A
Call Intelligence
navin with Abijith — Feb 13, 2026 15:08
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 2.0/10 on call with navin. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with navin. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with navin.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:18 (18s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
9
Rep Words / Customer Words
21 / 6
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:11
Company Introduction
Agent identifies as calling from AIWO Health Care Center; call ends shortly after.
Resistance Signals
2
Lack of engagement
Short responses
Topics Discussed
Identity confirmation
Company introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer responds with 'Ji' (Yes) to identity confirmation. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.39s
Hello.
Speaker 1
2.15s
Hello. Hello.
Speaker 0
3.73s
Hello.
Speaker 1
5.43s
hello
Speaker 0
6.11s
yaa good afternoon. am i speaking to naveen?
Speaker 1
9.69s
Ji.
Speaker 0
11.33s
sar main abhijit baat kar raha hoon ivo health care center se.
Speaker 0
17.83s
hello.