A
Call Intelligence
Prithwinaraya.T with Abijith — Feb 10, 2026 17:00
Deal Closed
Hot
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹15,300
Purchase Date
Jun 02, 2026
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
60% into call
Pitch Approach
Process-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:07 (127s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
42
Rep Words / Customer Words
268 / 84
Rep Longest Monologue
18s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 15000.00 | Positive | Customer confirms they have already paid for this package. |
| supplements | Customer | -- | Interested | Discussion on doctor suggesting supplements based on deficits. |
Key Moments
200:55
Customer confirms payment
Confirms the lead is already a closed-won deal, shifting the call to service/onboarding.
01:31
Explanation of the consultation process
Sets expectations for the value the customer will receive post-test.
Discovery Questions
3
Q1
Are you done with it sir or are you has anybody?
Q2
Are you gonna be visiting our center or have you booked it for from your home itself?
Q3
When are you planning to do it sir?
Trust Signals
3
Confirmed payment made
Asking about the doctor consultation process
Willingness to do home pickup
Enthusiasm Signals
1
Proactive mention of having paid already
Topics Discussed
Blood test booking
Home sample collection
Aiwo 181 pricing
Doctor consultation
Dietician consultation
Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Discovery | 2 | neutral | Providing details on the booking. |
| Closing | 3 | positive | Confirming payment and understanding next steps. |
Call Transcript
Click to expand
Speaker 1
0.17s
hello
Speaker 0
1.03s
good afternoon. am i speaking with ramaswamy?
Speaker 1
4.01s
speaking.
Speaker 0
4.71s
sar abhijit this side from i o health care center from chennai.
Speaker 1
8.39s
oke.
Speaker 0
8.87s
Yeah, so I was calling because you put an inquiry for booking an appointment.
Speaker 1
15.31s
Yes.
Speaker 0
15.99s
Yeah. So are you done with it sir or are you has anybody?
Speaker 1
19.85s
ya ya someone else contacted me. I booked for a blood test.
Speaker 0
25.99s
for the blood test. so you're gonna be visiting our center or have you booked it for from your home itself?
Speaker 1
32.43s
from home.
Speaker 0
33.71s
oke. and ven ar yu planing tu du it sar?
Speaker 1
37.33s
Friday.
Speaker 0
38.33s
on friday. alright. so i believe you have been spoken with bhavani.
Speaker 1
44.23s
Yes yes.
Speaker 0
44.81s
Okay okay sir. So I was just calling to get a follow up if you are still have you been updated about the prices sir and the services or anything? Do you have any questions or anything sir?
Speaker 1
55.25s
ya i think i think that i go one eighty one they said fifteen thousand plus than extra.
Speaker 0
61.49s
Ya.
Speaker 1
62.09s
hai paid.
Speaker 0
63.45s
you paid it off.
Speaker 1
64.63s
ya.
Speaker 0
65.15s
okay okay. done sir. so on on friday the booking has been done i believe.
Speaker 1
71.11s
Yeah.
Speaker 0
71.17s
pickup. okay. ya.
Speaker 1
72.57s
yes.
Speaker 0
73.73s
Anyways, thank you. If at all any queries, you can just give me a call back on this number.
Speaker 1
77.77s
okay so after that i will get to see doctor and suggest for supplements.
Speaker 0
82.23s
Yes yes. Yes. So on on Friday once the blood test is done right? After in three
Speaker 1
86.65s
idhaa three
Speaker 0
88.05s
three working days you will be receiving the report.
Speaker 1
91.15s
Okay.
Speaker 0
91.39s
So once you receive that, a doctor consultation and then a dietician also can be arranged, like a booking would be made. So you'll be connecting online itself, I believe. So...
Speaker 1
100.57s
Okay.
Speaker 0
100.85s
on video call you'll be connecting with the doctor and they'll be suggesting you the changes and the supplements that you need in order to
Speaker 0
108.09s
bring up the deficit that you have in the body.
Speaker 1
111.39s
oke.
Speaker 0
111.91s
ya.
Speaker 0
113.37s
So that's it. Like uh you can uh communicate with Bhavani itself. She'll be helping you with the booking. If at all she's not responding or something, you can just give me a call back on this number.
Speaker 1
121.81s
Okay.
Speaker 0
122.37s
oke. thank you mister ramaswamy. have a great evening.
Speaker 1
126.39s
Ithu romba