A
Call Intelligence
Ashish with Abijith — Feb 06, 2026 10:27
Deal Lost
Cold
Call History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
10.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Ashish. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
16% into call
Pitch Approach
Feature-Benefit
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
5:28 (329s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
76
Rep Words / Customer Words
612 / 218
Rep Longest Monologue
45s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
actually it's quite expensive for me to like go for this.
|
price | Customer | Yes | value re-emphasis | Average |
|
Location concern
Do you have any center in Bhubaneswar?
|
logistics | Customer | Yes | direct answer | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Main product being pitched |
Key Moments
400:53
Location Clarification
Resolved the customer's doubt about being in Bhubaneswar vs Chennai.
01:42
Price Reveal
The 18,000 INR price point immediately shifted the customer's tone to hesitant.
03:02
Direct Price Objection
Customer explicitly states he cannot afford the service, effectively ending the sales opportunity.
04:02
Competitor Inquiry
Shows the customer is high-intent in terms of research, even if budget-constrained.
Discovery Questions
4
Q1
Are you aware of any other services that we are into?
Q2
Are there any health goals or health concerns that you are having at the moment?
Q3
May I know when the last time that you have gotten a full body checkup or something?
Q4
Are you a diabetic or something sir?
Trust Signals
2
Customer shares his regular testing habits
Customer asks about competitors (shows genuine research interest)
Resistance Signals
2
Explicitly states price is too high
States he was 'just browsing' for price
Confusion Signals
1
Confusion about location/serviceability in Bhubaneswar
Topics Discussed
181 Advanced Blood Test
Home Sample Collection
Biomarkers
Epigenetics
Preventive Care
Price/Affordability
Competitors
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but curious. |
| Discovery | 2 | neutral | Answering questions directly. |
| Price Reveal | 3 | negative | Immediate pushback on cost. |
| Closing | 4 | neutral | Polite dismissal, willing to look at info. |
Call Transcript
Click to expand
Speaker 0
0.57s
Good morning.
Speaker 0
3.05s
Hello. Ya, am I speaking to Mr. Ashish?
Speaker 1
3.29s
Hello.
Speaker 1
6.61s
Yeah, yeah.
Speaker 0
7.33s
abhijit this side from ivo health care center from chennai.
Speaker 1
10.99s
sold the
Speaker 0
12.33s
I'm calling because you have inquired about one of our services, the 181 advanced comprehensive blood test. So is it a right time to talk?
Speaker 1
24.39s
oke oke oke.
Speaker 0
26.77s
Ya.
Speaker 1
27.05s
Actually I was just I came across the advertisement.
Speaker 0
31.61s
Okay.
Speaker 1
33.21s
and I'm not from Chennai actually. like I don't I am from that is not
Speaker 0
36.37s
That is not an issue sir because we have service pan India and have you like looked into Ivo at all sir? Like are you aware of any other services that we are into?
Speaker 1
46.29s
no no i am not aware.
Speaker 0
48.05s
oke. so let me just give you an introduction of the company. so
Speaker 1
51.09s
Do you have any center in Bhubaneswar?
Speaker 0
53.93s
Yeah yeah so basically how the blood test works is once you book an appointment with us one of our lab technicians will be visiting your doorstep to collect the sample and then it would be the sample report would be generated within three days.
Speaker 0
67.19s
Okay. Yeah, and then uh following up with a doctor consultation, then a dietician consultation who will be providing you with a tailored diet chart that is uh especially uh tailored according to the report that's been generated.
Speaker 1
80.73s
oke oke.
Speaker 0
81.51s
Yeah. And also we include omega three plus omega six and one of the key factors of this one eighty one test is that we cover all the major body organs. And it has one hundred and eighty three biomarkers which is like a fifty to hundred percent more than many of the general tests that you do. So...
Speaker 1
100.57s
What are the targets for it?
Speaker 0
102.37s
So for it sir for everything that I've mentioned the total price comes up around eighteen thousand rupees only.
Speaker 1
110.19s
Okay.
Speaker 0
110.87s
Yeah. But it is a preventive care rather than a like a early detection is what we mainly focus on. So once you are in a stage some diseases it don't even show the symptoms until it is too late right?
Speaker 1
125.03s
Yeah, I understand that. Yeah.
Speaker 0
126.15s
Ya.
Speaker 0
127.57s
yes sir. so are there any health goals or health concerns that you are having at the moment?
Speaker 1
134.05s
no, i don't have any
Speaker 0
136.09s
Okay. Also main
Speaker 1
136.85s
I was just browsing as in to know how much price and all that. Yeah.
Speaker 0
139.15s
Okay.
Speaker 0
141.41s
Yeah, yeah. So that's the thing, right? Like since you were interested in the service, there might be something that is bugging you about your health or something. So...
Speaker 1
143.45s
That's the thing.
Speaker 0
151.75s
Depending on that, I can even suggest some of the test that how it may be helpful to you. So, like you said, may I know when the last time that you have gotten a full body checkup or something?
Speaker 1
165.93s
I usually do the usual blood test every three four months.
Speaker 0
170.31s
oke. evri three to four manths.
Speaker 0
173.63s
so are you a diabetic or something sir?
Speaker 1
176.09s
no, i am not diabetic. i just do it like to to know about my biomarkers.
Speaker 0
179.73s
Yeah.
Speaker 0
181.99s
Okay.
Speaker 1
182.31s
actually it's quite expensive for me to like go for this. that is yeah.
Speaker 0
186.59s
Yeah, I totally understand, sir, but that's the thing, right? Like, uh, it might feel expensive, but in fact, it is one of the top, uh, tests that are in India.
Speaker 1
196.45s
That I understand prevention is better than cure but somebody needs to afford it also right? Exactly. They can't afford it.
Speaker 0
197.75s
Prevent
Speaker 0
199.69s
Ya.
Speaker 0
201.97s
Exactly.
Speaker 0
204.57s
shor sir. laik yu kyan kip as in maind if at all in da fyuchar if yu ar hyaving sam ishyus yu kyan alwes refar tu as.
Speaker 1
212.87s
ya ya. what's this name of the organization?
Speaker 0
217.01s
ai o e ai dabalyu o.
Speaker 1
219.81s
o okay.
Speaker 0
220.75s
Yeah, so we are like one of the first companies that is totally focused on preventive care and even age reversal.
Speaker 1
222.49s
First
Speaker 0
228.53s
to we are the first company in india to ever introduce the epigenetic test. in the indian market ya.
Speaker 0
236.65s
you just look into a website and yeah definitely in the future if at all you have some concerns that uh your general.
Speaker 1
242.47s
There is this other other organization called anti aging center or something your competitor is it?
Speaker 0
249.33s
ya, laik di epigenetic test is van of di onli van. di adar kampani dhat rovaids it is van em ji.
Speaker 1
250.19s
Genetic
Speaker 0
255.29s
but uh ours is a collaboration with true diagnostics which is a US based company. and okay.
Speaker 1
261.51s
Okay.
Speaker 0
262.07s
Ya.
Speaker 0
264.43s
So that's the thing. Yeah, we do we have very little competitors because we are the pioneers in this field in India especially since there people are not much aware of preventive care, right? Everybody is into medications, everybody is into consulting a doctor. When you go go to the doctor for consultation itself...
Speaker 0
283.15s
without even looking at the report they just write your medicine. and
Speaker 0
288.21s
The negative thing about that is you might your body might not be used to that uh changes that's gonna come through it. So there are many side effects to medicine as well. So I it's better preventive like you said it's preventive is better than cure right.
Speaker 0
304.53s
yaa so that is the main motto of the company sir.
Speaker 1
308.15s
oke oke.
Speaker 0
309.01s
Yeah. I'll share you our website and the sample report of this one eighty one test. You can just go through it and if at all in the future when you're at
Speaker 1
316.25s
yes when you are at share
Speaker 0
317.95s
Definitely.
Speaker 1
318.13s
I definitely share it with somebody who needs it to share it with.
Speaker 0
322.15s
Ya.
Speaker 0
323.09s
yes. shur.
Speaker 1
323.93s
shy
Speaker 0
324.95s
All right, thank you Ashish for your time and have a great day.
Speaker 0
328.67s
Yeah.