A
Call Intelligence
Sreekesh Krishnan with Abijith — Feb 12, 2026 09:27
Deal Closed
Warm
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Sreekesh Krishnan. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Feb 03, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:13 (13s)
Primary Language
English
Secondary Language
Malayalam/Tamil Influence
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
14 / 33
Rep Longest Monologue
2s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling conflict
i have a meeting scheduled today.
|
logistics | Customer | Yes | direct accommodation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Other | The customer has already purchased 2 Dexa scans. |
Key Moments
200:02
Customer requests reschedule
Customer shows commitment to the service by proactively rescheduling rather than cancelling.
00:07
Agent confirms update
Maintains customer satisfaction and ensures the appointment isn't lost.
Trust Signals
2
Customer proactively called to reschedule
Polite closing
Topics Discussed
Rescheduling
Meeting conflict
Appointment timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly addressing the need to reschedule. |
| Closing | 2 | positive | Appreciative of the flexibility. |
Call Transcript
Click to expand
Speaker 1
0.07s
hello?
Speaker 0
0.51s
yaa good morning sirikesh.
Speaker 1
2.31s
ya sir hai. i can come tomorrow morning same time is that okay? i have a meeting scheduled today.
Speaker 0
7.83s
oke ai vil apdet it dan vidyarthi.
Speaker 1
9.31s
ya perfect ya that's why I called in the morning.
Speaker 0
11.19s
Sure, sure.
Speaker 1
12.01s
yaa okay thank you.
Speaker 0
12.93s
thank you.