A
Call Intelligence
None with Abijith — Feb 13, 2026 12:49
Deal Lost
Warm
Call History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
9.0/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil-accented English
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
25% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
5:26 (326s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
104
Rep Words / Customer Words
412 / 388
Rep Longest Monologue
14s
Customer Longest Monologue
18s
Silence Gaps (>2s)
1 (max 11.0s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Affordability
thousand rupees that much is not affordable for me sir.
|
price | Customer | Yes | discount/escalation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| psychological assessment / counseling | Rep | 1000.00 | Negative | One hour session for mental clarity and decision making. |
Key Moments
302:43
Disclosure of Suicidal Thoughts
Critical moment where the lead's severity and need for immediate help are established.
03:15
Price Reveal
The 1000 INR price point is introduced, leading to the primary objection.
04:04
Discount Offer
Rep pivots to a discount strategy to keep the lead alive.
Discovery Questions
4
Q1
may i know the health concern or anything that you are facing at the moment?
Q2
which city are you from sir?
Q3
are there any things like you just want somebody to guide you like uh give you counseling right?
Q4
when would you like to book it for sir?
Trust Signals
3
Sharing suicidal thoughts
Mentioning family surgery
Long-term follower of brand videos
Resistance Signals
1
Directly stating lack of affordability
Confusion Signals
2
Clarifying if the service is payable
Asking about the location of the office
Topics Discussed
Mental Health
Counseling
Psychiatry
Pricing
Location
Shiva Sir
Family Issues
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking information. |
| Discovery | 2 | neutral | Sharing deep personal struggles and suicidal thoughts. |
| Pricing | 3 | negative | Struggling with the 1000 INR cost. |
| Closing | 4 | neutral | Thankful for the rep's willingness to check for a discount. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.45s
Okay.
Speaker 0
3.15s
Hello.
Speaker 1
3.43s
Hello.
Speaker 0
4.01s
ya abhijit this side from iwo.
Speaker 1
6.65s
Okay.
Speaker 0
7.33s
ya. you just put an inquiry right? asking about ya. may i know the health concern or anything that you are facing at the moment?
Speaker 1
10.75s
about
Speaker 1
16.33s
Nothing sir.
Speaker 0
18.35s
oke.
Speaker 1
18.89s
sar now related to health sar only i want mental clarity like making decision.
Speaker 0
24.45s
okay.
Speaker 1
24.47s
setting priority.
Speaker 0
26.63s
Yeah. So like we do have a psychiatrist like we can book an appointment for that if that is what you're looking for.
Speaker 1
34.01s
Okay sir.
Speaker 0
34.85s
ya. so are you which city are you from sir?
Speaker 1
38.59s
aayam saalam saar.
Speaker 0
39.99s
Salem.
Speaker 1
41.05s
Yeah.
Speaker 0
41.93s
okay. also like uh are there any things like you just want somebody to guide you like uh give you counseling right?
Speaker 1
50.35s
aa counseling yes sir.
Speaker 0
51.77s
Okay. So I can try and book it for you. So when would you like to book it for sir?
Speaker 1
57.41s
saar, bifor that ai haav ond kostin saar.
Speaker 0
60.05s
yes.
Speaker 1
60.87s
is this payable?
Speaker 0
62.89s
yes yes we do charge for it.
Speaker 1
66.23s
how much sir?
Speaker 0
67.45s
that I will uh confirm and get back to you sir. even I am not sure because we generally do blood tests and all these kind of things.
Speaker 1
75.21s
Okay.
Speaker 0
75.21s
okay. ya. so with that you will get a dietician consultation and
Speaker 1
79.75s
sar if if ai kam chennai mins ai ken si alai.
Speaker 0
85.19s
yes.
Speaker 1
86.83s
Where is officer?
Speaker 0
88.19s
it is an em aar si nagar chennai.
Speaker 1
90.45s
em aar ti nagar.
Speaker 0
91.69s
Yes.
Speaker 1
92.93s
aa if possible we can meet shiva sir?
Speaker 0
97.93s
uh that I'm not sure because he won't be at the office.
Speaker 1
100.01s
Okay.
Speaker 0
102.15s
so if you want to connect with him i can uh you can mail him s i v a at i o dot com.
Speaker 1
109.75s
o contact mail id.
Speaker 0
112.15s
Yeah.
Speaker 1
114.57s
oke.
Speaker 0
116.03s
yaa. SIBA@IO.COM.
Speaker 0
119.43s
so you can drop a mail and if he is available he will give you a response.
Speaker 1
124.19s
okay sir. sir long time mind is corrupted very hardly sir.
Speaker 0
129.33s
Ya I can understand that.
Speaker 1
131.39s
aa even previously previous month my mom gone on surgery.
Speaker 0
136.07s
Okay.
Speaker 1
137.23s
but I my my mind is not take care of that oh my mom.
Speaker 0
143.31s
Yeah.
Speaker 1
143.41s
ai haav naat naat serisnes.
Speaker 0
145.51s
yes yes.
Speaker 1
146.91s
aa I think aa newly married life is now before married nothing else.
Speaker 0
153.37s
Ya.
Speaker 1
153.55s
but after get married it feel very aa darr lag rahe.
Speaker 0
159.73s
haa sir. yaa that happened.
Speaker 0
163.15s
so sure.
Speaker 1
163.81s
Sometimes I feel like suicidal thoughts I should run away from this India.
Speaker 0
168.67s
ya.
Speaker 1
169.41s
likewise I am feeling sir. sir but affordability is one issue.
Speaker 0
171.09s
But
Speaker 1
174.65s
pagya.
Speaker 0
174.73s
ya. its laik aa jast giv mi van second. aayil aask ain get baak tu rait avai. van second. aayil putt yu aan holt.
Speaker 1
181.19s
Yeah yeah I'll put you on hold.
Speaker 0
193.05s
Okay. Hello.
Speaker 1
194.95s
aa yes sir
Speaker 0
195.53s
Yeah, I just asked and the psychological assessment is just thousand rupees.
Speaker 1
201.43s
Okay.
Speaker 0
202.05s
Yeah. So you can for how many years?
Speaker 1
203.13s
for how many hours?
Speaker 0
204.47s
For one hour I think. One hour.
Speaker 1
206.79s
Okay. Ya.
Speaker 0
208.41s
Yeah.
Speaker 0
209.49s
dependent on news like uh in the session any issues that you're facing most probably they'll will be trying to uh give you clarity in that.
Speaker 1
219.85s
Okay.
Speaker 0
220.61s
ya.
Speaker 0
222.93s
So I'll I'll I'll see and when I'll see the doctor's slot so if you would like to go ahead and book that slot to get the counseling we can arrange that.
Speaker 1
235.29s
aa sir for me I am a basic medical middle class okay.
Speaker 0
239.87s
yes.
Speaker 1
240.37s
thousand rupees that much is not affordable for me sir.
Speaker 0
244.55s
okay. so I'll ask around to see how much we can give you discount and at what price we can do it.
Speaker 1
251.37s
okey sir.
Speaker 0
252.01s
Yeah. And I'll give you a call back on the same number. Is that okay?
Speaker 1
255.13s
okay sir. but for the past one year i am searching for the help.
Speaker 0
256.45s
for
Speaker 0
259.67s
Ya.
Speaker 1
259.95s
naat availabil so mach. ai meen sitti aaph selam onli.
Speaker 0
263.63s
oke.
Speaker 1
264.55s
ye people are not not that much educated and they are not that much qualified.
Speaker 0
270.77s
Yes.
Speaker 1
272.21s
I continuously watch Shiva sir's video.
Speaker 0
275.85s
ya
Speaker 1
276.81s
aa then after two months vandi i came to know the whatsapp number we have mentioned. so i searched in google and messaged now.
Speaker 0
285.49s
Okay. Yeah. Definitely like I said right you can drop a mail to shiva@io.com. Most probably he'll be responding through there itself.
Speaker 1
293.31s
Okay.
Speaker 0
296.91s
okay sir current
Speaker 1
297.03s
Okay sir currently
Speaker 0
299.33s
currently he is on a tour I think. I'm not sure if he is in Chennai or not.
Speaker 1
304.25s
Okay okay.
Speaker 0
304.93s
Ya.
Speaker 0
307.79s
Sure sir, I'll ping you later about the consulting charges if there if at all we can give a discount or something. And I'll get back to you.
Speaker 1
316.65s
Sure sir sure.
Speaker 0
317.47s
oke. thank you.
Speaker 1
319.45s
thank you sir thank you sir. your name?
Speaker 0
321.37s
Abhijit.
Speaker 1
322.65s
abjit.
Speaker 0
323.33s
yes.
Speaker 1
324.29s
okay thank you abhijit.
Speaker 0
325.61s
oke thank you.