A
Customer Vinod Karwe
Phone +919529554046
Rep Abijith
Team Sales
Date 2026-02-20 17:36
Duration 15:13
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 12, 2026
CityUlhasnagar

Call History

2 attempts
Total Attempts2
First CallFeb 14, 2026
Last CallFeb 20, 2026
Total Talk Time15.2 min
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
40.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Hindi
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 18% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique soft_close
Call Ending follow_up_scheduled

Call Structure

Duration 15:13 (913s)
Primary Language Hindi
Secondary Language English
Code Switching High
Total Speaker Turns 185
Rep Words / Customer Words 1482 / 412
Rep Longest Monologue 82s
Customer Longest Monologue 15s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Price is too high
18000 is more for me right now because I have some medical emergency going on right now.
price Customer Yes value stacking & future pacing Average
Insurance coverage
ismein koi insurance wagairah aap main avail kar sakta hoon?
product feature Customer Yes direct denial with premium positioning Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
master health checkup Rep 18000.00 Price_Sensitive Main offering including Omega 3/6, heavy metals, and doctor consultation.

Key Moments

4
01:57
Diabetes Qualification
Agent uses the customer's non-diabetic status to pivot to 'pre-diabetes' prevention.
09:22
Price Reveal
The 18,000 INR price point is introduced, leading to the customer's primary objection.
12:07
Industry Critique Alignment
Customer and agent bond over the 'business' nature of hospitals, building high trust.
14:13
Medical Emergency Disclosure
Customer reveals the true reason for not purchasing today, shifting the call to a long-term nurture.

Discovery Questions

4
Q1 Do you remember the ad?
Q2 Do you generally get blood tests done or only when issues arise?
Q3 Are you diabetic?
Q4 Are you vegetarian?

Trust Signals

3
Sharing personal medical emergency status
Agreeing with agent's critique of the medical industry
Asking for the agent's name to save the contact

Enthusiasm Signals

2
Service looks very good
Easy to understand report concept

Resistance Signals

2
Price objection (18k is too high)
Inquiry about insurance coverage

Confusion Signals

1
Initial confusion between blood test and a 3-month plan

Topics Discussed

Preventive Healthcare Diabetes and HbA1c Longevity and Quality of Life Biomarkers Thyrocare Partnership Bio-hacking Epigenetics Omega 3/6 and EPA/DHA

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about which ad he filled.
Discovery 2 neutral Agrees with agent's points on preventive care.
Pitch 3 neutral Asks clarifying questions about insurance and process.
Closing 4 positive Declines immediate purchase due to budget but requests info.

Call Transcript

Click to expand
Source File +919529554046 20-2-2026, 5-36-31pm.mp3
Transcript +919529554046_20-2-2026,_5-36-31pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18833