A
Call Intelligence
Sunny Joseph with Abijith — Feb 05, 2026 15:41
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
23% into call
Pitch Approach
Educational/Preventive
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
4:21 (261s)
Primary Language
English
Secondary Language
Malayalam/Kannada influenced English
Code Switching
Low
Total Speaker Turns
45
Rep Words / Customer Words
582 / 114
Rep Longest Monologue
45s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Comprehensive head-to-toe advanced test. |
Key Moments
301:28
Customer discloses sugar fluctuations
Provides the 'hook' for the rep to explain the value of preventive monitoring.
02:58
Customer asks 'what has to be done for that?'
Buying signal indicating the pitch resonated.
04:05
Customer receives another call
Forces an abrupt end to the call, requiring a follow-up strategy.
Discovery Questions
5
Q1
Is there any health concerns that you're facing at the moment?
Q2
Have you recently taken any type of checkups or any body tests?
Q3
May I know your age?
Q4
May I know which state you're calling from?
Q5
When was the last time that you had the test?
Trust Signals
3
Sharing age
Sharing medical history (sugar fluctuations)
Asking for next steps
Enthusiasm Signals
1
Directly asking how to proceed with the test
Confusion Signals
1
Initial query about what type of services are offered
Topics Discussed
Preventive Healthcare
181 Blood Test
Diabetes/Sugar Fluctuations
Thyroid Testing
Biomarkers
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the call's purpose. |
| Discovery | 2 | neutral | Shared age and health concerns (sugar). |
| Pitch | 3 | neutral | Asked 'what has to be done for that?' |
| Closing | 4 | neutral | Abrupt end due to another call but requested WhatsApp info. |
Call Transcript
Click to expand
Speaker 0
0.09s
Hello.
Speaker 1
0.09s
Hello.
Speaker 0
0.97s
Yeah, good afternoon. Am I speaking to Sunny Joseph?
Speaker 1
4.75s
Yeah.
Speaker 0
5.59s
so my name is abhijit and i'm calling from i o health care center from chennai.
Speaker 0
11.65s
yaa is it a good term to talk?
Speaker 1
14.43s
yaa tell me what actually
Speaker 0
16.07s
Uh so I am uh looking at here and I've seen that you put an inquiry to know a bit more about the company and our services. So do you remember like uh clicking on any ads or something sir?
Speaker 0
29.29s
about ivo health care.
Speaker 0
32.69s
Yeah, so basically, uh we are a company based out in Chennai and we are mostly into preventive health care and we have a lot of services that work with early detection of diseases before they become chronic illnesses. Hmm.
Speaker 0
48.17s
Yeah. So is there any health concerns that you're facing at the moment that you wanted to check in with Ivers?
Speaker 1
56.97s
vaat type of yu aar aasking? aal da type yu aar telling?
Speaker 0
61.09s
Yes, yes. So we have a one eighty one blood test which is a full on comprehensive advanced test where one eighty three biomarkers are there, sir. So it will cover uh head to toe, every organ in your body would be included in that test.
Speaker 0
76.77s
Yeah. So like if have you recently taken any type of checkups or any body tests that you have taken?
Speaker 1
84.21s
Nothing nothing.
Speaker 0
85.61s
i have
Speaker 1
85.73s
ai hyav mainar sugar mainar it vaas.
Speaker 0
89.11s
oke.
Speaker 1
90.37s
now it is up down like it is okay nothing serious.
Speaker 0
95.61s
It's fluctuating. Yeah, I totally understand, sir. So like, may know your age if you don't mind me asking.
Speaker 1
102.31s
66.
Speaker 0
103.23s
sixty six okay and so the main purpose of I O is to work on the preventive cases so many of the illnesses right. you wouldn't know that you have them before the symptoms come over. so
Speaker 0
117.39s
Yeah, so that is where our test, so it's a precautionate test that we do in order to find out that are you really healthy at this moment. You might feel healthy, but there might be symptoms boiling down inside your body without even knowing, right?
Speaker 0
132.47s
So you'll only get to know it once it is too late and at that stage you wouldn't be able to work on any reversal all you can do is hope for a precaution and even uh work on medications right.
Speaker 0
145.91s
Hmm yeah. So that is where we come in. So we act as an uh mediation between your between a cure and before it takes over. So we'll be able to bridge the gap and wherein you can...
Speaker 0
160.55s
uh find the with the information from our test sir you'll be able to overcome the health issues that you are still not able to overcome just with the change in life habits just in the change of uh supplements that you take and even food habits that you have sir.
Speaker 1
178.07s
hmm okay tell me what has to be done for that?
Speaker 0
181.49s
So for the test, uh, you can do the booking today itself or whenever you're free. So may I know which state you're calling from, sir?
Speaker 1
189.45s
karnataka.
Speaker 0
190.37s
Karnataka, okay. And you said when was the last time that you had the test, sir? A full body test.
Speaker 1
197.27s
full body test I not at all done.
Speaker 0
200.21s
Okay okay. So just for the sugar panel I mean like thyroid panel you might have taken the test right?
Speaker 1
207.49s
tyro and all I have taken very so many years before.
Speaker 0
210.75s
Okay okay. So let me just uh so in our test sir we'll be having uh some tumor markers, heart markers, thyroid markers, STD markers and even nutrient levels in your body right? All that also would be there. So the way that this works is uh once you get all this information we can correlate it with the changes that are happening.
Speaker 0
232.23s
So for the sugar itself, so once a person has insulin fluctuations, like you said, right, it is going up and down.
Speaker 1
240.17s
Mm-hmm.
Speaker 0
240.77s
there might be some other factors that are affecting, but you are unable to find it because you just
Speaker 1
245.53s
ai aam ai aam getting e inkaming kol.
Speaker 0
248.63s
okay okay. ai will give you a call back then in five or ten minutes.
Speaker 1
251.93s
Otherwise you can send some of the details in the WhatsApp.
Speaker 0
255.21s
ya, i will send a sample report. you can just have a look at it so you will get a better view of it. okay. alright. ya. thank you.
Speaker 1
258.83s
Okay okay. All right.
Speaker 1
260.59s
thank you.