A
Call Intelligence
Bava with Abijith — Feb 10, 2026 16:08
Deal Lost
Warm
Call History
7 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Bava.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Bava. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
38% into call
Pitch Approach
Reference to previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:44 (44s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
62 / 24
Rep Longest Monologue
8s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Not interested at the moment
actually abhi saama developer so I think my guys is you know okay.
|
time | Customer | No | immediate acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health care services | Rep | -- | Negative | General inquiry follow-up |
Key Moments
100:26
Customer Interruption
The customer interrupts the agent's pitch to explain he is a developer and essentially ends the conversation.
Resistance Signals
1
Customer cuts off the pitch by mentioning his current work/status.
Topics Discussed
Identity Verification
Previous Inquiry
Current Occupation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Middle | 2 | neutral | Customer mentions being a developer and that his 'guys' are okay, implying he is busy or not interested in talking now. |
| Closing | 3 | neutral | Ends with 'Thank you'. |
Call Transcript
Click to expand
Speaker 0
0.53s
good afternoon.
Speaker 1
0.75s
Hello.
Speaker 0
2.39s
Yeah.
Speaker 0
2.93s
a sir main abhijit baat kar raha hoon ivo health care center se. kya meri baat sheikh barij se ho rahi hai?
Speaker 1
10.69s
aa amchi
Speaker 0
13.05s
Ha.
Speaker 0
17.49s
sar, so I'm calling from Aivo Health Care Center from Chennai. I'm calling because we have put an inquiry for one of our health care services.
Speaker 1
26.93s
aa actually abhi saama developer so I think my guys is you know okay.
Speaker 0
32.99s
o okay okay okay okay.
Speaker 0
35.75s
Got it.
Speaker 1
35.93s
got it.
Speaker 0
37.87s
Yeah, I mean, I don't.
Speaker 1
39.61s
Okay. Okay okay great ya.
Speaker 0
42.37s
Okay. Thank you.
Speaker 1
43.19s
thank you. ya.