A
Call Intelligence
Sreekesh Krishnan with Abijith — Feb 03, 2026 13:58
Deal Closed
Hot
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Sreekesh Krishnan. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹5,000
Purchase Date
Mar 02, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Transactional/Order Taking
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
1:26 (87s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
38
Rep Words / Customer Words
168 / 102
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Other | Customer wants to book for next Monday. |
Key Moments
300:19
Customer proactivity
Customer takes control of the call to request a booking, indicating a high-intent lead.
00:37
Location confirmation
Rep successfully maps customer's location to the MRC Nagar branch.
00:58
Medical instructions
Rep provides critical pre-scan instructions (fasting/clothing) ensuring a successful appointment.
Discovery Questions
1
Q1
Can I know your location sir?
Trust Signals
3
Willingness to travel to MRC Nagar
Immediate agreement to payment link
Asking for specific preparation instructions
Enthusiasm Signals
2
I wanted to book the DEXA scan for some time next week
Perfect. That works.
Topics Discussed
DEXA Scan
Booking Schedule
Location (Royapettah/MRC Nagar)
Payment Link
Fasting Requirements
Clothing Requirements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Willing to talk. |
| Middle | 2 | positive | Proactively asking for booking and logistics. |
| Closing | 3 | positive | Confirmed time and instructions. |
Call Transcript
Click to expand
Speaker 0
1.59s
good afternoon.
Speaker 0
3.83s
Hello?
Speaker 1
4.43s
Yeah? Yeah, I'm not speaking.
Speaker 0
4.85s
Yeah. Yeah, I'm speaking to Srikesh Krishna.
Speaker 1
7.85s
Yeah?
Speaker 0
8.43s
abhijit this side from ivo health sir.
Speaker 1
11.41s
aa hai sir.
Speaker 0
12.33s
yaa is it a good time to talk?
Speaker 1
13.89s
Ya ya please tell me.
Speaker 0
14.91s
Yeah, so you put an inquiry, you wanted to know a bit more about your business, right? Like
Speaker 1
19.73s
I wanted to book the DEXA scan for some time next week.
Speaker 0
23.49s
okay.
Speaker 1
26.25s
Next Monday if it's possible, how do I book?
Speaker 0
26.43s
Monday
Speaker 0
28.19s
Ee
Speaker 0
29.67s
So you can just I'll just ping you on WhatsApp itself and can I know your location sir?
Speaker 1
32.51s
Sure.
Speaker 1
35.35s
ai aam besed aavad of royaipeta.
Speaker 0
37.37s
oke. so yu vil bi ebal tu visit em ar si nagar.
Speaker 1
39.57s
I can come no problem.
Speaker 0
40.65s
all right, yeah, that works. so, i'll just send you the payment link. you can pay it and i can book it up for the next monday.
Speaker 1
46.59s
Perfect. That works. Yeah.
Speaker 0
48.01s
Yeah. All right.
Speaker 1
48.87s
Any specific time I should come?
Speaker 0
51.17s
Like it's up to you sir. Like if you tell me a time slot which is comfortable for you, we can book it book it for that time.
Speaker 1
55.35s
Okay.
Speaker 0
57.35s
and also
Speaker 1
57.49s
And also there okay.
Speaker 0
58.87s
Yeah, and also there's a two hour fasting that you have to do have to maintain. No problem. And about that like any clothing with comfortable clothing without any metals or anything like that.
Speaker 1
63.13s
No problem.
Speaker 1
68.77s
Okay okay sure. I can I do morning and then like 10:00 am.
Speaker 0
69.77s
aa
Speaker 0
72.83s
Yes yes in the first half of the day itself you can get it done.
Speaker 1
75.93s
Profit.
Speaker 0
76.51s
So I'll just have the slot for 9 to 11 in between that time and
Speaker 1
81.05s
Perfect, that works.
Speaker 0
81.99s
All right, yeah, for the next Monday.
Speaker 1
83.99s
Okay.
Speaker 0
84.67s
Sure sir. Thank you.
Speaker 1
86.19s
Thank you.