A
Call Intelligence
Habib Khan with Abijith — Feb 19, 2026 15:52
Deal Lost
Cold
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Habib Khan.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Habib Khan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Partial
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
1
Pitch Start
24% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:45 (46s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
23
Rep Words / Customer Words
86 / 42
Rep Longest Monologue
11s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
3
Handled Successfully
3
Handling Rate
100%
Dominant Category
Time/Busy
Objections
3| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not make the inquiry
no no no i didn't but maybe my wife.
|
authority/source | Customer | Yes | acknowledgment | Average |
|
Currently in traffic
Actually I am in traffic now.
|
time | Customer | Yes | rescheduling | Good |
|
Ramzan observance
no this is ramzan naa? I have to call tomorrow.
|
time | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Identifying the reason for the call based on a lead form. |
Key Moments
300:23
Inquiry Denial
Customer denies making the inquiry, shifting the focus to his wife.
00:29
Traffic Objection
Customer signals he cannot talk due to driving/traffic.
00:37
Ramzan Mention
Customer provides a cultural/religious reason for not being available until the next day.
Discovery Questions
1
Q1
Do you remember putting the inquiry, sir?
Resistance Signals
2
I am in traffic now
No no no I didn't [put in inquiry]
Confusion Signals
1
Do you remember putting the inquiry, sir? - no no no i didn't
Topics Discussed
Lead validation
181 blood test
Callback scheduling
Ramzan
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Denies making the inquiry. |
| Closing | 3 | neutral | Requests a callback tomorrow due to religious observance (Ramzan). |
Call Transcript
Click to expand
Speaker 0
0.01s
hello
Speaker 1
0.61s
hello
Speaker 0
1.39s
good afternoon. am i speaking to habib khan?
Speaker 1
4.43s
yaa hoi shaken.
Speaker 0
5.75s
sar mai nem is abhijet and am kaaling phram i o helth kert sentar phram chennai.
Speaker 1
11.11s
Ya
Speaker 0
11.85s
Yeah, so I was calling because you put in inquiry for one of our services, sir. So it is a health care service. I believe it was for the one eighty one blood test. So do you remember putting the inquiry, sir?
Speaker 1
23.59s
no no no i didn't but maybe my wife.
Speaker 0
26.91s
Okay, so basically like we are a
Speaker 1
27.93s
Basically like
Speaker 1
29.95s
Actually I am in traffic now.
Speaker 0
32.23s
Okay.
Speaker 1
32.61s
I will tell her.
Speaker 0
33.75s
oke.
Speaker 1
33.99s
Okay.
Speaker 0
34.81s
Can I call you after five o'clock or six o'clock?
Speaker 1
37.83s
no this is ramzan naa?
Speaker 0
39.55s
o okay okay.
Speaker 1
40.19s
I have to call I have to call tomorrow.
Speaker 0
41.35s
Okay.
Speaker 0
42.63s
oke sir ya
Speaker 1
43.67s
Okay thank you.
Speaker 0
44.29s
thank you sir.