A
Call Intelligence
Kiran Os with Abijith — Feb 14, 2026 11:14
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
7.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
30% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
hard_decline
Call Structure
Duration
5:30 (330s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
684 / 42
Rep Longest Monologue
112s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Main product pitch covering 183 biomarkers. |
Key Moments
400:38
Customer discloses diabetes
Critical discovery point that allows the agent to pivot the pitch to chronic disease management.
01:18
Biomarker Education
Agent establishes authority by explaining the science behind the testing.
04:25
Customer says 'Yes'
Explicit verbal buy-in to the concept/interest.
04:30
Call placed on hold
The conversation terminates prematurely due to the customer putting the agent on hold.
Discovery Questions
3
Q1
Is there any health concerns that you're facing or is it just a precautionary method?
Q2
May I know why you... focus on the lipid profile by itself?
Q3
Are you aware of what a biomarker is?
Trust Signals
2
Sharing specific medical history
Confirming age and checkup frequency
Enthusiasm Signals
1
Immediate 'Yes' when asked about interest
Topics Discussed
Diabetes
Lipid Profile
Biomarkers
Vegetarian Diet
EPA/DHA
Preventive Care
AIWO 181
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative and confirms identity. |
| Discovery | 2 | neutral | Shares health status (diabetic) and age (56). |
| Pitch | 3 | neutral | Listens to long technical explanation without interruption. |
| Closing | 4 | neutral | Responds 'Yes' to interest inquiry. |
Call Transcript
Click to expand
Speaker 0
0.31s
hello. hello. yeah good morning. am i speaking to kiran? yeah. sir my name is abhijit and i'm calling from i o health care center from chennai.
Speaker 0
9.59s
So basically, uh I was calling to understand your perspective on uh health checkups, sir. So like we ran a campaign wherein I believe you have filled the form and uh the basically the question was how often do you currently engage in health monitoring and checkups and you put annually.
Speaker 0
28.65s
Correct. Yeah, so may I know why you is there any health concerns that you're facing or is it just a precautionary method that you do for your health?
Speaker 0
38.35s
I'm basically a diabetic. Okay. And fifty six.
Speaker 0
43.17s
oke.
Speaker 1
43.25s
Okay.
Speaker 1
43.79s
Just a routine checkup, that's all.
Speaker 0
45.69s
oke. so vants e iyar yu get det chekkḍ ap, rait?
Speaker 1
48.47s
generally one or two years once nothing very specific but generally we
Speaker 0
53.21s
okay. so i please ya just focus on the lipid profile by itself i believe.
Speaker 1
53.87s
one or two years.
Speaker 0
58.99s
That's all that. Yeah, so basically like Ivo
Speaker 0
62.43s
the company I'm calling you from, Ivo is a preventive care company, sir. So basically we have tests that we do wherein the full body checkup would be done.
Speaker 0
71.31s
in a single place.
Speaker 0
72.81s
okay. okay. so we are you are aware of what a biomarker is right?
Speaker 1
73.07s
Okay.
Speaker 0
78.33s
Okay, so biomarkers are basically uh genes in your in your blood that tells you the changes that are happening. So minute fluctuations, right, because of the chemical imbalances and the food intake and the exercising that you do. So even the testosterone levels also in the body will affect all these. So these are all the basically um biomarkers. So it tells us what the health status is and what your body is going through.
Speaker 0
104.29s
right in the blood itself. Okay. So like you said right the lipid profile testing that you do in that you'll be covering at least thirty to sixty parameters sixty tests.
Speaker 0
116.29s
Yeah. So but our tests we have a IO 181 comprehensive advanced blood testing. So we are one of the only companies in India that does as many tests in just a single blood pool sir. Okay. And we have 183 biomarkers covered in it.
Speaker 0
133.59s
so what that helps us in understanding is, uh, is if at all a person is like you have said right, you are a diabetic.
Speaker 0
142.49s
But uh you are going to the test only after you found out that you're diabetic, right?
Speaker 1
142.65s
But
Speaker 0
149.63s
uh the doctor prescription or the doctor might have suggested you do these certain tests once in a while to understand the fluctuations of the uh glucose level in your body.
Speaker 0
161.09s
So, uh that's where we come in. So basically, we have this full body checkup wherein we cover almost head to toe. So we include steroid panels, tumor panels, STD panels, then kidneys, pancreas, liver, diabetes profile also, lipid profile again, then heart profile, thyroid, etcetera.
Speaker 0
181.33s
So it will give you a current status of your health uh without even uh going outside. So you'll be understanding your perspective and your growth. So if at all you're uh on prone to be affected by some other disease tomorrow, right?
Speaker 0
198.67s
you'll yeah so if at all you're prone to be affected by another disease so many of the people in India are we are vegetarians am I right?
Speaker 1
198.85s
You will
Speaker 0
207.67s
Yeah. So what that what happens is a vegetarian they might have to take a lot of supplements. So one of the major chemical in the body is EPA and DHA. These are the omega levels in the body.
Speaker 0
220.79s
Okay. So EPA DHA test also we include in this as a complementary because since I like I said right it's a full on comprehensive advanced checkup for your body and this is done once a year.
Speaker 0
232.57s
because it will give you a brief understanding on where your health status is heading in the negative or in the positive and depending on that we do provide doctor consultation as well with the package and then a dietician plan will be helping you with maintaining a diet that will help you change differences in the lifestyle that needs to be changed in order to avoid the noise
Speaker 0
252.15s
health conditions that you are prone to.
Speaker 0
255.11s
Okay. Okay. Yeah. So like would you be do you think that this is something that you would be interested in? Because
Speaker 0
263.67s
Basically what you mean to say is
Speaker 1
265.05s
Yes.
Speaker 0
266.95s
One second just be on right? Yes yes.
Speaker 0
270.23s
The person you are speaking with has put your call on.
Speaker 1
273.59s
on hold please stay on the line. neevu maatanaaduttiruva vyaktiyu nimma kareyannu hold nalli ittiddare. dayavittu line nalliye iri.
Speaker 0
285.05s
aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai. kripya line par bane rahein. the person you are speaking with has put your call on hold. please stay on the line.
Speaker 1
299.55s
neevu maatanaaduttiruva vyaktiyu nimma kareyannu hold nalli ittiddare. dayavittu line nalliye iri.
Speaker 0
308.81s
vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai. kripya line par bane rahein. the person you are speaking with has put your call on hold. please stay on the line.
Speaker 1
322.41s
neevu maatanaaduttiruva vyaktiyu nimma kareyannu hold nalli ittiddare. dayavittu line nalliye iri.