A
Call Intelligence
None with Abijith — Feb 02, 2026 16:48
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with None.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
product_centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:34 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not register
Naan register pannaleenga onnum. (I didn't register for anything.)
|
not_interested | Customer | No | clarification | Average |
|
Wrong person/Mistake
thavaruthala yaaro pannirukkaanga. (Someone else must have done it by mistake.)
|
wrong_lead | Customer | No | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Verification of registration for the test. |
Key Moments
200:10
Brand Confusion
Customer confuses IO with Ayodhya/IoB, indicating zero brand awareness.
00:19
Direct Denial
Customer states they did not register, effectively ending the sales opportunity.
Resistance Signals
2
denial of registration
confusion about brand
Confusion Signals
2
Ithu Ayodhya
IoB illa sir
Topics Discussed
Lead Verification
IO 181 Blood Test
Brand Clarification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer confuses the brand name with other entities. |
| middle | 2 | neutral | Customer denies registering for the service. |
| closing | 3 | neutral | Polite but firm termination of the call. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello, hello, aa sollunga.
Speaker 1
3.39s
Sir IO-la irundhu call pannirukken sir, IO onnu enbadhu ondru-kkaaga register pannirundheengala sir?
Speaker 0
10.81s
Ithu Ayodhya.
Speaker 1
14.95s
IoB illa sir, Io Wellness Center sir.
Speaker 0
19.01s
Naan register pannaleenga onnum.
Speaker 1
21.45s
Neenga ad edhachum paarkkumbodhu adhula register aagi vandhurukkeenga IO one eight one blood test-ukkaaga.
Speaker 0
26.43s
O blood test kaamiya?
Speaker 1
28.19s
Aamaa aamaa sir.
Speaker 0
29.63s
Sari sari sari, illa illa illainga illainga, thavaruthala yaaro pannirukkaanga.
Speaker 1
32.51s
Appadiya sari okay sir thank you.
Speaker 0
33.53s
Aamaa.