A
Call Intelligence
Teja with Abijith — Feb 04, 2026 12:29
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
65.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
instagram
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
customer_thinking
Call Structure
Duration
20:01 (1201s)
Primary Language
English
Secondary Language
Hindi/Telugu
Code Switching
Moderate
Total Speaker Turns
145
Rep Words / Customer Words
2142 / 485
Rep Longest Monologue
112s
Customer Longest Monologue
45s
Silence Gaps (>2s)
4 (max 42.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
any any kind of a final pricing on that test?
|
price | Customer | Yes | discounting + value justification | Good |
|
Test Validity
really only the blood test enough to get all this?
|
product | Customer | Yes | technical explanation | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | 47250.00 | Neutral | Main product discussion regarding biological age and organ health. |
| blood test | Customer | -- | Interested | 183 biomarkers including cardiac and tumor markers. |
Key Moments
304:34
Customer reveals lipid profile concerns
First concrete health concern identified for targeting.
13:57
Price reveal (47,250 INR)
Critical moment where customer begins to evaluate value vs cost.
17:31
Customer shares story of aunt's death
The emotional 'Why' behind the purchase interest is revealed.
Discovery Questions
5
Q1
May I know how you got to know about Ivo?
Q2
Are you like a meno if you have any health goals or health concerns?
Q3
May I know your age sir?
Q4
Have you recently done any body checkups?
Q5
Are you like planning to take it for yourself or are you gonna suggest it to somebody?
Trust Signals
3
Sharing personal family tragedy
Asking about the science (DNA/Methylation)
Confirming he is the user
Enthusiasm Signals
2
Agreeing with the 'prevention is better than cure' philosophy
Expressing desire to know biological age
Resistance Signals
2
Questioning the high price (47k)
Asking if only a blood test is enough
Confusion Signals
1
Clarifying the difference between this and a regular ultrasound/blood test
Topics Discussed
Epigenetics
Biological Age
DNA Methylation
Lipid Profile
Longevity
Biohacking
Placebo Effect
Cristiano Ronaldo
USA Lab Collaboration
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard inquiry phase. |
| Discovery | 2 | neutral | Customer shares personal health concerns and family history. |
| Pitch | 3 | neutral | Asks detailed questions about the test process and USA shipping. |
| Closing | 4 | positive | Wants to review reports before final payment. |
Call Transcript
Click to expand
Speaker 1
0.35s
hello. hello. ya good afternoon. main abhijit baat kar raha hoon sir ivo health company se. ha ha. hi hi. ya is a good time to talk?
Speaker 0
8.99s
Hi hi.
Speaker 1
11.53s
Yes yes. Yeah so basically you wanted to know a bit more about the epigenetic test right? Yes. Yeah so may I know like how you got to know about Ivo sir like from a website visit or through Instagram or something? Just just just online I just got it. All right yeah.
Speaker 0
30.91s
the person you are speaking with has put your call on hold. please stay on the line. meeru maatlaadutunna vyakti mee call nu hold lo unchaaru. dayachesi line lo vechi undandi.
Speaker 0
44.45s
aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai. kripya line par bane rahein. the person you are speaking with has put your call on hold. please stay on the line.
Speaker 0
58.99s
Meeru maatlaadutunna vyakti mee call nu hold lo unchaaru. Dayachesi line lo vechi undandi. Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripya line par bane.
Speaker 1
74.31s
ya please sorry. ya no worry sir.
Speaker 1
77.95s
so like may i know how you got to know about the company sir? about ivo?
Speaker 0
81.13s
Five.
Speaker 1
82.41s
like I I got to know like through this uh uh insta. insta. okay. so that's how I got to know.
Speaker 0
86.13s
Internet.
Speaker 0
88.07s
Oh.
Speaker 1
89.69s
Okay, so let me just give you a small introduction of the company. So, Ibo is a preventive healthcare company, sir. It's it's basically focused on longevity. Okay, and we are based out of Chennai and we have a facility in Chennai itself, but we have other tests such as like blood test that we do pan India.
Speaker 1
108.47s
Okay. And and so we are one of the first and only companies that have ever introduced this epigenetic test. So coming to the epigenetic test, so it is a test that tells you your biological age. Okay.
Speaker 1
121.99s
so when a person has a calendar age since the day that they were born up until today there's an age right?
Speaker 1
129.91s
Yeah. So other than that, uh every organ in your body is aging at a pace differently than your calendar age. So you might be thirty, but your organs might be aging at a point five rate or even above that, one point five rate. So ninety nine percent of the people's uh organs are aging.
Speaker 1
147.21s
about the year. So per one year they're aging like 1.2 years or 1.2, 3 years, 1.5 years or even 2 years as well.
Speaker 0
156.31s
Okay.
Speaker 1
156.93s
Yeah, to understand that, this epigenetic test is what we do. So, epigenomes in your body, these are the things in your DNA. See, these are the elements in your DNA that tells all your organs in your body to function in a in in the way that it should function. Right?
Speaker 1
175.91s
So over the period of time while you are aging, all these uh epigenomes basically keeps information that your skin is supposed to be doing this and your ears or ear cochlea is supposed to hear take sounds and transfer it into the brain, right?
Speaker 1
193.55s
So just like that when people get older they have issues with hearing so that is it uh breaking away and the D N A uh crumpling sir so there's a methylation that happens.
Speaker 0
193.63s
So
Speaker 1
204.61s
So dots, purple dots would be coming on to the D N A. So that is how we understand how each of the organ in your body is aging. So with that information we'll be able to, before it totally gets crumpled, we can work on a reversal process by changing the life habits, food habits, or even the supplements that need to be taken.
Speaker 0
225.27s
oke. oke.
Speaker 1
226.29s
Yeah, so basically that is it in short about the epigenetic test. Do you have any questions or something?
Speaker 1
233.75s
uh no no go ahead. yeah. so uh are you like a meno if you have any health goals or health concerns that you're curious about this sir?
Speaker 1
245.01s
Like I think like I just want to be kind of a
Speaker 1
251.21s
Yeah. little conscious about my health. I was just going through. Yeah.
Speaker 1
259.11s
So may I know your age sir? Currently how old are you? I am thirty four. Thirty four and like have you recently done any body checkups or anything like that? Yeah I have I have done my body checkups and all uh and
Speaker 1
274.45s
I have come through the kind of uh concerning about my lipid profile. Yeah. And also I just concern about uh the other vitamin deficiencies and also...
Speaker 1
287.95s
Yeah, so the you might be feeling some hormonal imbalances that are happening like sleeplessness and many of those things as well, right? Correct. Yeah, so even that also like epigenetitis, it is like if your main focus is on understanding your present body, organ age.
Speaker 1
307.05s
then it would be the right choice. Other than that, we do have other tests as well. So we have a full body comprehensive blood checkup. So it's an advanced checkup wherein we cover 183 biomarkers. So it includes cardiac markers, tumor markers, STD panels, hormone panels, and majorly every organ in your body would be covered in that.
Speaker 1
327.25s
uh just like a advanced regular checkup sir. okay. yeah so if at all a person is uh having some so like you said you are thirty right so there is a rise in uh food habits lifestyle that's been changing people are ordering out.
Speaker 1
344.81s
instead of making homemade cooks. So the preservatives that are in the food, that might be affecting your hormones. You might not even know that until unless it is too late. Some people write, there's even an increase of cardiac arrest as well among people from the age of uh thirty five to fifty five.
Speaker 1
362.67s
that is so abnormal.
Speaker 0
365.15s
Wow.
Speaker 1
365.83s
So that is not the natural way of pace of aging that should be happening like a person above seventy then it is totally understandable because it's been a long life and obviously the body would be decaying the cells would decay that is a totally different thing. But uh getting a cardiac arrest or even any severe so majority of the people in India because of the carbohydrate intake right because of the rice.
Speaker 0
386.65s
India.
Speaker 0
389.97s
the rise.
Speaker 1
390.87s
Rice intake, majority of Indians have diabetes.
Speaker 1
395.79s
Yeah. So there is a way that we can H1 BAC is a test that they do like it's like
Speaker 0
396.55s
Ya so
Speaker 1
402.95s
three months before how your insulin fluctuations, right? three months before that test will tell us.
Speaker 0
408.37s
Yeah.
Speaker 1
411.11s
So you will be prone to be diabetic tomorrow. You will have that information right in your hand.
Speaker 1
417.37s
Just like that, we have that also included in the blood test itself. So that is why I told you like, we are mainly focused on longevity and preventive health care because we believe that preventing is better than cure. Like like okay, I understood but can you just like what exactly like if I go for some kind of a
Speaker 1
438.53s
like test and all. ya.
Speaker 1
443.89s
blood test uh or like if I go for some ultrasound for my liver and all. yeah. what else like before this particular test which you are telling now?
Speaker 1
454.39s
Yeah, so this advanced blood test you're talking about, right? Hmm. Haan. So in the advanced blood test, like we cover majorly every organ in the body. Hmm. So it's like, like you said, you had, you might have done a checkup before, but it might be for the lipid profile.
Speaker 1
472.07s
Right. So it is not covering a whole body as a as a one set of organ organ.
Speaker 1
479.33s
So our thing what we do is we uh do this single test wherein every part of the of your organs, every organ of your body would be covered in this test. So every organ would be tested separately and according to that information because you know, uh body it's not an individual organ, right? Everything has to work like side by side.
Speaker 1
503.47s
so if a person doesn't have a good lung
Speaker 0
503.69s
Pork
Speaker 1
506.83s
they might be having some other issue like uh some people might be diabetic but there is there can be a heart problem as well because of that. Also uh kidney stones also might be uh causing because of which which gets everything in that particular test like
Speaker 1
524.17s
the whatever you are saying if if the kidney has a stones or like the lung has some kind of an issue.
Speaker 0
525.97s
aa
Speaker 0
527.81s
aa length
Speaker 1
530.29s
ya. so it will be all covered in that particular version whatever the epigenetic test you are saying.
Speaker 0
533.57s
Please.
Speaker 1
535.25s
Yes. So, uh the epigenetic test would be like it's like for the whole body, the aging of the organ would be calculated in that. So let's just say that you're thirty, but you might be if a person is a heavy smoker, right?
Speaker 1
548.27s
Their lungs might be aging, might be at an age of forty or forty five, but their heart and every other organ is at the age of thirty one, thirty two, which is the regular normal without any proper like a if if you maintain a good lifestyle habit itself, you would be aging like one point two, one point three.
Speaker 1
567.73s
your organs. So that is what you will be finding out and with that information you can work on how to transform that and get into the reversal process of it. Before it becomes too late you know uh lung cancer and all once that happens there is no going back right.
Speaker 1
584.55s
Yeah, so that is the thing. Okay. Is that kind of a like a? Okay, we'll take the test and we'll get all the reports.
Speaker 0
586.33s
Okay.
Speaker 1
590.89s
Yeah. How many days it will take to get the complete report?
Speaker 1
593.67s
So for the epigenetics sir, we have a collaboration with an international company called True Diagnostics. So we'll one we'll be sending you a kit to your home and you'll be collecting your blood sample, a dried sample would be sent to us to Chennai and we'll be shipping it off to U S A.
Speaker 1
609.77s
Just for that uh transport itself would take around ten days and after that in about twenty five days like uh total of thirty days you will be getting your epigenetic report back with all your aging.
Speaker 0
619.89s
Okay.
Speaker 1
621.27s
aging reports. So how each of your organs are aging. I have shared you one of the like sample reports, right? If you have looked into it.
Speaker 1
628.85s
you'd be knowing if the chances of cancer, the chances of many other major issues, tumors, all that also would be included in it. because of the help of each organ. yeah, and I'll go through that sample report by. yeah.
Speaker 0
639.75s
Yeah,
Speaker 1
643.33s
Okay. So, uh so once I got the complete report, yes. So what is what is the next process to that? What like how do you guide guidance?
Speaker 0
650.69s
Like
Speaker 1
652.75s
For the reversal and once you get the full report get your own report, right? We'll be providing with a doctor consultation and then a dietician plan.
Speaker 0
652.81s
for the reverse length.
Speaker 1
661.41s
uh so that they would be helping you so everything in your body right. you know your body is self healing. it has that energy. have you heard about the placebo effects ever before?
Speaker 1
672.37s
no. okay. so a placebo effect is when like a a person is having some health issue like let's say say a fever. okay.
Speaker 0
681.81s
There was a
Speaker 1
681.81s
There was a study conducted a lot some time ago that a normal they the doctor would convince the patient that it is a medicine, it is a cure for the fever. But in naturality they just gave a tasteless candy.
Speaker 1
698.61s
Okay. So the mind uh believes that it's it is the cure. So the mindset and how that once consuming that the fever was totally gone.
Speaker 1
708.43s
you can look into it. placebo effect. yeah. so that kind of a thing. so your body has the ability to
Speaker 0
709.03s
one time.
Speaker 1
715.09s
change that. Because before until unless it is too late like once you get into the critical stages then only medicine can do the work. That to not to prevent it. So after once it is too late all you can do is like cure it or hold on until the until it gets very serious right.
Speaker 1
734.79s
Okay. So once you get to know if uh preventive like beforehand itself, before it gets into the critical stages, your body has the ability. So given the sufficient nutrients, given the sufficient supplements or anything, your body is deficit of some nutrients, you can supplement it with uh other things.
Speaker 1
753.07s
And that will maintain a balance and that will work on the healing process in your body.
Speaker 1
759.57s
and even slow aging. So you might be knowing Cristiano Ronaldo, right? Correct. So Cristiano Ronaldo is about like uh forty five to fifty, but his biological age is he's still at at the age of thirty five.
Speaker 1
772.93s
Hmm hmm hmm. So that is because he he doesn't take any medicines or such. So that basically uh it's all in the finding out where the issue is in the body and then working on the supplements, the lifestyle changes.
Speaker 1
785.89s
and even the food intake that we do. So if you carefully craft that, so that is where we come in. So after the epigenetic report is generated, the doctor consultation and the dietician consultation along with the supplementation.
Speaker 1
799.35s
this would be.
Speaker 0
799.75s
Okay.
Speaker 1
800.63s
like the first step into your longevity journey sir. to reverse the effects that are happening in your body or even the change like from there it will be kind of a regular
Speaker 0
808.27s
Like
Speaker 1
811.47s
Yes. Follow ups like like okay. So like for the 30 day we will do a 30 day follow up as well to understand if you are feeling any changes or as such.
Speaker 0
811.63s
Follow
Speaker 0
812.85s
yes yes
Speaker 1
821.47s
So in 30 days another consultation would be done.
Speaker 0
821.79s
2030-il
Speaker 1
825.73s
Yeah.
Speaker 0
830.35s
Okay.
Speaker 1
833.01s
Yeah.
Speaker 0
833.03s
Yeah.
Speaker 0
833.51s
So what is the cost for
Speaker 1
836.59s
for all this.
Speaker 0
836.83s
all this
Speaker 1
837.67s
For the epigenetics sir it is forty seven thousand two fifty rupees. For the for everything the doctor consultation the transport it's it's all all of that included is forty seven thousand two fifty.
Speaker 1
850.95s
Okay. Yeah. But uh this will give you like the complete uh status of where every organ in your body is at. So if you're a person who uh who like some people might have a bad history, right? Like some people might be might have had an abusive past, might have been an alcoholic, might have been a heavy smoker.
Speaker 1
871.03s
So for them it would be like a life changing alteration because they would have a
Speaker 1
876.51s
proof in hand because some people they might not feel the effects right? symptoms wouldn't be there.
Speaker 0
882.05s
Cooling
Speaker 1
883.09s
that they are getting a chronic illness until it is very late.
Speaker 0
886.03s
until
Speaker 1
887.51s
So this is the proof so you can put your mind on it and you can understand in depth why it is happening. So once you look at the sample report that I've sent you, you will be able to understand a bit of what I'm trying to say, sir.
Speaker 1
903.57s
Sure, sure. I'll go through the report.
Speaker 1
906.91s
Definitely. Okay. Yeah. So is there any other concerns or questions you have?
Speaker 0
909.55s
Hello.
Speaker 1
914.81s
let me know but like if you have any more to let me know.
Speaker 1
919.69s
Oh,
Speaker 1
922.65s
Sorry sir.
Speaker 1
924.41s
Yeah, I don't have anything else now like that. Yeah, yeah, you can feel, you can save this number. You can just give me a call, call whenever you have some doubts or some questions that uh related to this service, yeah.
Speaker 0
934.89s
okay.
Speaker 1
937.85s
any any kind of a final pricing on that test? Yeah, we can work that out sir. Like we might be able to give like a ten percent discount. That is uh yeah, that is all that we can do because uh the company is in the U.S.A., right? So we have a deal with them and uh we cannot get the because the kit would be sent to you, right?
Speaker 1
957.47s
So the kit price itself. Okay, really only the blood test enough to get all this? Yes, yes. Yeah, so it is in your DNA. Because some of the reports, okay, okay.
Speaker 0
963.07s
yes yes.
Speaker 0
964.29s
So it is in your DNA.
Speaker 1
967.31s
Yeah, so it's a DNA analysis that's been done. So these epigenomes are present in your DNA and the methylation all that happens would be uh in there. So there is a gene test that happens, right?
Speaker 1
979.97s
So it is a bit similar but not exactly gene test. So in that we are looking at different types of DNA. In here we are looking at different types of DNAs.
Speaker 1
990.59s
Okay. Yeah, so your whole body's history, your whole body's like life cycle would be stored in that itself.
Speaker 0
991.19s
Yeah.
Speaker 1
998.29s
So that is how they figure it out.
Speaker 0
998.61s
How they are feeling.
Speaker 1
1001.59s
Okay, got it.
Speaker 0
1002.39s
Yeah.
Speaker 1
1003.23s
Yes sir. So are you like planning to take it for yourself or are you gonna suggest it to somebody that you care about or something? No no it's it's I'm looking to use it for me.
Speaker 1
1012.51s
Okay. Yeah. Once once I am totally satisfied with the test and all then I will
Speaker 0
1013.99s
Okay.
Speaker 1
1018.73s
ya. like and and after this right.
Speaker 0
1018.83s
E aave.
Speaker 1
1022.15s
definitely. so may i know like if you are a working individual or do you run a business or a... i am a working individual.
Speaker 1
1028.79s
Okay, so you work nine to five, right? Correct. Okay, got it, sir. So yeah, like you might be facing a lot of stress as well, so your brain health also you might not be able to know. So even that you will be able to. Everything, everything, everything. In the body like...
Speaker 0
1039.33s
bad.
Speaker 0
1040.41s
Everything everything.
Speaker 0
1041.99s
Yes.
Speaker 1
1044.39s
like by seeing some kind of an unexpected
Speaker 1
1048.95s
I think which are happening like
Speaker 0
1048.99s
Adhiga
Speaker 0
1051.31s
Yeah.
Speaker 1
1051.31s
Yeah. recently like my aunt, uh she just expired but like we we still not sure like what is the root cause of it like. Yeah. uh uh doctor simply said it like some underlying some issue being.
Speaker 1
1064.71s
but it's it's not kind of came out or like
Speaker 0
1064.73s
Yeah.
Speaker 1
1068.81s
ya. if you are really required to know about
Speaker 0
1068.91s
Ya. If you really require to know about
Speaker 1
1072.39s
what exactly uh been caused about this death and all like decided like we have to go through this postmortem then you will get to know.
Speaker 1
1080.87s
Ya even mee thoughts mottham
Speaker 0
1081.43s
even me course unnaayi kuch
Speaker 1
1083.25s
its like only the sum of only like the later issues would be there.
Speaker 0
1083.57s
Complete
Speaker 1
1088.03s
Yeah. Yeah. So yeah. It's not like okay it's it's she is so aged so.
Speaker 0
1089.47s
to yaar it's not like okay.
Speaker 1
1093.49s
without like five minutes we will find it natural. ha it's a kind of a natural that we can yeah consider it and we did it all the rest also. yeah.
Speaker 0
1093.53s
Without like
Speaker 0
1095.23s
Natural gut itself.
Speaker 1
1102.21s
So from there like I just got to know like okay my blood reports are showing little little warning not so alarming. Yeah. But like I just want to know the all the parts of my body like.
Speaker 0
1110.99s
But
Speaker 1
1114.87s
ya. till what extent? da exactly like
Speaker 1
1118.97s
Uh the current age and the metabolic age or the biological age, I just wanted to find because. Yeah. Yeah. So the biological age is where the magic happens because uh some things that you might not even get from a regular blood checkup even if you're going regularly to the uh test, right? Like uh some people might be like uh parents might be having some chronic issues that gets passed down. So...
Speaker 0
1123.73s
Ya.
Speaker 1
1141.75s
even dash only after the symptoms happen only then you will get to know that.
Speaker 0
1142.15s
okay.
Speaker 1
1146.89s
Okay, okay. So like that a lot of things are there that are very underlying. People might not even know until it is too late. So that's the main thing. And in India, right, the like I said, we are the first company to ever bring this epigenetic test.
Speaker 1
1160.73s
So it's basically into biohacking.
Speaker 1
1164.03s
So you are hacking your body into uh understanding it at a pace and then you are uh manipulating your body to turn uh reverse AIJ.
Speaker 0
1164.21s
So you are
Speaker 1
1173.33s
into reverse.
Speaker 0
1173.63s
Okay.
Speaker 1
1174.67s
Ya. Okay.
Speaker 0
1174.75s
yaa.
Speaker 1
1175.93s
yes.
Speaker 1
1177.85s
Sure, sure. I got a full picture now, so let me go through that sample test which are all there, so...
Speaker 1
1184.83s
Let me take some time and we'll see.
Speaker 0
1184.93s
Lagbhag
Speaker 1
1187.15s
Sure. Once I I get satisfied with everything, so then we'll see about the test and all. Okay. Definitely, yeah.
Speaker 1
1193.85s
Okay, okay. All right, yeah. Fun in there, Teja, right?
Speaker 0
1196.37s
right?
Speaker 1
1197.37s
Yeah, fun. All right, yeah. Thank you.
Speaker 0
1198.15s
All right, yeah.
Speaker 1
1199.91s
Pannunga. Okay thank you. Thank you. Bye bye.
Speaker 0
1199.99s
Okay.
Speaker 0
1201.15s
Yeah.