A
Call Intelligence
Saurav with Abijith — Feb 11, 2026 14:24
Deal Lost
Cold
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Saurav.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Saurav. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
64% into call
Pitch Approach
Reference to previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:07 (68s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
78 / 32
Rep Longest Monologue
11s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 16.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Already Handled
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Inquiry already closed
yes, i have closed this enquiry already abhijit.
|
already handled | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | The reason for the call was an inquiry about this specific test. |
Key Moments
100:59
Customer rejection
Customer states the inquiry is closed, effectively ending the sales opportunity.
Resistance Signals
1
I have closed this enquiry already
Topics Discussed
181 blood test
Inquiry status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Who are you and what is this call regarding?' |
| Middle | 2 | neutral | Customer informs the rep the inquiry is closed. |
| Closing | 3 | neutral | Polite but firm ending. |
Call Transcript
Click to expand
Speaker 0
0.07s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
6.55s
my name is abhijit. i am calling from i o health care.
Speaker 0
17.81s
And Abhijit, please stay on the line.
Speaker 1
36.59s
hello.
Speaker 0
36.79s
Hello.
Speaker 1
37.45s
Yeah, good afternoon. Am I speaking to Saurav?
Speaker 1
41.73s
Yes. Who are you and what is this call regarding?
Speaker 1
44.85s
my name is Abhijit and I'm calling from Ivo Healthcare Center. Okay. Yeah, so I was calling regarding the inquiry that you put for the 181 blood test. So...
Speaker 0
51.43s
Call
Speaker 1
55.85s
Has anybody contacted you from our end sir?
Speaker 1
59.09s
yes, i have closed this enquiry already abhijit. okay, okay, i will update it in the system. my bad for calling you sir.
Speaker 0
64.93s
my background.
Speaker 1
66.53s
oke. hey thank you.