A
Call Intelligence
Jerry T James with Abijith — Feb 16, 2026 10:51
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Jerry T James. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English/Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
10:37 (638s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
142
Rep Words / Customer Words
1184 / 342
Rep Longest Monologue
68s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Serviceability
I'm calling from Kerala and you have any send this here in Kerala or collecting that thing.
|
logistics | Customer | Yes | alternative solution | Good |
|
Sample Degradation
because that sample should be reached within twenty four hours or like that.
|
technical | Customer | Yes | technical clarification | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Comprehensive full body checkup including tumor and heavy metal panels. |
| epigenetic test | Rep | -- | Other | Biological age testing via dried blood sample sent to the US. |
Key Moments
400:47
Introduction of Biohacking
Positions the company as a pioneer and shifts the conversation from a standard checkup to advanced science.
01:33
Competitor Mention (Viroot)
Customer reveals he is already aware of the niche, allowing the rep to differentiate.
07:59
Technical Deep Dive on Serum/EDTA
Customer shows high intent/knowledge, requiring the rep to prove technical competence.
09:15
Pincode Check
Critical logistical hurdle; rep successfully pivots to the courier-based kit.
Discovery Questions
3
Q1
May I know your perspective behind that sir?
Q2
Were you looking at the epigenetic test sir?
Q3
If you could just tell me your pin code?
Trust Signals
2
Asking detailed technical questions about blood samples (EDTA vs Serum)
Sharing Pincode for serviceability check
Enthusiasm Signals
2
Comparing AIWO to other companies like Viroot
Confirming WhatsApp number
Resistance Signals
1
Questioning the motive of the advertisement early on
Confusion Signals
1
Confusion over the 'dried blood' vs 'vial' collection method
Topics Discussed
Epigenetics
Biohacking
Biological Age
Methylation
Gene Testing
Blood Biomarkers
Logistics in Kerala
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but questioning the motive of the call. |
| Discovery/Pitch | 2 | neutral | Deeply engaged in technical differences between gene and epigenetic tests. |
| Closing | 3 | positive | Agreed to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.37s
hello, good morning. am i speaking to jerry?
Speaker 1
1.23s
good morning.
Speaker 1
3.23s
Yes.
Speaker 0
3.87s
so my name is abhijit and i'm calling from i o health care center from chennai.
Speaker 1
8.01s
o okay okay.
Speaker 0
8.93s
Yeah, so like basically, uh we had had an ad campaign run wherein we were asking uh how often do you get your medical checkups done?
Speaker 1
17.77s
I believe
Speaker 0
18.19s
I believe you have put in only when specific health issues arise, right?
Speaker 1
21.69s
Yes yes yes.
Speaker 0
22.23s
So may I know your perspective behind that sir? If you don't mind me asking of course.
Speaker 1
25.59s
no no no what you are doing actually uh what's the motive of that your advertisement?
Speaker 0
31.83s
Yeah, so basically like we believe any disease in your body, right? If you were able to detect it before it even get to a critical stage.
Speaker 1
32.19s
So
Speaker 1
38.45s
You are doing GNA.
Speaker 0
41.73s
yes yes we have all types of services sir so there is an epigenetic test then we have a gene test that we do.
Speaker 0
47.41s
and then a general full body blood checkup that we do. So we are one of the pioneers in biohacking in India, sir. So basically we are the first company to ever introduce an epigenetic test. So this is a test which tells you your biological age rather than your chronological age.
Speaker 1
63.73s
Aa ha ha ha okay okay.
Speaker 0
64.71s
Yeah. Okay okay. So with that information right you can work on reversing your age as well. So many people in India if at all they are let's say for example a person is thirty years old.
Speaker 1
70.47s
main
Speaker 0
76.35s
But his organs internal organs might be aging at a different pace depending on the habits lifestyle and the food intake that they do and the supplements that they have right.
Speaker 1
80.39s
Yeah.
Speaker 1
82.09s
14 take that day.
Speaker 0
85.55s
So that is basically how it is. So
Speaker 1
85.81s
that is
Speaker 1
87.31s
bayograaking bayograaking van more kerala kampeni doing veeroot veeroot is doing the bayograaking kampeni.
Speaker 0
93.13s
Okay but they totally depend on the gene test right?
Speaker 1
96.19s
jean test and what you depend on?
Speaker 0
98.23s
ours is an epigenetic test sir. so this is
Speaker 0
101.55s
Uh so basically in your body right inside your D N A itself uh there is a thing called epigenomes. So these epigenomes yeah so these have the information on so basically every organ is a clump of cells right.
Speaker 1
107.79s
So
Speaker 0
113.93s
So without a meaning, without purpose, these clumps of cells are just a clump of cells. So these epigenomes are the reason your lungs know to be lungs, your kidney knows it's a kidney.
Speaker 0
125.23s
So just like that all the organs. So when you when people get older, these epigenomes start to fade. That is why when people get older, uh their body like starts to fail, right? Some certain organs might not function properly. So these epigenomes losing its purpose, it's losing its memory of what it was supposed to do.
Speaker 1
143.59s
one
Speaker 0
145.43s
Right. So that is how we found find out your biological age. So each and every organ has its own epigenome. So there is a thing called methylation that happens. So there are dots that cross and the DNA, right, these epigenomes.
Speaker 1
146.25s
hum
Speaker 0
158.59s
You get crumpled up.
Speaker 0
160.67s
So that is why old people when after a certain age they start to lose their vision, they start to lose their sense of taste, sense of smell, even kidneys and all won't be working properly, might have some issues.
Speaker 1
170.95s
Hmm.
Speaker 0
173.51s
So that is how we find it. So just from a gene test, right? Gene test only tells you your chances of getting ill, that too if you have a family history of hereditary diseases, right?
Speaker 1
173.79s
So that is how we
Speaker 0
185.27s
ha ha ha ha. cancer so all that would be understood in your d n a itself from your so whatever is been passed down to you from your parents.
Speaker 0
195.63s
So that is how we differ. So ours is a totally like basically we have uh collaboration with True Diagnostics. It's a U.S. based company and we send the sample, the dried blood sample to U.S.A. and even the gene test that people do, right? They use saliva.
Speaker 1
204.11s
Hmm.
Speaker 1
211.27s
Hmm hmm.
Speaker 0
211.61s
So it loses its capacity.
Speaker 1
212.79s
You are also doing salivation.
Speaker 0
215.37s
No, our gene test is totally a blood test.
Speaker 1
218.37s
but okay.
Speaker 0
218.47s
because ya accuracy is lost with the saliva itself.
Speaker 1
222.23s
So it won't be And you are you are sending these samples to US and getting the result. Okay.
Speaker 0
222.73s
So it won't be any
Speaker 0
226.47s
Yeah, so it takes like around one month, one and a half month to generate your epigenetic test reports.
Speaker 1
232.63s
Okay okay okay. Ya. But
Speaker 0
233.29s
Yeah, but once you get that, right, you will be having a clear cut image of each and every organ in your body, at what age it is pacing, the pace of aging in your body.
Speaker 0
242.13s
So like let's say a heavy smoker right a person who chain smokes cigarettes all day his lungs might be at the age of fifty or sixty even though the guy is just twenty five to thirty years old.
Speaker 0
252.99s
so just like that everything in your body has its own certain aspects to it how it ages.
Speaker 1
257.63s
Age
Speaker 0
258.71s
So if you do not take good care of it, so without a complete image of your body, right, how can you work on reverse aging, right? And even these days itself, uh people from the age of thirty five to fifty five are prone to heart diseases.
Speaker 0
273.61s
because of the the food habits that they have. these are day of the youth these days are eating out right?
Speaker 1
276.89s
Okay.
Speaker 0
280.51s
and it's all processed foods. so these clogs are arteries.
Speaker 0
285.11s
over a period of time and also sunlight is one another thing a person who's working at nine to five they never get direct sunlight is a very important aspect to your growth as well.
Speaker 1
285.53s
over a period of time.
Speaker 1
287.27s
Sunlight is one
Speaker 1
292.59s
hum
Speaker 0
296.11s
so deez aar the things that we do and we aar the pioneers in
Speaker 1
296.79s
deez aar
Speaker 0
300.49s
early detection and preventive preventive care in India and because even the blood test that we have right. it is a advanced blood test so a general blood test outside if you get it done right full body checkup they only do for one eighty markers seventy to eighty markers.
Speaker 1
316.95s
hmm hmm hmm.
Speaker 0
317.93s
Okay, so ours is a full on comprehensive. We in a single blood test we include tumor panels, uh STD panels and your body heavy metal panels and all the other pancreatic, lungs, liver, all these also heart heart. Ha ha ha. So our even the blood test that we do, it has 183 biomarkers.
Speaker 0
338.91s
So it's not a specific to a certain condition that you're facing, it's specific to your whole body. So everything has to work in collaboration with each other, right?
Speaker 1
344.93s
have to work.
Speaker 0
348.17s
Once you consume the food, your mouth releases a saliva that breaks down the food and then it goes into your gut and the intestines, right? So everything has to be working like a factory. So if one of the machine breaks or something has some fault with it, everything else falls apart.
Speaker 0
367.75s
So that is why our blood test itself is a full on comprehensive advanced blood checkup sir.
Speaker 1
373.33s
per twenty
Speaker 0
373.61s
first one in India like there's no other company that does this.
Speaker 0
378.31s
ya. so like i believe we have looked into our web our company right?
Speaker 1
382.73s
ya.
Speaker 0
383.91s
Okay, so basically even Aibo, right, the name, uh it in it's a Japanese word that means love yourself because Japanese people they uh are the lowest mortality rate, like they live up to the highest in the world.
Speaker 1
398.29s
hmm hmm.
Speaker 0
398.87s
Yeah. So that's the thing. So like were you looking at the epigenetic test sir is that something of interest to you?
Speaker 1
405.71s
no, okay, I I just want to know about your test and details and how much you charge?
Speaker 0
410.61s
So for the advanced blood test, right, with the 183 markers, we include omega 3 and omega 6, then a doctor consultation and then a dietician consultation. So all of these can be done at just 18,000 rupees.
Speaker 1
418.83s
So
Speaker 1
422.05s
Hello?
Speaker 0
422.73s
18,000.
Speaker 1
423.93s
eighteen thousand.
Speaker 0
424.63s
Yes, eighteen thousand, one eight thousand and also the epigenetic test, so it's a kit that we sent you, sir. So it's a self kit, so we'll be sending you a package, in that there would be a kit, you have to do it yourself.
Speaker 1
427.03s
And
Speaker 0
436.87s
And then once that is done, our people will come and take the parcel and we'll be receiving it in Chennai and then we send it to the US.
Speaker 1
443.85s
Oh okay.
Speaker 0
443.97s
So for that just that only a better
Speaker 1
445.23s
That's only a breath test cheyyanam. Drawing breath from the body no?
Speaker 0
448.69s
Yes yes so it's a dried blood sample.
Speaker 1
449.47s
It's a dried blood.
Speaker 0
452.01s
yaa, instead of like aa...
Speaker 1
453.39s
actually you need only serum. not the irithia sample.
Speaker 0
457.71s
yes.
Speaker 1
459.51s
Syrobole with Samuel you
Speaker 0
461.29s
Yeah.
Speaker 1
462.45s
Hey?
Speaker 0
463.15s
only blood sample sir. no urine sample at all.
Speaker 1
466.19s
no no no. I'm asking about uh ee blood samples are of two types. one is uh EDTA EDTA sample and one is
Speaker 0
469.99s
Yeah.
Speaker 0
471.41s
in while
Speaker 1
475.33s
Pure serum.
Speaker 0
476.59s
ya.
Speaker 1
477.19s
So which sample you actually need?
Speaker 0
480.41s
So it's like once you you puncture your it's not while.
Speaker 1
483.57s
No no no. You you don't you didn't get that.
Speaker 0
484.91s
you didn't get
Speaker 1
486.11s
Okay, you you just collect the whole breath.
Speaker 0
489.37s
Yes. No, like that's the fixed.
Speaker 1
490.57s
Like that's the thing.
Speaker 0
491.75s
So it uh the blood sample there are two types right one in a vial. And then uh the other one is a dried blood sample that you drop your blood on a flat surface and it let you let it dry dry right.
Speaker 1
495.97s
Then
Speaker 0
504.33s
So the second type is the one that we do.
Speaker 0
506.91s
for the epigenetic test. So it's a dried blood sample. So you'll be receiving a kit and in that there will be a platform kind of a thing.
Speaker 1
508.87s
right
Speaker 1
513.89s
Okay.
Speaker 0
514.09s
wherein you will drop your blood, you will let it dry for like two to three hours in open air. and then you will be you will be packaging it so that we can come and pick it up and send it.
Speaker 1
521.43s
Okay.
Speaker 1
522.55s
ya.
Speaker 0
524.35s
so is epigenetic the thing that you would like to
Speaker 1
527.17s
and is there any you are just sending that thing to I'm calling from Kerala and you have any send this here in Kerala or collecting that thing.
Speaker 0
535.65s
ya if you could just for the blood sample sir.
Speaker 0
539.35s
For the blood test in Kerala like there is very little service because of the locality. So if you could just tell me your pin code I can check the availability.
Speaker 1
549.19s
hum hum hum hum ya.
Speaker 0
550.11s
ya please tell me a pin code sir.
Speaker 1
551.97s
six eight six five six two.
Speaker 0
555.75s
six eight six five six two. Unfortunately the lab technicians won't be available there. But for the epigenetics since it's a like a kit that we sent to you right? That can be sent to your house. It doesn't matter about the pin code sir. All of it can be scanned.
Speaker 1
560.63s
but
Speaker 1
568.09s
All of that you can send and directly you can we can send that to your address by courier.
Speaker 0
575.03s
Yes.
Speaker 1
575.17s
Is there any specification in courier? No.
Speaker 0
577.83s
No no no that we will take care of from our end sir.
Speaker 1
580.47s
Okay okay okay.
Speaker 0
581.23s
Yeah. So no because that
Speaker 1
582.87s
no because that sample should be reached within twenty four hours or like that. is there any any problem like that?
Speaker 0
587.75s
Like
Speaker 0
590.23s
No no since it's a dried blood sample right only sunlight sunlight sample
Speaker 1
593.03s
One is dry sample, one is one is dry blood sample and other one is the whole blood you know.
Speaker 0
597.85s
Yeah, the blood blood test we need the in vials, like a liquid form itself we'll need it. So for the epigenetics, it is just in a it's it's just a dried sample that we collect.
Speaker 0
608.71s
So for that it won't be much issue because even to send it to US right it would take like six to seven days after we reach get it in Chennai.
Speaker 1
616.71s
oke.
Speaker 0
617.33s
Yeah. So that is there.
Speaker 1
619.19s
okey i just send mi di details tu mi and ai vil
Speaker 0
619.27s
Okay, yes sir,
Speaker 0
622.05s
Definitely.
Speaker 1
622.11s
let me check it and get you know.
Speaker 0
624.87s
for sure, ya. alright, you have whatsapp on the same number.
Speaker 1
627.81s
Ya same number.
Speaker 0
628.67s
Okay, I'll I'll even send it to your email, Jerry, uh, Tarapel.
Speaker 1
633.41s
Yeah.
Speaker 0
633.91s
okay. all right ya. thank you jerry for your time uncle. have a great day.
Speaker 1
637.55s
Okay.