A
Call Intelligence
Subramaniam with Abijith — Feb 04, 2026 15:28
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
1.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Direct/Transactional
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:29 (89s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
38
Rep Words / Customer Words
112 / 38
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Poor Audio Clarity
Sir unga voice clarity-aa illa konjam clear-aa pesikkonga please.
|
technical | Rep | Yes | direct request | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | 2005.00 | Neutral | Primary inquiry topic |
Key Moments
300:31
Price Mention
Agent mentions the price of 2005 INR for the Dexa scan.
01:06
Audio Quality Complaint
Agent explicitly mentions the lack of voice clarity, which hindered the sales process.
01:24
Call Deferral
Agent gives up on the immediate booking and asks the customer to call back.
Discovery Questions
3
Q1
Dexa enga irundhu sir pesureenga (Where are you calling from for Dexa?)
Q2
Dexa plan panreengalaa (Are you planning for Dexa?)
Q3
Eppa edukka poreenga sir? (When are you going to take it?)
Resistance Signals
2
Vague responses
Audio clarity complaints
Confusion Signals
2
Frequent 'Aa' and 'Hello' responses
Incoherent replies to booking questions
Topics Discussed
Dexa Scan
Pricing
Booking Schedule
Audio Quality
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Middle | 2 | neutral | Struggling with audio clarity and understanding the agent's questions. |
| Closing | 3 | neutral | Agrees to call back later. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello.
Speaker 0
3.43s
Hello.
Speaker 1
4.61s
Aa.
Speaker 0
5.73s
Sir, ithu Subramaniam, am I speaking to Subramaniam?
Speaker 1
9.73s
Aa
Speaker 0
10.55s
Sir you inquired to Ivo about a Dexa scan right?
Speaker 1
15.91s
Aa
Speaker 0
17.13s
Hello.
Speaker 1
18.41s
Aa
Speaker 0
18.97s
One second sir.
Speaker 0
23.17s
Hello.
Speaker 1
25.07s
Aa
Speaker 0
26.03s
Aa sollunga sir.
Speaker 1
27.91s
Aa aamaa, ungalukku enna aamaa?
Speaker 0
31.63s
Aa rendu aayirathu aindhu sir Dexa enga irundhu sir pesureenga hello.
Speaker 1
37.27s
Mm
Speaker 0
38.89s
Hello Sir, kekkudho?
Speaker 1
40.67s
Aa, keezha.
Speaker 0
41.67s
Aa sollunga sir.
Speaker 1
44.01s
Aa
Speaker 0
47.35s
Sir Dexa hello sir Dexa plan panreengalaa
Speaker 1
51.31s
O
Speaker 0
52.25s
Aa, so eppa edukka poreenga sir? Bookings eppa podalaam Texac-ku?
Speaker 1
56.33s
Enna book kondirukku?
Speaker 0
59.19s
Sorry sir.
Speaker 1
60.95s
Solukkuvaa?
Speaker 0
62.97s
Hello.
Speaker 1
64.03s
Aa, paksanaa.
Speaker 0
66.61s
Sir unga voice clarity-aa illa konjam clear-aa pesikkonga please.
Speaker 1
70.27s
Avanu pottu irukkalaam.
Speaker 0
71.69s
Book panna poreengala?
Speaker 1
73.35s
Ini avanga pannala.
Speaker 0
74.41s
Okay sir, sir booking podanuma sir?
Speaker 1
77.33s
Sethu
Speaker 0
78.61s
Okay, eppa edukka poreengannu therinjukkalaama Texa?
Speaker 1
81.77s
Adhum edukkalaam.
Speaker 0
84.75s
Okay sir, so idhaan deck-aa edukkura maadhiri irundhu thiruppi call pannunga, okay-va?
Speaker 1
88.61s
Okay.