A
Call Intelligence
Mushtaq ji with Abijith — Feb 05, 2026 14:51
Deal Lost
Cold
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Mushtaq ji.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Mushtaq ji. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
none
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
Reference to previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:36 (36s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
52 / 21
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No knowledge of inquiry
Nahi ji pata nahi humein ho gaya breakfast karwa liya.
|
not interested / wrong lead | Customer | No | polite acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Other | Inquiry follow-up |
Key Moments
200:08
Identity Confirmation
Rep successfully identifies the lead.
00:30
Denial of Inquiry
Customer denies making the inquiry, leading to immediate call termination.
Resistance Signals
2
Denial of inquiry
Quick termination of call
Confusion Signals
1
Nahi ji pata nahi humein
Topics Discussed
Blood Test Inquiry
Aiwo Health Care Center
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is talking to someone else in the background. |
| Identification | 2 | neutral | Confirms identity. |
| Closing | 3 | neutral | Denies inquiry and ends call. |
Call Transcript
Click to expand
Speaker 0
0.41s
Good afternoon.
Speaker 1
0.67s
Dhawatan ho gaya, aa gaye ho de do.
Speaker 0
5.01s
Hello.
Speaker 1
6.51s
Haan jao.
Speaker 0
8.39s
Sir Mushtaq ji se baat ho rahi hai.
Speaker 1
10.85s
Haan ji.
Speaker 0
11.87s
Sir main Abhijit baat kar raha hoon, Ivo Health Care Center se.
Speaker 1
16.83s
Aur se pee
Speaker 0
18.03s
Ivo Health Care Center se Chennai se call kar raha hoon.
Speaker 1
21.91s
Katha.
Speaker 0
22.87s
Toh sir aap hamare ek blood test ke baare mein inquiry daale the sir, toh uske baare mein call kiya tha.
Speaker 1
30.93s
Nahi ji pata nahi humein ho gaya breakfast karwa liya.
Speaker 0
33.85s
Okay theek hai sir, bahut dhanyavaad.