only want two specific tests. |
| Price Reveal | 3 | neutral | Strong negative reaction to the 10k price. |
| Closing | 4 | neutral | Reiterates they don't need a full body checkup. |
Call Transcript
Click to expand
Speaker 1
0.89s
Yeah.
Speaker 0
1.49s
yaa good afternoon viswa right?
Speaker 1
4.25s
Yeah, we saw here too.
Speaker 0
5.15s
abhijit this is from ivo health care.
Speaker 1
8.39s
Yeah.
Speaker 0
9.05s
ya, i was calling about the inquiry that you put forward. so, may i know like, are you a person who regularly does these blood checkups?
Speaker 1
18.65s
Sorry I'm not getting.
Speaker 0
19.89s
so I was asking if you get yourself medically checked up like annually or regularly or something.
Speaker 0
28.15s
Annually, okay. And are you having any health conditions or health goals that you want to achieve?
Speaker 1
32.55s
everything good so I needed some blood test sugar and insulin something.
Speaker 0
36.89s
Okay, so you're doing a general checkup every now and then.
Speaker 1
39.63s
Okay.
Speaker 0
40.53s
Okay. So so have you how did you get to know about I was a if you don't mind me asking?
Speaker 1
46.29s
I last one second last year I was enquired the
Speaker 0
52.19s
oke.
Speaker 1
53.51s
All right. Yeah, yeah.
Speaker 0
54.65s
All right.
Speaker 0
56.39s
So basically like let me just give you a brief about what this uh IO one eighty one test is the one that you're looking for I believe.
Speaker 0
64.59s
Okay, so in this it has like one eighty three biomarkers, so it will cover all the major body panels, like it would give you a head to toe understanding of your present health status. So it includes thyroid, diabetes, lipid, heart.
Speaker 1
76.93s
I am not looking so I am looking only for two test only. Sugar and blood test sugar and insulin.
Speaker 0
85.11s
Okay.
Speaker 0
86.35s
sugar and insulin. So the thing is like we do have a one hundred test that we do. And it's like again uh full body checkup only. So separately uh like that I'm not sure if we do those services. So just for sugar and insulin, right?
Speaker 1
99.25s
1000
Speaker 1
101.69s
Yeah.
Speaker 0
102.73s
Okay, so we do have a IO 100 test wherein diabetic profile is covered.
Speaker 1
107.99s
Kabaddi da cost.
Speaker 0
109.45s
so for the one hundred it is ten thousand sir.
Speaker 1
113.17s
Oh my god.
Speaker 0
114.31s
Yeah, so even the basic
Speaker 1
115.41s
What I'm asking you are saying
Speaker 0
118.61s
Yeah, that's the thing, right? Like it's a full body checkup is only thing that we do.
Speaker 1
120.05s
It's a full body.
Speaker 1
122.25s
Not required full baanichekkaappo recent-laayi idiyum last time.
Speaker 0
126.41s
Okay.
Speaker 1
126.67s
There's only two tests required so if it is possible I can succeed.
Speaker 0
132.11s
Okay. Sure. I'll just ask around my team and see if at all any test like that is possible and I'll just give you a call back in some time.
Speaker 1
138.51s
I'll just give you a
Speaker 1
140.41s
oke ya.
Speaker 0
141.29s
aal reyt yaa. thaank yoo.