A
Call Intelligence
Naveen with Abijith — Feb 05, 2026 14:26
Deal Lost
Cold
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
6.5/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Naveen. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
10% into call
Pitch Approach
Educational/Technical
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
5:44 (345s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
74
Rep Words / Customer Words
648 / 212
Rep Longest Monologue
48s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
idu sixteen second no no i cannot afford this one no.
|
price | Customer | Yes | relative value/competitive comparison | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | 47250.00 | Other | Core product explanation |
| aiwo 181 blood test | Rep | 18000.00 | Negative | Upsell/Combo offer |
| epigenetic test | Rep | 66150.00 | Negative | Total package price |
Key Moments
400:23
Ad Recognition
Confirms lead source and initial interest.
03:03
Methodology Shift
Rep explains why they moved from saliva to blood (accuracy), building technical authority.
03:51
Price Reveal
The turning point where the customer's sentiment shifts from curious to dismissive.
05:14
Hard Rejection
Customer explicitly states he cannot afford it, effectively ending the sales opportunity.
Discovery Questions
1
Q1
were you just putting an inquiry to understand what the service is and how it works and everything?
Trust Signals
1
Asks about the testing methodology (saliva vs blood)
Resistance Signals
3
Direct price objection
Comparison to other cheaper services
Statement of inability to afford
Topics Discussed
Epigenetics
Biological Age
Organ Health
Pesticides in food
Blood testing vs Saliva
True Diagnostics USA
Pricing
Tata 1mg comparison
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and acknowledges the ad inquiry. |
| Discovery/Pitch | 2 | neutral | Asks clarifying questions about the sample collection (saliva vs blood). |
| Pricing | 3 | neutral | Reacts with 'oh bhai' and 'very expensive'. |
| Closing | 4 | neutral | Quickly ends the call after hearing the price. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.53s
hello, good afternoon. am i speaking to mister naveen?
Speaker 1
2.33s
Okay.
Speaker 1
4.19s
Ya tell me.
Speaker 0
4.95s
Sir my name is Abhijit and I'm calling from Igo Health Care Center from Chennai.
Speaker 1
10.29s
regarding?
Speaker 0
11.37s
Yeah, so I was calling because you have uh inquired about one of a test. So it's an Ivo age test wherein you'll be able to understand your uh biological age as compared to your calendar age.
Speaker 1
23.65s
Correct correct. Something was there some ad was going either Facebook or Instagram I do not recall it exactly ya tell me.
Speaker 0
29.35s
okay. so like uh were you just putting an inquiry to understand what the service is and how it works and everything?
Speaker 1
36.13s
Okay.
Speaker 0
37.15s
Okay. So basically we have a thing called an epigenetic test, sir. So we are one of the first companies in India to ever introduce it in the market. So how that works is, so there are epigenomes in your cell, so in your D N A. So these epigenomes inside give you an insight into the aging process of a person.
Speaker 1
46.85s
How that
Speaker 1
56.87s
okay.
Speaker 0
56.87s
Okay. So these epigenomes hold memory of what a cell is supposed to do on your body, on your like skin is supposed to be a skin, right? It has to be a certain information that has to be stored in the DNA to...
Speaker 1
63.35s
kidney
Speaker 1
65.47s
to be a
Speaker 0
70.07s
Got it. Yeah, so that is how basically we understand. So as people age, right? They lose a certain aspect of their body, certain organs that work, that start to fall out of its function, right?
Speaker 1
83.11s
hmm hmm
Speaker 0
83.59s
Yeah, so that is basically how we find the epigenetic age of so age of each and every organ in the body.
Speaker 0
91.19s
And with this basically the main purpose of this test is to understand where you are currently standing. So you might be thirty or forty years old but your body might be pacing at an age of one point five to two years.
Speaker 1
91.59s
Okay.
Speaker 1
100.15s
body
Speaker 0
104.39s
So even though you might feel healthy right? You might be uh you might be thirty years old but your organs might be at the age of thirty five or thirty six.
Speaker 1
104.65s
Even though
Speaker 0
113.73s
So that is a very bad sign and because of the higher
Speaker 0
118.87s
these days right the food that we eat the food that we consume are very much processed. even all the vegetables in the market are full of pesticides and many harmful chemicals. so even a organic organically grown fruits and vegetables are very expensive.
Speaker 1
128.21s
Correct.
Speaker 0
136.19s
So yeah so ninety percent of the people are not even aware so people doctors also would be suggesting you to uh get into a veggie habit and the lifestyle right.
Speaker 0
146.91s
But in fact, what they're trying to say is that get into the
Speaker 0
151.63s
organically grown plant.
Speaker 0
154.25s
but which is very much not what the case happens. so everybody follows a diet. but that diet won't be giving you the enough nutrients.
Speaker 0
163.97s
So everything has its side effects, right sir? So some people when they take a medicine for some of the thing, there are side effects to that medicine as well.
Speaker 0
178.47s
hello
Speaker 1
178.69s
How you will do do this through some saliva like how it is?
Speaker 0
183.03s
So it is a uh blood test before we used to do it uh with the saliva itself but the accuracy is totally off with that. So we are now doing it with a blood direct blood sample itself.
Speaker 1
194.89s
okey.
Speaker 0
195.57s
Yeah, and we are collaborated with a international company based in the USA, so it's called True Diagnostics.
Speaker 0
202.35s
So they will basically how it works is once you do the booking and everything right we'll be sending your epigenetic testing kit to your home.
Speaker 1
202.43s
So
Speaker 0
210.79s
verin yu vil bi kalekting da sample and vants yu du det yu vil bi sending it tu as tu chennai and den vil bi shipping it off tu di yu es e.
Speaker 1
211.19s
Okay.
Speaker 0
218.73s
And in about thirty to forty days, a report would be generated to show you exactly where your health status is of each and every organ in your body.
Speaker 1
219.01s
Okay.
Speaker 1
227.53s
okay. so what is the cost is coming then?
Speaker 0
228.29s
What is
Speaker 0
229.89s
So
Speaker 1
230.07s
oh bhai.
Speaker 0
231.75s
Yeah, so all that is included and for the epigenetic test by itself it is forty seven thousand two hundred fifty. And uh yeah, so other than that we do the age test that you have opted for, right?
Speaker 0
244.39s
It is a combo of two of the services that we provide, epigenetic test and then there is an advanced comprehensive blood test.
Speaker 0
250.63s
so one eighty one blood test. so with that and the epigenetic test it would just the blood test by itself is eighteen thousand.
Speaker 1
250.65s
Hmm.
Speaker 0
258.77s
But
Speaker 0
259.51s
with the epigenetic and the 181 test you can get it for 66,150 rupees.
Speaker 1
267.59s
ee mobile is very expensive than.
Speaker 0
269.87s
Yeah, you might feel that it's expensive, sir, but the service is up to the mark because for the blood test itself, right? Even you can look online, we are one of the only companies to ever provide a 183 biomarker count in a single blood test, sir. So even what that helps us in understanding is if there is any underlying health issues that you're that you're that are not showing symptoms or anything, right?
Speaker 1
293.45s
no got it. I already did that to one of the startup again did. I think what was the name I...
Speaker 0
293.75s
No no but it
Speaker 1
301.41s
sentai sentai sentai something was there right? yeah. as we already did with them but yeah I was just looking I think they were also giving me such option like age biological age or something I was not looking at the time.
Speaker 0
313.07s
Looking at the
Speaker 1
314.55s
but idu sixteen second no no i cannot afford this one no.
Speaker 0
317.07s
Okay, so even in even the just for the epigenetic test by itself sir, like uh Tata 1mg is one of the only other companies that are providing it and they are charging charging sixty thousand plus just for the epigenetic test itself sir. So we have a...
Speaker 1
325.33s
charging
Speaker 1
330.91s
we have a it was coming in ads so I was just looking something like name it or something probably we can check otherwise she said no no a lot of other things I can do with that one.
Speaker 0
334.25s
Okay.
Speaker 0
340.05s
Definitely sure sir.
Speaker 1
341.39s
Okay okay.
Speaker 0
342.29s
Okay thank you for your time.
Speaker 1
343.37s
thank you.
Speaker 0
344.25s
ya.