A
Call Intelligence
Joseph with Abijith — Feb 10, 2026 16:47
Deal Lost
Cold
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
3.0/10
Engagement
8.5/10
Conversion Probability
0.0%
Personalization
7.0/10
Technical Quality
5.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Joseph. Coaching opportunity.
Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with Joseph.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Kannada
Brand Awareness
Low
Brand Sentiment
Skeptical/Negative (views it as money-making)
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
7:56 (476s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Moderate
Total Speaker Turns
143
Rep Words / Customer Words
482 / 845
Rep Longest Monologue
15s
Customer Longest Monologue
23s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
They said 18000 rupees. That means 1000 rupees, 1 and a half thousand rupees every month. one year. it is too much.
|
price | Customer | Yes | discounting & value justification | Average |
|
Not covered by insurance
but that is not covered under injure naa.
|
insurance | Customer | No | deflection to preventive value | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Main product of inquiry |
| epigenetic test | Rep | -- | Negative | Mentioned as an exclusive service |
Key Moments
400:21
Immediate Price Objection
Sets the tone for the entire call; customer is anchored on the 18k cost.
01:45
Rep attempts to end call
Rep realizes the sale is unlikely and tries to exit, but customer keeps talking.
04:29
Charity Story
Customer explains his values (charity over self-spending), explaining why he won't spend on the test.
06:28
Rep shares his age
Humanizes the rep and solidifies rapport, even though the sale is lost.
Discovery Questions
1
Q1
Your name?
Trust Signals
2
Shares personal stories about charity
Asks for the rep's name
Resistance Signals
3
Direct price objection
Insurance non-coverage complaint
General distrust of 'money-making' healthcare
Confusion Signals
1
Confusion over GST inclusion
Topics Discussed
Blood Test Pricing
Insurance Coverage
GST and Taxes
Indian Infrastructure/Pollution
Charity and Religion
Longevity and Lifestyle
Food Contamination (Watermelons)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity and inquiry. |
| Price Discussion | 2 | negative | Strongly objects to the 18k price point. |
| Philosophical Rant | 3 | neutral | Discusses the state of India, corruption, and charity. |
| Closing | 4 | positive | Blesses the rep and ends on a kind note. |
Call Transcript
Click to expand
Speaker 1
0.37s
good afternoon.
Speaker 0
2.01s
good afternoon sir.
Speaker 1
2.83s
sar, am i speaking with mister joseph?
Speaker 1
7.85s
Hello?
Speaker 0
8.91s
yes sir.
Speaker 1
9.57s
Yeah, sir, my name myself Abhijit and I'm calling from IO Health Care Center.
Speaker 0
14.51s
agraheem sir.
Speaker 1
15.43s
ya so i was calling because you put an inquiry for our advanced one eighty one blood test. so...
Speaker 0
21.35s
that is from eighteen thousand.
Speaker 1
24.09s
yes yes.
Speaker 0
25.49s
students, no?
Speaker 1
26.99s
It's not actually so because it's a comprehensive blood test wherein all body organs are covered and we are also including tumor markers and STD panels and even hormone panels as well.
Speaker 0
38.89s
but that is not covered under injure naa.
Speaker 1
42.07s
yes.
Speaker 0
43.45s
Medicine problem.
Speaker 1
44.75s
Okay.
Speaker 0
45.41s
insurance avaru made it. adu I get to I can't get anything from insurance but I have to pay eighteen thousand square to week money.
Speaker 1
53.27s
Yeah, totally understandable, sir. But with this, like, it works as a preventive measure. So once you take
Speaker 0
58.85s
I am quite healthy just periodic checkups.
Speaker 1
63.01s
Okay okay in that case I guess
Speaker 0
65.61s
and healthy man no problem whatsoever. but still you get tested no that's a different enquiry.
Speaker 1
68.95s
But still,
Speaker 1
73.03s
Okay.
Speaker 0
73.03s
They said 18000 rupees. That means 1000 rupees, 1 and a half thousand rupees every month.
Speaker 1
80.23s
ya.
Speaker 0
80.97s
one year. it is too much. i thought i kept quiet.
Speaker 1
83.53s
ya sir. pricing is the only issue then like uh i guess like we can give you a discount sir at least of fifteen percent.
Speaker 0
91.99s
naavu everywhere adhi checks are done for a much concessional rates. haavis that you have made that big amount?
Speaker 1
101.57s
Totally understandable sir. You are 100% correct.
Speaker 0
104.71s
Yeah.
Speaker 1
105.81s
All right sir then thank you for your time and definitely.
Speaker 0
107.23s
for your time and definitely. We must think of our sources also, no?
Speaker 1
112.51s
sorry.
Speaker 0
112.69s
Sorry.
Speaker 0
113.55s
vi shud think of avar source also vanam tu spend.
Speaker 1
116.23s
Yes, yes, totally understandable. But that's the thing, right? Like you might be thinking of it as a huge amount, but if at all anyone
Speaker 0
122.07s
and that mr modi will charge this some gst idhil.
Speaker 1
127.39s
no no inclusive of GST it is the total amount to be paid is eighteen thousand only.
Speaker 0
132.15s
how much GST per unit hai?
Speaker 1
134.17s
so it is included. its like fourteen percent or something.
Speaker 0
137.53s
So too much debt tax also too much. Every day people are only taking money only government is also doing it is not a government to look after the welfare state. It is a blood sucking state.
Speaker 1
150.89s
Yes, totally understandable, but.
Speaker 0
152.97s
But everywhere people are targeting Arjun to make money.
Speaker 1
157.43s
Yeah, but uh the main purpose of this is to find out any if there is any underlying health issues which a normal blood test wouldn't be able to give you information about, sir. So...
Speaker 0
168.33s
as of now I am healthy double factor. see how I am talking to you. I am 29 years old.
Speaker 1
173.41s
I'm
Speaker 1
174.85s
Yes yes sir.
Speaker 0
176.03s
vaasing appan naan in the indian house.
Speaker 1
179.75s
engilum.
Speaker 0
180.11s
We can't go out.
Speaker 1
182.67s
ya
Speaker 1
184.67s
Your name?
Speaker 0
184.67s
yuvar nem sar?
Speaker 1
185.61s
abhijit sir.
Speaker 0
187.11s
abhijit see we are all in india.
Speaker 1
189.67s
ya.
Speaker 0
190.19s
existing in Europe and America.
Speaker 1
193.87s
Yes.
Speaker 0
193.89s
the range of the light.
Speaker 1
195.71s
Yes sir.
Speaker 0
196.79s
You have no air, no good milk, no good honey, no good food, fruits are contaminated, shoes are sold in A C rooms, day to day vegetables are sold on the dusty footpaths. Yes. It's a very pathetic conditions everywhere. Yes. In such pathetic conditions your health is still you have maintained good health. That means you have got good immunity.
Speaker 1
213.95s
yes.
Speaker 1
219.47s
ya totally.
Speaker 0
220.93s
and you go to that big big grass petals, they squeeze your blood.
Speaker 1
224.47s
yaa.
Speaker 0
225.63s
hmm so that's the thing. we don't none of us have the sense of service.
Speaker 0
231.81s
everybody needs to make as much money as possible in the short period.
Speaker 1
237.29s
Ya sir.
Speaker 1
238.77s
So like coming to our company, right? Like we mainly the main purpose of IO is to bring out exclusive services that are not available in India. So one of the services that we have is an epigenetic test which gives you a your biological
Speaker 0
252.99s
vaat is available in india saar? nothing is available deez days. and vaat evar is available is too expensive. ya. so source is to make money only, no?
Speaker 1
258.89s
Ya.
Speaker 1
262.47s
yes yes.
Speaker 0
263.71s
money making is a first and foremost mission.
Speaker 1
267.75s
Yes sir.
Speaker 0
269.07s
I am a Christian, sir. I don't believe in making money. I want to give some money to charity. See, the one church got burnt, some one desolate house got burnt, burnt somewhere in my close vicinity. I went there yesterday and paid some fifteen thousand rupees and came out.
Speaker 1
280.81s
right.
Speaker 0
285.27s
ya. so do some charity and good work so that it will save us. and give us lot of peace of mind.
Speaker 1
289.73s
and you will get
Speaker 0
291.51s
We go on testing, testing, testing.
Speaker 0
294.99s
Yeah. With this kind of food, they have got a
Speaker 1
295.13s
Yeah.
Speaker 0
298.07s
problem with the kidneys, problem with the pancreas, problem with the intestine, problem with the head.
Speaker 0
305.31s
naalu idathu full eight.
Speaker 1
307.89s
Yes.
Speaker 0
308.15s
yesterday we bought one this one watermelon.
Speaker 1
311.55s
Ya. Eita high.
Speaker 0
312.51s
it is closed with it. that I could not even throw it up.
Speaker 1
317.05s
Exactly, even that even fruits by in itself like raises your infinite level in the body.
Speaker 0
321.69s
insane level in the body. something to make it sweet. I don't know how they how can we give this miracle that we are still existing.
Speaker 1
325.11s
I don't know.
Speaker 1
329.97s
ya sir. tru. everything is processed.
Speaker 0
333.49s
ya, idhu social science, i don't know how to educate, we are too old to educate now. or national systems are all...
Speaker 1
339.19s
okay.
Speaker 0
342.15s
They are running like gundas.
Speaker 1
345.03s
yes. yes.
Speaker 0
346.53s
Home Minister all not only state central state also.
Speaker 1
350.83s
Yeah.
Speaker 0
351.01s
Everywhere today you must have read in the papers lot of gold and cash is stolen from one of the minister's house in Nizamabad.
Speaker 1
356.51s
summane
Speaker 1
359.03s
yaa.
Speaker 0
360.25s
is idhu case. variety of things to do.
Speaker 1
361.77s
What is it?
Speaker 1
363.57s
yes sir.
Speaker 0
365.31s
And I paid that money to some distributed house because I wanted to get it tested. But I thought it was too much.
Speaker 1
370.51s
Yeah.
Speaker 1
372.43s
Yeah.
Speaker 0
372.67s
Ya gaadu game good evening sir neevu plus seventeen years. Another one or two years elli one night sir.
Speaker 1
379.55s
Yeah.
Speaker 0
380.65s
yaaro prepared to die also no problem.
Speaker 1
383.43s
Yes.
Speaker 0
383.69s
holon bittu sir.
Speaker 1
385.17s
Yeah.
Speaker 0
386.07s
blood jorage.
Speaker 1
388.03s
am twenty seven sir.
Speaker 0
389.71s
o yu mast right yu mast right.
Speaker 1
391.69s
yeah.
Speaker 0
392.81s
Mr. Abhijit. Yes. Otherwise only making money, money, money, money, where are we are going to be taking it.
Speaker 1
394.23s
yes.
Speaker 1
400.33s
Yeah. That's the main reason that I've joined this company as well because we are focused on like bringing awareness to the people.
Speaker 0
401.23s
That's amazing.
Speaker 1
409.07s
vi don't focus on the longevity vi aar trying to
Speaker 1
412.97s
yu no da laiph stail haabits aand evrithing its a anenthiy haabit peepl.
Speaker 0
416.43s
life style habits style of life is only for two percent of the people.
Speaker 1
422.05s
Yeah.
Speaker 0
422.65s
98 have no style, no life. Whatever is available we have to eat, whatever.
Speaker 1
424.99s
Yes.
Speaker 0
427.55s
dress they are given they have to sleep.
Speaker 1
429.07s
Just surviving years.
Speaker 0
430.49s
just walk in one of these roads other than the main city.
Speaker 1
434.51s
Ya.
Speaker 0
434.87s
Keeps on to dust.
Speaker 1
437.59s
yes.
Speaker 0
437.95s
amount of this one what you smoke.
Speaker 1
441.57s
Yeah.
Speaker 0
442.39s
vehicles I don't know what all they put. roads are all contaminated.
Speaker 1
448.37s
yes.
Speaker 0
448.79s
life in bengaluru.
Speaker 1
450.65s
ya.
Speaker 0
451.59s
but still when compared to places like Chennai, Bombay,
Speaker 1
454.45s
Yeah.
Speaker 0
454.75s
DC7.
Speaker 1
456.73s
yes sir.
Speaker 0
457.97s
okay we have to put up with this kind of life. that is what we are addressed with by the god.
Speaker 1
463.73s
Yes.
Speaker 0
463.99s
sang on to do one thing and kept quiet. you tried to do some good work sir you have got a long life to lead.
Speaker 1
470.57s
yes sir.
Speaker 0
471.81s
thank you god bless you.
Speaker 1
472.95s
right you too sir.
Speaker 0
474.77s
Thank you.
Speaker 1
475.53s
Thank you sir.