A
Call Intelligence
AMIT AGARWAL with Abijith — Feb 14, 2026 14:01
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
24% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
follow_up_scheduled
Call Structure
Duration
3:07 (188s)
Primary Language
English
Secondary Language
Hindi/Marathi
Code Switching
Moderate
Total Speaker Turns
45
Rep Words / Customer Words
428 / 112
Rep Longest Monologue
20s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price/Emotional
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Psychological fear of results
after your report then there let there will be lot of tension.
|
emotional | Customer | Yes | reframing | Good |
|
High Price
It is very little bit costlier also, no, that's why.
|
price | Customer | Yes | value stacking & discounting | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Other | Comprehensive preventive health screening including tumor and hormone panels. |
Key Moments
300:34
Diabetes Disclosure
Critical discovery point that allowed the agent to pivot from a general survey call to a specific health solution.
01:10
The 'Tension' Objection
Customer expresses fear of medical data; agent successfully reframes it as empowerment for reversal.
02:37
Price Reveal
The 18,000 INR price point is introduced, leading to the final negotiation phase.
Discovery Questions
2
Q1
do you have any health conditions?
Q2
do you have WhatsApp on the same number?
Trust Signals
3
Sharing specific medical condition
Agreeing to receive WhatsApp info
Acknowledging the service is 'very good'
Enthusiasm Signals
1
Acknowledge the quality of service ('No, no, it is very good')
Resistance Signals
3
Fear of 'tension' from bad results
Direct comment on high cost
Requesting time to think
Topics Discussed
Diabetes management
Annual health checkups
Biomarkers
Preventive care
Valentine's Day discount
Full body screening panels
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative and confirms identity. |
| Discovery | 2 | neutral | Shares health condition (diabetes) openly. |
| Pitch | 3 | neutral | Jokes about the 'tension' of knowing too much from reports. |
| Pricing | 4 | neutral | Notes the high cost but remains polite. |
| Closing | 5 | neutral | Agrees to review WhatsApp materials. |
Call Transcript
Click to expand
Speaker 0
0.17s
hello, ya, good afternoon.
Speaker 0
2.17s
Am I speaking to Amit?
Speaker 1
2.53s
speaking to
Speaker 1
5.15s
yes.
Speaker 0
5.85s
Sir, Abhijit this side from Ivo Health. And I was calling because I have seen that you have filled out one of our forms. So basically we were running a campaign to understand the people's response to how generally at what...
Speaker 0
23.37s
times do they get their health set up sir? so i believe you do annually right?
Speaker 1
28.49s
ya.
Speaker 0
29.49s
Okay. So like, I know the reason behind it, sir, like do you have any health conditions or were you?
Speaker 1
34.31s
He aahe diabetes.
Speaker 0
36.15s
oke. so adhu only yu vil bi chekking for da diabetes profile, rait?
Speaker 1
40.65s
no no. in the diabetes also i have to check eight nine different things.
Speaker 0
45.17s
Okay. So basically like Ivo the company I'm calling from is a preventive care company and we are basically into early detection and prevention. So what we believe at Ivo is that if at all a disease right before it gets into a critical stage before the symptoms show up.
Speaker 1
51.17s
basically.
Speaker 0
60.79s
your blood has biomarkers in it that will give us an input on what is gonna be happening. So what are the changes that will happen to your body in the next coming day.
Speaker 1
68.97s
That is okay but if
Speaker 0
70.13s
Yeah.
Speaker 1
70.69s
then now we are living life freely. after your report then there let there will be lot of tension.
Speaker 0
73.37s
Okay.
Speaker 0
76.33s
Not really.
Speaker 1
76.99s
kambhi madhye other will come out through many parameters we are checking. kambhi madhye other will come out them.
Speaker 0
80.55s
Ya.
Speaker 0
83.25s
But it's it's better than like uh having to suffer it in the long run, right? Like dependent on medicine for your whole life. So something like that is uh yeah, it would be a startling thing obviously on a first glance, but uh it would even think of it in a positive way too, right sir? You'll be able to understand what your body is going through and you can even work on reversing that.
Speaker 1
88.25s
for your whole life.
Speaker 0
105.29s
Yeah. So that's the thing. So with the early detection and the information that you get, right? You'll be understanding your body on a cellular level.
Speaker 0
112.65s
So with that, with just
Speaker 1
114.35s
No, no, it is very good. I'm just joking. Yes.
Speaker 0
116.23s
yes.
Speaker 0
117.53s
ya.
Speaker 1
117.89s
It is very little bit costlier also, no, that's why.
Speaker 0
120.73s
Yeah, because the service is totally worth it, sir, because we are including a doctor consultation, dietician consultation, and then like I said, it's a full body checkup, so it wouldn't be a full body checkup if we do not include omega 3 and omega 6 test in it as well.
Speaker 0
135.91s
So all of these things are covered and with the 183 biomarkers we are including tumor panels, STD panels, then hormone panels as well. So which you will have to do it separately if you get it from outside, right? And even the biomarker count is also pretty much very highest of the best of the best in India, sir, to be honest.
Speaker 0
155.81s
Because no other
Speaker 1
156.37s
How much are the charges for this?
Speaker 0
157.89s
So for all these services sir it is eighteen thousand but since Valentine's Day is going on we have an offer if you get for two people right we can give it for with a discount of fifteen percent.
Speaker 1
169.47s
Okay.
Speaker 0
170.07s
ya.
Speaker 1
170.75s
oke, giv mi a dey tu think, tumoro ai let tu lo.
Speaker 0
173.43s
Alright, sure. So do you have WhatsApp on the same number?
Speaker 1
176.37s
ya ya same number.
Speaker 0
177.27s
Alright, so I'll just share with your sample report. You can just go through with it and let me know if you have any questions.
Speaker 1
180.49s
you can just go through with it and let me know if you have any questions.
Speaker 1
183.61s
shu.
Speaker 0
184.19s
olrait. plejar spiking vit yu amit. tyank yu.
Speaker 1
186.51s
ya thank you thank you.