A
Call Intelligence
Saily Kena with Abijith — Feb 19, 2026 13:58
Deal Lost
Cold
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Saily Kena. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Telugu
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
18% into call
Pitch Approach
Service-oriented inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:23 (83s)
Primary Language
Telugu
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
112 / 84
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already purchased/received
iddaru phone nunchi phone nunchi order pettaamu, already oka phone lo vacchesindi ani cheppesi inko phone lo cancel chesinaa.
|
product_fit | Customer | Yes | acknowledgment | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Customer | -- | Negative | Customer mentions they ordered but cancelled because they received them via another family member's order. |
| blood test | Rep | -- | Negative | Agent asks if the customer is looking for blood test services. |
Key Moments
200:21
Customer reveals cancellation reason
Crucial moment where the lead is identified as a duplicate/already fulfilled need.
00:54
Final rejection of services
Customer confirms no current interest in blood tests, effectively ending the sales opportunity.
Discovery Questions
2
Q1
health regarding emaina inquiries ala emaina pettaaraa ma'am?
Q2
blood test avi ivi emaina choostunnara?
Trust Signals
1
Customer honestly explained the reason for cancellation (duplicate order).
Resistance Signals
1
Explicitly stated no current requirement for blood tests.
Confusion Signals
1
Brief confusion during audio overlap at 00:46.
Topics Discussed
Supplement order cancellation
Duplicate orders
Blood test inquiries
IO Health Care services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to identification. |
| Discovery | 2 | neutral | Explaining why the order was cancelled and stating no further needs. |
| Closing | 3 | neutral | Ending the call cordially. |
Call Transcript
Click to expand
Speaker 0
0.39s
Hello.
Speaker 1
1.91s
Hello.
Speaker 0
2.53s
Ya good afternoon, nenu oka Saily Kena gaaritho nenu maatlaadedi.
Speaker 1
6.83s
Aa unnavaram.
Speaker 0
7.75s
Aa
Speaker 0
8.75s
Ma'am nenu Abhijit maatladutunnanu, IO Health Care company nundi Chennai based.
Speaker 0
15.05s
So meeru like health regarding emaina inquiries ala emaina pettaaraa ma'am? Like blood test ki gaani leda aa supplements.
Speaker 1
18.29s
Perfect
Speaker 1
21.87s
Aa aa aa supplements order chesanu but cancel kottesanu.
Speaker 0
26.61s
Avunaa, enduku Ma'am?
Speaker 1
29.19s
Ante adi already vere vere vaalla phone nunchi order pettaamu, adi already vacchesindi so andukane cancel chesindi.
Speaker 0
35.95s
O okay okay, adi kaakundaa like veedu okay okay vere emaina services ki gaani alaa choostunnaaraa Ma'am?
Speaker 1
37.95s
Same aagundi.
Speaker 1
41.25s
Ani
Speaker 1
43.81s
Aa panduku.
Speaker 1
46.81s
Hello cheppandi malli okasari aa cheppandi.
Speaker 0
47.31s
Cheppandi malli okasari sorry.
Speaker 0
49.27s
Ya so basically meeru blood test avi ivi emaina choostunnara?
Speaker 1
54.17s
Aa ledandi prasthutaaniki em ledu.
Speaker 0
55.95s
Avunaa okay just supplements kosam adi kooda cancel chesaaru anukuntunnaaru kadaa.
Speaker 1
59.89s
Second aid aa supplements already teesukunnaru kaabatti like iddaru phone nunchi phone nunchi order pettaamu, already oka phone lo vacchesindi ani cheppesi inko phone lo cancel chesinaa.
Speaker 0
64.15s
Aa
Speaker 0
69.11s
O okay okay ante delivery ayipoyinda supplements
Speaker 1
72.79s
Aa vaalladi delivery ayipoyindi.
Speaker 0
74.75s
Okay okay ma'am, so meeku emaina like requirement emaina unte ee number ki call cheyandi.
Speaker 1
79.77s
Okay andi.
Speaker 0
79.97s
Okay, thank you ma'am.
Speaker 1
82.53s
Okay.