A
Call Intelligence
Mahipat Chauhan with Abijith — Feb 19, 2026 14:30
Deal Lost
Cold
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Mahipat Chauhan. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Mahipat Chauhan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:32 (33s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
61 / 6
Rep Longest Monologue
8s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 5.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Audio Disturbance
I'm unable to hear you sir. I I believe like there's a lot of disturbance.
|
technical | Rep | Yes | reschedule | Excellent |
Key Moments
100:23
Agent identifies audio issues
Leads to the decision to terminate the current call and reschedule, preventing a poor customer experience.
Topics Discussed
Identity Verification
Call Quality
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity but is barely audible. |
Call Transcript
Click to expand
Speaker 1
0.11s
hello
Speaker 0
1.59s
Hello?
Speaker 1
2.25s
ya, good afternoon. am i speaking to mahipat chauhan?
Speaker 0
7.05s
yes.
Speaker 1
7.85s
My name is Abhijit and I'm calling from IO Health Care Center from Chennai.
Speaker 0
14.85s
and
Speaker 1
16.67s
is it a good time to talk sir?
Speaker 1
22.23s
Hello.
Speaker 1
23.87s
I'll give I'm unable to hear you sir. I I believe like there's a lot of disturbance. I'll give you a call back in like one hour if that's mindful.
Speaker 0
31.77s
Okay na ek quality