A
Call Intelligence
Gurpreet Singh with Abijith — Feb 12, 2026 13:18
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
3Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with Gurpreet Singh.
Low Performance: Abijith
Abijith scored 3.0/10 on call with Gurpreet Singh. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Gurpreet Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
27% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:13 (73s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
102 / 118
Rep Longest Monologue
10s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics/Redundancy
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Geographic Distance
Sir but my my location is Mumbai so I think Chennai would not be physical.
|
logistics | Customer | No | dismissal | Poor |
|
Service Redundancy
my insurance package already had 88 blood tests which which I have already done.
|
value | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Mentioned as the primary service related to the lead form. |
| ct scan and mri | Customer | -- | Skeptical | Customer asks how these would be performed if the company is in Chennai. |
Key Moments
300:15
Location Objection
Customer immediately identifies the distance between Mumbai and Chennai as a deal-breaker.
00:31
Insurance Disclosure
Customer reveals he already has a comprehensive 88-test package, making the 181-test pitch feel redundant.
01:00
Rep Surrender
Rep stops trying to sell and moves to a passive 'call me back' closing.
Discovery Questions
1
Q1
you said you do annually checkup, right?
Resistance Signals
3
Location objection (Chennai vs Mumbai)
Redundancy objection (Already has insurance tests)
Skepticism about logistics (CT/MRI execution)
Confusion Signals
1
Logistical confusion regarding how scans are performed pan-India
Topics Discussed
Location/Logistics
181 Blood Test
Insurance Coverage
CT Scan/MRI
Annual Checkups
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery/Objection | 2 | neutral | Immediately raises location and redundancy issues. |
| Closing | 3 | neutral | Ends the call quickly after the rep fails to provide a compelling reason to continue. |
Call Transcript
Click to expand
Speaker 1
0.33s
hello.
Speaker 0
0.33s
halo. yaa good afternoon.
Speaker 1
2.47s
Rakhanu sir.
Speaker 0
3.11s
Am I speaking to Gurpreet Singh?
Speaker 1
5.17s
yes.
Speaker 0
5.87s
yaa mai nem is abhijet. and i am calling from i o health care center from chennai.
Speaker 1
10.33s
yes.
Speaker 0
10.87s
So I was calling regarding a form that you filled up wherein we were asking how regular you were.
Speaker 1
15.45s
Sir but my my location is Mumbai so I think Chennai would not be physical.
Speaker 0
19.97s
No, like we do have service pan India sir. So I was
Speaker 1
23.03s
Sir but how will you do CT scan and MRI?
Speaker 0
25.47s
city scan and all that we have it. so basically it was about the one eighty one blood test.
Speaker 1
31.47s
saar blood test see I have already my insurance package already had 88 blood tests which which I have already done.
Speaker 0
37.31s
oke.
Speaker 1
37.89s
if you want I'll share those reports. if you can do the rest of the remaining then it's okay otherwise I have already done my betters.
Speaker 0
43.45s
okay. so ya, you said you do annually checkup, right?
Speaker 1
48.31s
I think I I was I was looking at something like you know with everything like the scans and everything. So later I came to know that you are from Chennai. So Chennai is far away.
Speaker 0
55.09s
The
Speaker 0
60.01s
Yeah, so that's the thing, that's the thing. Alright sir, if at all like I'll share you some of our services, you can look through it. If you find it feasible for you to use it, then you can just give me a call back.
Speaker 0
72.51s
All right, thank you.