A
Call Intelligence
Krishnendu Datta with Abijith — Feb 09, 2026 14:19
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Krishnendu Datta. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Confirmed
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:26 (26s)
Primary Language
English
Secondary Language
Bengali/Hindi (Inferred from phonetics)
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
48 / 11
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| order support assistance | Rep | -- | Neutral | Referencing the reason for the call/inquiry. |
Key Moments
200:10
Introduction of Aiwo Health Care
Establishes the purpose of the call.
00:22
Question about previous purchase
Attempt to qualify the lead's history with the brand.
Discovery Questions
2
Q1
Am I speaking to Krishnendu Datta?
Q2
haav yoo baaT enee sarveesas aar proḍaKTs fram aaybo bifor sar?
Trust Signals
1
Customer confirms identity and listens to the introduction.
Topics Discussed
Identity verification
Company introduction
Previous inquiry
Purchase history
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite confirmation of identity. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.27s
Hello. Hello.
Speaker 0
3.89s
Hello.
Speaker 0
4.81s
yaa good afternoon.
Speaker 1
6.37s
Good afternoon.
Speaker 0
7.21s
Am I speaking to Krishnendu Datta?
Speaker 1
9.31s
Yes, speaking.
Speaker 0
10.19s
so my name is abhijit and I am calling from ivo health care company.
Speaker 1
13.99s
Okay.
Speaker 0
15.41s
Yeah, I'm calling about an inquiry that you put about some order support assistance. So like...
Speaker 1
20.69s
Hello.
Speaker 0
22.95s
haav yoo baaT enee sarveesas aar proḍaKTs fram aaybo bifor sar?