A
Call Intelligence
Soniyaa arora with Abijith — Feb 16, 2026 10:49
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
6.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Soniyaa arora. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral to Negative
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
82% into call
Pitch Approach
Problem-Solution
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:44 (45s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
88 / 21
Rep Longest Monologue
14s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested in information
ai don't vant tu no. thank yu bhai mach.
|
no interest | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive care services | Rep | -- | Negative | Explaining AIWO's core business model. |
Key Moments
200:17
Reference to Form Data
Agent uses the lead's specific answer ('annually') to build context for the call.
00:41
Hard Interruption
Customer shuts down the conversation, leading to an immediate end of the sales opportunity.
Discovery Questions
2
Q1
I wanted to understand if you have any medical conditions or health problems?
Q2
so you do it as a precautionary method, right?
Resistance Signals
2
what work do you have?
ai don't vant tu no
Topics Discussed
Medical checkup frequency
Preventive care
Precautionary health measures
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'what work do you have?' |
| Discovery | 2 | neutral | Confirms annual checkups. |
| Pitch/Closing | 3 | negative | Abruptly cuts off the agent. |
Call Transcript
Click to expand
Speaker 0
0.49s
hello.
Speaker 1
1.67s
Boliye.
Speaker 0
2.51s
ma'am am I speaking to Sonia?
Speaker 1
5.07s
O sir.
Speaker 0
5.91s
mera naam abhijit hai aur main ivo health care center se baat kar raha hoon chennai se.
Speaker 0
14.11s
hello
Speaker 1
15.33s
what work do you have?
Speaker 0
17.11s
So basically like we ran a campaign to understand people's perspective on medical checkups and how regularly they do it. And I see that you have answered like you do it annually. So I wanted to understand if you have any medical conditions or health problems.
Speaker 1
30.87s
Okay okay.
Speaker 0
32.37s
okay. so you do it as a precautionary method, right?
Speaker 1
36.53s
yes.
Speaker 0
37.25s
Okay. So basically at IO we are a preventive care company and we are in
Speaker 1
41.47s
ai don't vant tu no. thank yu bhai mach.
Speaker 0
43.55s
aal raait yaar thaank yoo.