A
Call Intelligence
None with Abijith — Feb 02, 2026 16:45
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:27 (28s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
18 / 14
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Poor audio quality/Connection issue
Sir voice cleara varradhu illa. Ippo disturbance irukkudhu sir, naan pinnaadi call panren.
|
technical | Customer | Yes | agreement | Good |
Key Moments
200:11
Company Identification
Agent identifies as calling from Ivo Health.
00:22
Technical Issue Acknowledgment
Customer explicitly states there is a disturbance and requests a callback.
Resistance Signals
2
Illa illa enna solreenga? (No no, what are you saying?)
Ippo disturbance irukkudhu sir (There is disturbance now)
Confusion Signals
1
Sir voice cleara varradhu illa (Sir, voice is not coming clearly)
Topics Discussed
Technical connection issues
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers and asks what the call is about. |
| closing | 2 | negative | Customer expresses inability to hear due to disturbance. |
Call Transcript
Click to expand
Speaker 1
0.83s
Sollunga.
Speaker 0
4.17s
Hello.
Speaker 1
5.23s
Aa,
Speaker 0
7.55s
Hello Sir.
Speaker 1
9.45s
Call pannunga.
Speaker 0
11.79s
Aamaa sir naan Ivo Health-la irundhu call pannathu.
Speaker 1
15.41s
Illa illa enna solreenga?
Speaker 0
18.15s
Sir voice cleara varradhu illa.
Speaker 1
20.93s
Aa ippa kekkuthungala?
Speaker 0
22.83s
Ippo disturbance irukkudhu sir, naan pinnaadi call panren.
Speaker 1
24.83s
Pinnaadi call pannunga.