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Call Intelligence

Santosh Gupta with Abijith — Feb 11, 2026 11:35

Deal Lost Cold
Customer Santosh Gupta
Phone +919451424708
Rep Abijith
Team Sales
Date 2026-02-11 11:35
Duration 1:31
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 11, 2026
Last CallFeb 11, 2026
Total Talk Time1.6 min
Rep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Hindi
Brand Awareness None
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Cold
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 39% into call
Pitch Approach Feature-led
Closing Attempt Yes
Closing Technique direct_close
Call Ending polite_decline

Call Structure

Duration 1:31 (92s)
Primary Language Hindi
Secondary Language English
Code Switching Moderate
Total Speaker Turns 35
Rep Words / Customer Words 184 / 82
Rep Longest Monologue 10s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking Yes
Urgency Creation None
Script Adherence Moderate
Filler Words High
Follow-Up Commitment No
Total Objections 1
Handled Successfully 0
Handling Rate
0%
Dominant Category No Need

Objections

1
Objection Category Raised By Handled Technique Quality
Professional Expertise / No Need
Interested dekhiye main medical mein hoon main sab samajh rahi aapki baat.
 product_fit Customer No acknowledgement Poor

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
advanced 101 body organ checkup Rep -- Negative Main product pitch covering 11 major organs.
omega 3 Rep -- Neutral Additional value-add mentioned as part of the collaboration.

Key Moments

3
00:22
Customer reveals professional background
Customer identifies as a 'chief attendant' in medical services, immediately raising the bar for the sales pitch.
00:36
Rep's verbal loop
A significant stutter/loop in the transcript suggests a momentary lapse in fluency or a technical glitch.
01:17
Final Rejection
Customer clarifies she is a 'hospital incharge' and politely ends the conversation.

Discovery Questions

3
Q1 Am I speaking to Santosh Gupta?
Q2 Health related koi inquiry daale the sir blood test ke liye ya consultation wagairah?
Q3 Toh kis bare mein jaankari karenge bataiye na?

Trust Signals

1
Customer acknowledges the Thyrocare name.

Resistance Signals

2
Hum khud medical mein hain
Main sab samajh rahi aapki baat

Confusion Signals

1
Kahan ka blood test?

Topics Discussed

Blood Tests Body Organ Checkup Thyrocare Collaboration Lucknow Location Medical Profession Dietician Consultation

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but slightly confused about the call source.
Pitch 2 neutral Interrupts to state her own medical credentials.
Closing 3 neutral Ends the call politely but firmly.

Call Transcript

Click to expand
Source File +919451424708 11-2-2026, 11-35-45am.mp3
Transcript +919451424708_11-2-2026,_11-35-45am_transcript.json
Ingested 2026-03-01 11:19
Call ID #18827