A
Call Intelligence
Maya with Abijith — Feb 16, 2026 13:02
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 3.0/10 on call with Maya. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Maya. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Maya.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Gujarati
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:25 (25s)
Primary Language
English
Secondary Language
Gujarati
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
38 / 14
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
Mane kai khabar nai padti bhai tame shu bolo che (I don't understand anything brother, what are you saying)
|
communication | Customer | No | none | Poor |
Key Moments
200:05
Agent Introduction
Establishes the brand (Aiwo Health) and purpose of the call.
00:22
Language Barrier Explicitly Stated
The customer states in Gujarati that they do not understand the agent, effectively ending the sales opportunity.
Resistance Signals
1
Language barrier
Confusion Signals
1
Mane kai khabar nai padti bhai
Topics Discussed
Introduction
Inquiry Reference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges name. |
| Discovery | 2 | neutral | Customer expresses inability to understand the language. |
Call Transcript
Click to expand
Speaker 0
0.07s
Hello.
Speaker 1
1.27s
Hello
Speaker 0
2.03s
Ya, aam I speaking to Maya?
Speaker 1
4.51s
Haa
Speaker 0
5.41s
My name is Abhijit and I am calling from Ivo Health Care Center from Chennai.
Speaker 1
12.39s
Achchu.
Speaker 0
13.55s
Hello
Speaker 1
13.69s
Hello
Speaker 0
14.69s
Ya I am actually calling because you put an inquiry for a health case and like.
Speaker 1
20.51s
Aa helu.
Speaker 1
22.87s
Mane kai khabar nai padti bhai tame shu bolo che