A
Call Intelligence
Sreekesh Krishnan with Abijith — Feb 03, 2026 14:00
Deal Closed
Hot
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Sreekesh Krishnan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Feb 03, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:20 (20s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
48 / 45
Rep Longest Monologue
6s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Traveling on Monday
I just realized I'm traveling on Monday. Could you book it for Thursday?
|
logistics | Customer | Yes | direct accommodation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Payment for two people. |
Key Moments
200:01
Reschedule Request
Customer initiates the call to move the appointment, showing high intent.
00:14
Upsell/Quantity Increase
Customer proactively asks to pay for two people, doubling the deal value.
Trust Signals
2
Proactive payment request
Booking for a second person
Enthusiasm Signals
1
I'll make the payment for two
Topics Discussed
Rescheduling
Travel plans
Payment link
Booking for two
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Functional request to reschedule. |
| Closing | 2 | positive | Proactively offering to pay for two people. |
Call Transcript
Click to expand
Speaker 1
0.35s
hello
Speaker 0
1.29s
Yeah.
Speaker 1
1.45s
Hi sir. I just uh I just realized I'm traveling on Monday. Could you book it for Thursday if that's okay? Same time.
Speaker 0
7.47s
On the next week Thursday itself. Next week Thursday itself. All right, yeah.
Speaker 1
8.61s
Next week Thursday hai. All right.
Speaker 0
10.67s
I'll book it for the first day. Thank you. I'll just pay you the I'll send you the payment link. You can do the payment and yeah.
Speaker 1
12.07s
thank you
Speaker 1
14.63s
for two of us please. So I'll make the payment for two.
Speaker 0
17.81s
Okay okay.
Speaker 0
19.85s
That's it.