A
Call Intelligence
Kusum with Abijith — Feb 16, 2026 15:13
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Kusum. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
campaign
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Needs-based
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:58 (59s)
Primary Language
English
Code Switching
None
Total Speaker Turns
19
Rep Words / Customer Words
128 / 32
Rep Longest Monologue
13s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Time
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of recall
I'm sorry I don't remember.
|
source/trust | Customer | Yes | information provision | Good |
|
No time/Busy
I'm in the middle of something. I cannot do this right now.
|
time | Customer | No | compliance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Discussing the customer's current habits regarding medical monitoring. |
Key Moments
300:23
Memory Lapse
Customer denies filling the form, creating a trust/relevance gap immediately.
00:44
Contradictory Answer
Customer says 'Not precautionary' regarding checkups but doesn't elaborate, indicating resistance.
00:53
Hard Stop
Customer terminates the conversation due to being busy.
Discovery Questions
3
Q1
Do you remember filling a form as of such?
Q2
Mainu your reason behind that ma'am, is it like a just a precautionary method or are you having any health conditions?
Q3
Do you know anything about the test that you do ma'am? is it like a specific test or a full body checkup?
Resistance Signals
3
I'm sorry I don't remember
I'm in the middle of something
I cannot do this right now
Confusion Signals
1
Customer did not recall filling the form.
Topics Discussed
Health checkup frequency
Ad campaign context
Medical monitoring
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but confused about the call source. |
| Discovery | 2 | neutral | Short answers provided. |
| Closing | 3 | negative | Abruptly ended the call due to being busy. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.41s
Hello.
Speaker 0
1.95s
Yeah, good afternoon. Am I speaking to Kusum?
Speaker 1
4.93s
Yeah.
Speaker 0
5.63s
my name is abijesh and i'm calling from ivo health care center from chennai.
Speaker 1
10.01s
okay?
Speaker 0
10.61s
Yeah, so basically the reason I'm calling me is in the last week we were running an ad campaign to understand people's perspective on what they think about uh health health checkups, okay? And uh yeah, do you remember filling a form as of such?
Speaker 1
23.47s
I'm sorry I don't remember.
Speaker 0
25.07s
okay no worries. so basically the question was how often do you currently engage in medical monitoring and checkups?
Speaker 1
33.03s
and
Speaker 0
33.03s
and you have put annually.
Speaker 1
35.19s
Right.
Speaker 0
35.69s
Yeah, so mainu your reason behind that ma'am, is it like a just a precautionary method or are you having any health conditions that is forcing you to do this annually?
Speaker 1
44.13s
Not precautionary.
Speaker 0
45.65s
okay. so basically uh do you know anything about the test that you do ma'am? is it like a specific test or a full body checkup or?
Speaker 1
53.19s
I'm in the middle of something. I cannot do this right now.
Speaker 0
56.79s
Okay.
Speaker 1
56.87s
Okay. Ya, thank you.
Speaker 0
57.87s
Can I give you