A
Call Intelligence
Narendra Kumar with Abijith — Feb 12, 2026 14:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Narendra Kumar.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Narendra Kumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:26 (26s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
38 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
if you don't mind can you call me in half an hour just reach the site in half an hour it will be fine.
|
time | Customer | Yes | agreement and scheduling | Excellent |
Key Moments
100:14
Customer requests callback
Indicates the lead is currently occupied but willing to engage later, moving the opportunity to a scheduled follow-up.
Trust Signals
2
Lead confirmed his name
Lead provided a specific time for callback
Resistance Signals
1
Time constraint (at a work site)
Topics Discussed
Identity verification
Company introduction
Availability/Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Closing | 2 | neutral | Polite request for callback due to being busy. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello. Hello. Yeah, good afternoon.
Speaker 0
0.67s
Hello. Hello. Yeah, good afternoon. Am I speaking to Narendra Kumar?
Speaker 1
5.71s
ya?
Speaker 0
6.41s
Sir, my name is Abhijit and I'm calling from Aivoo Health Care Center, sir, from Chennai.
Speaker 1
11.91s
Okay.
Speaker 0
12.45s
Yeah, is it a good time to talk?
Speaker 1
14.85s
ya if you don't mind can you call me in half an hour just reach the site in half an hour it will be fine.
Speaker 0
21.93s
oke. al kal yu et 3:30 ten. alrait. ya. thyank yu.