A
Call Intelligence
Annamma with Abijith — Feb 10, 2026 11:03
Deal Lost
Cold
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Annamma. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Malayalam
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
yes
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
41% into call
Pitch Approach
direct_inquiry_response
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:48 (49s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
62 / 14
Rep Longest Monologue
10s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Accidental Inquiry
Athu by mistake thattiyathayirikkum alle? (That must have been clicked by mistake, right?)
|
not_interested | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Other | Referencing a previous inquiry for a blood test. |
Key Moments
100:41
Lead Denial
The customer states the inquiry was a mistake, effectively ending the sales opportunity.
Discovery Questions
1
Q1
Requirement enthengilum undo? (Is there any requirement?)
Resistance Signals
1
denial of inquiry intent
Confusion Signals
1
Athu? (What is that?)
Topics Discussed
Ivo Health introduction
Blood test inquiry verification
Accidental lead generation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Polite response to identification. |
| discovery | 2 | neutral | Claims the inquiry was a mistake or accidental click. |
Call Transcript
Click to expand
Speaker 0
0.29s
Hello.
Speaker 1
0.91s
Hello.
Speaker 0
2.11s
Ya good afternoon, am I speaking to Annamma rather?
Speaker 1
8.45s
Aa.
Speaker 0
10.19s
Maam njan Ibo enna companyil ninnu call cheyyukayanu.
Speaker 0
14.31s
Chennaiyil.
Speaker 1
14.61s
Athu?
Speaker 0
15.63s
Ivo companyil ninnu call cheyyunnathaanu Ivo Health.
Speaker 1
18.93s
Aa
Speaker 0
20.19s
So nammude oru preventive care company-aanu based out of Chennai.
Speaker 0
25.93s
Ningalude oru blood testinayittulla oru inquiry kandittu call cheythathaanu ma'am, so.
Speaker 0
32.27s
Requirement enthengilum undo?
Speaker 1
35.79s
Aa njaan.
Speaker 1
38.85s
School poyi cheythillayirunnallo.
Speaker 0
41.49s
Athu by mistake thattiyathayirikkum alle?
Speaker 1
44.75s
Aa
Speaker 0
45.51s
Okay okay Ma'am thank you.
Speaker 1
47.39s
Aa three four aayi.