A
Call Intelligence
MyKittchen BySuruchi Jhunjhunwala with Abijith — Feb 16, 2026 15:16
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with MyKittchen BySuruchi Jhunjhunwala. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely Decision Maker
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
70% into call
Pitch Approach
Service-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:52 (53s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
102 / 48
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
So if you are in Chennai, I'm in Patna, how can you help me?
|
logistics | Customer | Yes | service explanation | Average |
|
Not interested
No, I'm not interested. Thank you.
|
general rejection | Customer | No | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical checkups / lab services | Rep | -- | Negative | Referencing the form the customer filled about annual checkups. |
Key Moments
200:31
Location Objection
The customer immediately identifies a perceived barrier (distance) which sets a negative tone for the rest of the short call.
00:49
Hard Rejection
Customer shuts down the pitch entirely, leading to the end of the call.
Discovery Questions
1
Q1
if you have any health conditions is that why you do it annually?
Resistance Signals
3
Skeptical questioning of location
Abrupt tone
Direct rejection
Confusion Signals
1
Logistical confusion regarding Chennai vs Patna
Topics Discussed
Annual medical checkups
Home sample collection
Geographic service availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds with 'Kya kaam hai?' (What is the work?) |
| Discovery | 2 | neutral | Questions the logic of a Chennai company calling someone in Patna. |
| Closing | 3 | neutral | Abruptly ends with 'No, I'm not interested.' |
Call Transcript
Click to expand
Speaker 0
0.17s
Hello.
Speaker 1
0.85s
Hello,
Speaker 0
3.61s
Hello.
Speaker 1
3.87s
Boliye. Boliye.
Speaker 0
5.63s
Ma'am, am I speaking to Suruchi?
Speaker 1
7.95s
Kya kaam hai?
Speaker 0
9.41s
Ma'am main Igo Health Care Center se baat kar raha hoon Chennai se. To aapne ek form fill kiye the Ma'am about regularly medical checkups wagairah karvate hain yahan bolke.
Speaker 0
20.85s
to usme aap annually karwate hain bolke likhe the ma'am. to ya to i was calling to just ask like if you have any health conditions is that why you do it annually?
Speaker 1
23.79s
Sushil K.
Speaker 1
31.85s
So if you are in Chennai, I'm in Patna, how can you help me? What is the reason for this call then?
Speaker 0
37.65s
So basically we have uh service all across India and we have lab technicians who will be visiting your uh place that you share and they'll be collecting the lab sciences.
Speaker 1
49.57s
No, I'm not interested. Thank you.
Speaker 0
49.67s
No.
Speaker 0
51.49s
all right yaar thank you.