A
Call Intelligence
Ashok with Abijith — Feb 19, 2026 16:05
Deal Lost
Cold
Call History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
10.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
5:09 (309s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
103
Rep Words / Customer Words
512 / 348
Rep Longest Monologue
12s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 9.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
I think that's a little bit too much... this price no unless it is come down in next one year or so I would not going for it.
|
price | Customer | Yes | comparison & discounting | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | 47250.00 | Price_Sensitive | Advanced test to analyze biological age via US-based lab. |
| gene test | Customer | 20000.00 | Other | Standard DNA testing for hereditary conditions. |
Key Moments
300:34
Customer specifies Telomere testing
Pivots the call from a general health inquiry to a high-ticket specialized test.
02:35
Price Reveal (47,250 INR)
The turning point where the customer's interest shifts to a firm rejection based on budget.
03:02
Customer reveals age (81)
Changes the context of the 'biological age' pitch; customer feels the investment isn't justified for curiosity at his age.
Discovery Questions
3
Q1
Are you looking to do a gene test?
Q2
Is it because you have any hereditary concerns?
Q3
May I know your age sir?
Trust Signals
2
Shared his age (81)
Agreed to receive WhatsApp reports
Enthusiasm Signals
1
Actually I was looking for myself... out of curiosity
Resistance Signals
2
That's a little bit too much
Unless it is come down... I would not going for it
Confusion Signals
1
Thought it may be somewhat like [genome tests]
Topics Discussed
Telomeres
Genetic Testing
Epigenetics
Biological Age
Pro Diagnostics (US Lab)
Pricing
1MG Comparison
Blood vs Saliva samples
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and clarifying his specific interest. |
| Discovery | 2 | neutral | Engaged in learning about the epigenetic test. |
| Price Reveal | 3 | negative | Immediate pushback on the 47k price point. |
| Closing | 4 | neutral | Politely declining even with a discount offer. |
Call Transcript
Click to expand
Speaker 0
0.51s
Hello.
Speaker 1
2.35s
Hello.
Speaker 0
3.01s
Yeah, good afternoon. Am I speaking to Ashok?
Speaker 1
7.05s
yes.
Speaker 0
7.95s
sar mai nem is abhijeth. i am kaalin phram ai o helth ker sentar phram chennai.
Speaker 1
14.11s
Haan, boliye.
Speaker 0
15.17s
sar aapne koi health ke regarding inquiry kuch daale the sar?
Speaker 0
20.11s
like a blood test or blood test or anything like supplementations or anything like that.
Speaker 1
27.63s
no actually I was trying to find out if somebody is doing this testing for telomeres.
Speaker 0
35.37s
sorry.
Speaker 1
37.97s
Are you doing genetic testing also?
Speaker 0
40.49s
yes yes we do have gene test as well. so are you looking to do a gene test? so...
Speaker 1
47.37s
nahi actually i was looking for somebody who could do this telomere.
Speaker 0
52.13s
telomeres.
Speaker 1
53.07s
Yeah.
Speaker 0
54.53s
okay, van second sir.
Speaker 0
64.53s
ya so like generally a gene test is it because like you have any hereditary concerns or the
Speaker 1
70.47s
No, no, no, nothing like that. Out of curiosity.
Speaker 0
72.99s
Okay.
Speaker 0
75.03s
Okay. So, see, there is like two types of test that we do, sir. So, one like you said that telomere, that's just a gene test, right? It analyzes your DNA.
Speaker 1
83.71s
Yeah.
Speaker 0
84.93s
So that helps us helps you in understanding is is if you have any passed down health conditions from your parents or even through the genes that has been passed down to you.
Speaker 1
85.43s
Yeah yeah.
Speaker 0
96.27s
Okay. So it just shows the chances of you carrying that uh conditions in your body. So other test that we have is an epigenome test, sir, epigenetic test.
Speaker 1
97.91s
Yeah.
Speaker 1
107.83s
ya you are doing epigenetic test.
Speaker 0
109.95s
yes. yes sir. so we are one of the only companies in india to ever introduce this test sir. so are you aware of this epigenetic test?
Speaker 1
117.71s
Yeah, yeah, yeah.
Speaker 0
118.89s
Yeah, so it basically helps us in yes, sorry.
Speaker 1
122.99s
to do it yourself or you send somewhere.
Speaker 0
126.43s
so it's a kit and we uh we are collaborating with a US based company called Pro Diagnostics.
Speaker 1
131.89s
through diagnosis.
Speaker 1
133.35s
oke oke oke.
Speaker 0
133.97s
So yeah, so it's basically a kit that we send you and once you collect the blood sample on it, so it is like a blood test itself.
Speaker 1
138.05s
collect
Speaker 0
142.23s
So the sample will be sent to Chennai and we'll be shipping it off to the USA. And for the results, sir, it would take like one month.
Speaker 1
143.37s
will be.
Speaker 0
149.99s
to generate the remove.
Speaker 1
150.63s
Okay.
Speaker 0
152.07s
ya.
Speaker 1
153.13s
Now what are the charges like for this?
Speaker 0
155.93s
So for the epigenetic test it is a forty seven thousand two fifty sir. Inclusive of tax and all the transport as well.
Speaker 1
163.65s
oke oke oke oke.
Speaker 0
165.37s
Yeah. So like were you looking to do it for yourself?
Speaker 1
169.25s
ya ya actually i was looking for myself i have no issues but i just out of curiosity i thought.
Speaker 0
176.79s
ya, its a in which may i know your age sir?
Speaker 1
180.77s
ya ya i am eighty one.
Speaker 0
182.47s
eighty one okay. so ya basically this would be helping you in analyzing your biological age.
Speaker 0
188.89s
Oh signal.
Speaker 1
189.27s
I know, I know. Yeah, but I think that's a little bit too much.
Speaker 0
194.51s
No, like, uh even there is only one other company that does this, sir, and they are like one M G is the other brand, and they are charging like sixty thousand for this same test.
Speaker 1
194.81s
Like
Speaker 1
204.23s
Yeah yeah maybe people some other requirement they may go in for it.
Speaker 0
209.85s
Yeah.
Speaker 1
209.97s
Yeah. For me it was only out of curiosity I wanted to get it done.
Speaker 0
214.41s
Okay okay. Oh yeah.
Speaker 1
216.15s
this price no unless it is come down in next one year or so I would not going for it.
Speaker 0
224.43s
ya sir totally understandable.
Speaker 1
226.89s
Yeah.
Speaker 0
227.07s
So if at all I could work out a discount for you, I can just talk to my team and get back to you.
Speaker 1
231.53s
No, but that discount would be minimal kind of thing, you know. Yeah.
Speaker 0
236.79s
Yeah, max like at least 10% discount we can do.
Speaker 1
239.87s
Yeah yeah yeah.
Speaker 1
242.17s
I was thinking something like you know this genome and all people who test genome.
Speaker 1
249.15s
I thought it may be somewhat like that.
Speaker 0
251.71s
It is that only sir. So like there is.
Speaker 1
252.09s
That only sir.
Speaker 1
253.87s
no no I thought it may be because that is in the range of ten thousand now.
Speaker 0
258.29s
Yeah, just the gene test you can get it done for like 20,000, 22,000.
Speaker 1
263.01s
Yeah. Yeah, but in north I think it is around ten thousand.
Speaker 0
267.01s
yaa but the
Speaker 1
267.95s
I thought around that if it is there then I must think about it.
Speaker 0
271.21s
okay. so with the gene test as well right? we do it from the blood itself because of inaccuracy in saliva sir in saliva sample.
Speaker 1
274.83s
from the blood
Speaker 1
277.05s
Accurate
Speaker 1
278.69s
Yeah yeah yeah yeah yeah.
Speaker 0
280.57s
Yeah, so that is there. So definitely I'll just share you the gene test report and the epigenetic test report on your WhatsApp. So if at all you are uh interested in it or want to know a bit more, you can just give me a call back on the same number.
Speaker 1
294.47s
okay okay. alright.
Speaker 0
295.43s
all right. and do you have whatsapp on the same number sir?
Speaker 1
299.01s
ya ya ya.
Speaker 0
300.19s
aal raait yaa then. aaiyil ping yu on vaatsaapp sir vith saampal ripot.
Speaker 1
303.73s
Okay.
Speaker 0
304.45s
Okay. Thank you for your time, sir.
Speaker 1
304.73s
Thank you.
Speaker 1
307.13s
Thank you.
Speaker 0
307.27s
Have a great day. Yeah, you too.
Speaker 1
308.95s
Okay.