A
Call Intelligence
Veer Arora with Abijith — Feb 04, 2026 15:35
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
12% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
6:05 (366s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
582 / 348
Rep Longest Monologue
45s
Customer Longest Monologue
32s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Redundancy
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already working with a functional medicine doctor
So see I'm already working with a functional medicine doctor. oke. Okay, so I'm following, I'm using some peptides also, you know.
|
existing provider | Customer | Yes | value addition | Good |
|
Already did a microbiome test
I have done a gut microbiome test some time back, two, three years back... So I think for right now the microbiome test I won't use.
|
redundancy | Customer | No | acceptance | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Interested | Primary inquiry product covering 183 biomarkers. |
| gut microbiome test | Rep | 14500.00 | Other | Suggested due to customer's mention of IBS and gut issues. |
| food intolerance test | Rep | -- | Neutral | Suggested for allergy/IGE concerns. |
Key Moments
400:42
Customer discloses health issues
Critical discovery moment that allows the agent to pivot to a consultative approach.
02:20
Customer mentions functional medicine doctor
Potential deal-breaker; customer is already highly informed and under care.
03:44
Microbiome test price reveal
Customer rejects the upsell, setting a budget boundary.
05:29
Pin code confirmation
Strong buying signal; customer is checking serviceability in Pune.
Discovery Questions
4
Q1
May I know if you are a person who regularly does these checkups?
Q2
Is there any reason for the regularity, sir?
Q3
Are you having a difficulty with digestion?
Q4
Are you having any concerns with glucose levels or glucose spikes?
Trust Signals
3
Sharing specific medical history (IBS, Candida)
Mentioning current use of peptides
Providing home pin code
Enthusiasm Signals
2
Asking for specific details on B vitamins
Acknowledging that doctors often don't test for enough things
Resistance Signals
2
Declining the microbiome test
Stating he already works with a functional medicine doctor
Topics Discussed
IO 181 Blood Test
Gut Microbiome
IBS
Candida
Peptides
Functional Medicine
Biomarkers
Home Collection
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and inquiry-focused. |
| Discovery | 2 | neutral | Shared detailed medical history and current treatments. |
| Pitch | 3 | neutral | Evaluating the value of the 183 biomarkers against his current knowledge. |
| Closing | 4 | positive | Agreed to receive WhatsApp details and confirmed location. |
Call Transcript
Click to expand
Speaker 0
0.39s
Hello.
Speaker 1
1.73s
Hello.
Speaker 0
2.35s
Yeah, good afternoon. Am I speaking to Mr. Veer Arora?
Speaker 1
6.21s
Ya speaking.
Speaker 0
7.15s
Sir my name is Abhijit and I'm calling from IO Health Care Center sir from Chennai.
Speaker 1
12.49s
Okay.
Speaker 0
13.09s
Yeah, I believe we have put an inquiry for one of our services, the IO 181 blood test.
Speaker 1
19.95s
Yeah, I just wanted to know what it includes, what's covered, the costing, etcetera, yeah.
Speaker 0
25.49s
oke. so may i know like if you are a person who regularly does does these checkups or is it like once in a while kind of a thing?
Speaker 1
33.89s
lately it's been regularly, like you know, maybe twice a year or something.
Speaker 0
38.11s
Okay. Is there any reason for the regularity, sir?
Speaker 1
42.39s
Yeah, I had some health issues that I'm dealing with.
Speaker 0
42.91s
from head.
Speaker 0
45.29s
Okay.
Speaker 1
46.23s
So yeah.
Speaker 0
46.49s
Okay. So like so basically this is a comprehensive advanced blood test wherein we are covering 183 biomarkers.
Speaker 0
56.01s
okay starting from head to toe so basically like we have all the organs covered covered from thyroid panels diabetic panels heart panels lipid pancreas
Speaker 1
63.15s
diabetic panels, heart
Speaker 0
66.35s
kidneys and even steroids panels and the one thing that we have extra is the tumor panel then an STD panel. along with the nutrients imbalances that are going on so we have a nutrients panel as well. so it will be a full on uh
Speaker 1
78.25s
Okay.
Speaker 0
81.37s
in depth information that you'll be receiving from this test. So it will be on a cellular level information that you'll be getting. So it's a test to understand your body on a cellular level. Okay.
Speaker 0
93.43s
And other than that, we are also including the omega three plus omega six test, which basically gives you the EPA DHA content levels in your body. Uh so this indirectly affects your brain and your heart health.
Speaker 0
107.49s
Yeah. So these are the tests that are included in the package and other than that we have a doctor consultation which is totally free and then a dietician who will be providing you with a tailored diet chart as per the report that's been generated. So it will be specific for you for you yourself.
Speaker 1
127.21s
oke.
Speaker 0
127.89s
Yeah, and the
Speaker 1
128.33s
And how much is the costing?
Speaker 0
130.03s
So, uh the total price of all these services sir is eighteen thousand. And it is a preventive care measure that we have. So because in the illnesses...
Speaker 1
140.25s
So see I'm already working with a functional medicine doctor.
Speaker 0
143.83s
oke.
Speaker 1
144.81s
Okay, so I'm following, I'm using some peptides also, you know.
Speaker 0
148.79s
Ya,
Speaker 1
149.15s
because I'm dealing with gut health issues.
Speaker 0
151.15s
ya.
Speaker 1
152.19s
and just some inflammation.
Speaker 0
155.13s
oke.
Speaker 1
156.15s
So can you send me a list of all the tests in detail what's covered yeah.
Speaker 0
163.93s
Definitely. So like like I said 183 biomarkers are included. So you said that you are having issues with the gut, right?
Speaker 1
172.03s
Yeah.
Speaker 0
172.65s
So if you'd like we do have a gut microbiome test. So are you having a difficulty with digestion and or else you're eating a lot of food but still not gaining weight or eating less food and gaining a lot of weight? Are those are those some of the symptoms?
Speaker 1
188.31s
no, see my gut health has gotten better, but yes.
Speaker 0
191.31s
Okay.
Speaker 1
192.75s
I have IBS, so certain foods, you know, I cannot digest properly and it gives me leaky gut inflammation, etcetera.
Speaker 0
200.49s
Ya.
Speaker 1
201.11s
I have done a gut microbiome test some time back, two, three years back.
Speaker 0
205.43s
oke.
Speaker 1
206.09s
And just last six months ago I did a test, Nutrifit test, you know?
Speaker 0
210.19s
Ya.
Speaker 1
210.89s
So it came out as a mild infection candida. So we were just curing that. So a lot of it has been
Speaker 0
214.25s
Yeah.
Speaker 1
216.67s
heal, but still I think a little bit more has to be done.
Speaker 0
219.81s
exactly yes.
Speaker 1
221.19s
So, how much is your microbiome test?
Speaker 0
224.75s
So the microbiome it has like two thirty plus parameters covered in it and for that we are charging fourteen thousand five hundred.
Speaker 1
232.95s
So I think for right now the microbiome test
Speaker 1
236.45s
I won't use.
Speaker 0
238.17s
Algeria.
Speaker 1
238.17s
I'll just go with, you know, if I decide 18,000. So if you just send me the details and it has like all the B vitamins, B1 to 12.
Speaker 0
245.89s
Yes yes.
Speaker 1
246.31s
everything.
Speaker 0
247.53s
ya, its like a total blueprint for your present health status.
Speaker 1
252.67s
advance, right? Because a lot of, you know, doctors don't share, don't
Speaker 0
253.73s
Yes.
Speaker 1
257.35s
test for a lot of things, you know.
Speaker 0
259.17s
Yeah. So that's the and what about the
Speaker 1
260.15s
And what about the IGE, the allergies and all?
Speaker 0
263.53s
Yeah, for that we have food intolerance if you're asking, that we have another test for that.
Speaker 1
263.75s
For that we
Speaker 0
269.03s
So to understand if a person is allergic to a certain type of food, we test that with two hundred and fifteen types of food.
Speaker 0
276.95s
Yeah, so even that is there, but like uh since you you said you had some issue with the gut, right? So even that would be one of the things that I would suggest. And like other than that, are you having any concerns with uh glucose levels or glucose spikes or uh...
Speaker 0
293.65s
triglycerides or some something like that.
Speaker 1
296.01s
No, not so much, no.
Speaker 0
298.61s
Okay. Yeah. So then I would suggest because uh you could just go with the 181 test once that report gets generated, right? You will be able to pinpoint where the exact issue is happening and depending on that, we can uh go ahead with another uh with the longevity journey that we have.
Speaker 1
318.33s
Okay okay no problem.
Speaker 0
319.15s
Ya.
Speaker 0
320.19s
Sure.
Speaker 1
320.37s
Sure. You just tell me the details and then I'll see what. For sure.
Speaker 0
322.83s
For sure. I'll just share you the sample report for the 181 test and also could you please tell me a pin code sir?
Speaker 1
329.21s
411001.
Speaker 0
333.33s
o van van zero zero van.
Speaker 1
335.47s
Yeah.
Speaker 0
335.99s
Okay, yeah, we do have service there. So like, even the sample pickup is done from your doorstep. So once you book it and our lab technician would be getting in getting in touch with you and will be collecting the sample.
Speaker 1
349.99s
Okay. Ya okay.
Speaker 0
350.77s
Yeah.
Speaker 0
352.43s
All right sir.
Speaker 0
354.39s
thank you.
Speaker 1
355.17s
accha.
Speaker 0
355.67s
Do you have WhatsApp on the same number by the way?
Speaker 1
357.95s
Yeah, you can send WhatsApp, yes.
Speaker 0
359.91s
All right, yeah, that works. Thank you, Mr. Veer.
Speaker 1
361.23s
thank you master veer.
Speaker 1
362.85s
Thank you.
Speaker 0
364.33s
Pata hai kyunki