A
Call Intelligence
Rohan with Abijith — Feb 04, 2026 11:50
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Rohan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:43 (44s)
Primary Language
English
Code Switching
None
Total Speaker Turns
14
Rep Words / Customer Words
68 / 34
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Decision Delay
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Undecided
I have not decided on that yet.
|
decision delay | Customer | Yes | probing for concerns | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sample reports | Rep | -- | Committed | Checking if the customer reviewed the previously sent reports. |
Key Moments
200:20
Customer confirms report review
Confirms the lead is engaged and has consumed the sales material.
00:31
Customer defers decision
Indicates the lead is still in the consideration phase and not yet ready to close.
Discovery Questions
2
Q1
have you checked the sample reports that I've sent to you?
Q2
are there like any concerns that you have or even any issues that you're facing?
Trust Signals
1
Confirmed receipt and review of reports
Resistance Signals
2
I have not decided on that yet
no nothing of that sort [concerns]
Topics Discussed
Sample Reports
Decision Status
Customer Concerns
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Direct answers regarding report status. |
| Closing | 3 | neutral | Polite termination of call. |
Call Transcript
Click to expand
Speaker 0
0.75s
Good morning.
Speaker 0
3.25s
Hello.
Speaker 1
4.15s
Hello.
Speaker 0
4.73s
yaa, good morning rohan. abhijit this side from ivo.
Speaker 0
10.01s
yaa is it a good time to talk?
Speaker 1
12.35s
yes yes.
Speaker 0
13.57s
Yeah, so I was just calling to get a follow up on like have you checked the sample reports that I've sent to you?
Speaker 1
20.19s
Yeah, I have checked this. I have not decided on that yet.
Speaker 0
25.05s
Okay. So are there like any concerns that you have or even any issues that you're facing?
Speaker 1
31.63s
no nothing of that sort. I will let you know once I decide. So I'll ping you on the same.
Speaker 0
37.11s
Oh sure.
Speaker 0
39.79s
All right, yeah, all right, yeah.
Speaker 0
41.87s
Thank you Rohan.
Speaker 1
42.85s
Thank you.