A
Call Intelligence
Raghuveer with Abijith — Feb 04, 2026 14:57
Deal Lost
Warm
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Raghuveer. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Raghuveer.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
32% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:36 (37s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
78 / 18
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | 6800.00 | Neutral | Explaining the inquiry the customer made. |
Key Moments
200:23
Customer asks for price
Indicates price is the primary filter for the customer's decision-making process.
00:31
Price quote of 6800 (athasahat)
The core information requested by the customer is delivered.
Trust Signals
1
Customer confirms making the inquiry.
Topics Discussed
Blood test inquiry
Package inclusions
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Inquiry | 2 | neutral | Asks for price immediately. |
Call Transcript
Click to expand
Speaker 0
0.21s
Hello
Speaker 1
1.49s
Yes.
Speaker 0
2.09s
Ya good afternoon. Am I speaking to Mr. Raghuveer?
Speaker 0
6.95s
Sir Abhijit this side from IO Health.
Speaker 0
11.91s
Haanji.
Speaker 1
11.95s
Haan ji.
Speaker 0
12.61s
Ya sir, main Ivo se baat kar raha hoon sir, aap ek blood test ke liye inquiry daale the ek ek ek sau ek advanced test ka.
Speaker 1
13.01s
Haan
Speaker 1
21.21s
Haan
Speaker 0
22.01s
Haan sir.
Speaker 1
22.41s
Aur kya amount kya hai?
Speaker 0
24.39s
Toh sir woh poora body panel hai, Omega three included hai, doctor consultation and dietician bhi included hai, toh iska poora price aa raha hai sir athasahat.
Speaker 1
32.59s
Haan na.
Speaker 0
34.95s
Haan, ye kyunki ye full body hai.