A
Call Intelligence
Debashis Ghosh with Abijith — Feb 14, 2026 09:34
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Debashis Ghosh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
17% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
5:11 (312s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
76
Rep Words / Customer Words
584 / 242
Rep Longest Monologue
31s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Sample Variation/Degradation
Toh blood itna itna time blood vo karne ke liye koi variation nahi aa jaate hain.
|
logistics | Customer | Yes | process explanation | Average |
|
Lab Standards
Their standard aur your standard are completely different.
|
credibility | Customer | Yes | partnership clarification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | -- | Interested | Comprehensive head-to-toe body scan including heavy metals and steroids. |
Key Moments
400:44
Customer confirms preventive mindset
Establishes the 'Why' for the call; customer is already health-conscious.
02:27
Logistics/Standard Objection
Critical trust hurdle regarding how a Chennai company services Kolkata.
04:16
Customer asks for charges and parameters
Buying signal; transition from 'if' to 'how much'.
04:52
Pin code sharing
High intent signal; customer checking feasibility.
Discovery Questions
3
Q1
Aapko koi health concerns hai jis kaaran aap annually checkup wagairah karwa rahe hain?
Q2
Kaise aap contact karte hain yeh?
Q3
Main aapka pin code jaan sakta hoon?
Trust Signals
3
Sharing Pin code
Asking for WhatsApp details
Sharing past lab experiences
Enthusiasm Signals
1
Toh karna hi chahiye (It should be done)
Resistance Signals
2
Questioning sample transport time (3 days)
Skepticism about lab standards vs Thyrocare
Confusion Signals
1
How samples reach Chennai/Bangalore from Kolkata without variation
Topics Discussed
Preventive health
Diabetes reversal
Biometric markers
Lab logistics
Thyrocare partnership
Kolkata serviceability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged filling the form. |
| Discovery | 2 | positive | Agreed with the importance of preventive care. |
| Logistics Discussion | 3 | neutral | Concerned about blood sample degradation during 3-day transport. |
| Closing | 4 | neutral | Requested WhatsApp details and shared location. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello.
Speaker 1
0.79s
Good morning, I am speaking to Debashish.
Speaker 0
4.01s
Yes.
Speaker 1
4.69s
Sir my name is Abhijit and I am calling from Ivo Health Care Center from Chennai.
Speaker 0
10.73s
Haan ji boliye.
Speaker 1
11.71s
Sir aap ek form fill kiye the, so basically hum log ek campaign run kar rahe the sir to understand people's perspective of how often do you currently engage in health checkups.
Speaker 1
28.33s
Aapko yaad hai sir, haan toh aap regularly bolke likhe the annually.
Speaker 0
28.39s
Toh yaad hai sir.
Speaker 1
33.91s
Toh.
Speaker 0
34.45s
Haan, hello Ali.
Speaker 1
35.25s
Yes sir, so like aapko koi health concerns hai jis kaaran aap annually checkup wagairah karwa rahe hain? Nahi toh it's just a preventive measure.
Speaker 0
44.61s
It's a preventive measure every year.
Speaker 0
47.87s
Toh karna hi chahiye.
Speaker 1
50.19s
Haan.
Speaker 0
50.61s
Ab age age bhi hai toh woh toh hona zaroori hai.
Speaker 1
54.53s
Ya exactly sir, toh wahi hai hum log bhi ek Ivo is a preventive care company sir and hum log early detection pe kaam karte hain and even work on reversal kyunki hum yeh maante hain ki aapke body mein jo bhi health concerns wagairah hai ek normal test mein.
Speaker 1
71.95s
Only after pata lag jaati hai. Jaise ki abhi diabetic honge, pre diabetic honge.
Speaker 0
76.99s
Hum
Speaker 1
77.83s
Toh uska aapko pre diabetic ke stage tak pata lag gaya bole toh aap usko totally avoid kar sakte hain, lifestyle changes, food habits and exercising ke through supplements ke dwara poora totally reversal kar sakte hain.
Speaker 0
77.87s
Toh uska.
Speaker 0
85.97s
Hum
Speaker 1
91.71s
Toh hamara ek test hai jo jismein sir aapko ek sau aath biometric markers milenge and yeh India ka only single test hai jismein poora body ka.
Speaker 1
101.27s
cover ho jaati hai, toh head to toe all body organs and panels are covered, so you will be having heart profile, lipid, liver profile, arthritis, diabetic profile, steroids, tumor, STD panel and then even heavy metals in the body.
Speaker 0
106.03s
Surya.
Speaker 0
111.29s
Five.
Speaker 1
117.25s
So poore ka aapko ek clear cut picture milega sir, jaise ki aapka aaj ka health status kya hai, uske baare mein aapko in depth mein jaankari milegi on a cellular level.
Speaker 0
128.23s
Hum
Speaker 1
128.99s
Yes sir, toh aap like kaise aap?
Speaker 0
130.53s
Toh kaise aap kaise aap contact karte hain yeh? You are basically from Chennai.
Speaker 1
135.97s
Ya so we have collaborated with labs like lab technicians.
Speaker 0
139.59s
Isko problem hai na, corona virus mein kya hoga?
Speaker 0
145.25s
Matlab
Speaker 0
147.19s
Their standard aur your standard are completely different.
Speaker 1
151.81s
Ya, I mean what is that?
Speaker 0
153.19s
Isliye toh Thyrocare maar kha raha hai.
Speaker 1
155.97s
Haan.
Speaker 0
158.39s
I look here is very good.
Speaker 1
161.23s
Ya.
Speaker 0
161.33s
Ya but it's in Bombay.
Speaker 1
163.07s
Ya even.
Speaker 0
163.47s
Not in Kolkata.
Speaker 1
165.55s
Ya like we do we are in collaboration with Thyrocare only sir, so unke hi lab technicians partners jo rahenge.
Speaker 0
172.19s
To Ayurveda Kolkata mein kuch hai hi nahi hai, vo to poora vo kar dete hain, upload kar dete hain koi ek gyarah gyarah company ko, vo test karega to kaise hoga?
Speaker 1
183.77s
Nahi testing toh hamare hi hoga.
Speaker 0
184.83s
I know I have.
Speaker 0
186.53s
I have done through Thai do care.
Speaker 1
189.09s
Ya.
Speaker 0
189.61s
And I have done with Renvaxi Calcutta, unka Renvaxi ka Calcutta mein vo hai.
Speaker 1
196.67s
Haan.
Speaker 0
197.31s
Haan franchise nahi hai toh test are different.
Speaker 1
200.99s
Ya so basically hamara collaboration type model yeh hai ki sir aapke paas se sample collect karne ke liye partners hai, toh hamara labs hai Mumbai mein and then aur ek South India mein Bengaluru mein hai.
Speaker 0
213.23s
Accha.
Speaker 1
214.05s
Haan, toh aap lab collect kar leke aap hamare paas bhej dete hain, hamare lab mein toh hum log cross check karke.
Speaker 0
218.57s
Toh blood itna itna time blood vo karne ke liye koi variation nahi aa jaate hain.
Speaker 1
225.47s
Haan, thoda time ka thoda teen days lagti hai sir, aaj sample kara nikaalenge bole toh like teen days mein aapko result mil jayegi.
Speaker 0
231.71s
Three days back.
Speaker 1
234.25s
Aur wo bhi hamare side se it's like.
Speaker 0
235.59s
And you have to you have to send by road only.
Speaker 1
240.59s
Ya road aur flight depending majorly toh road pe hai.
Speaker 1
245.17s
Yes.
Speaker 0
246.25s
Toh ismein toh variation aa hi jayega.
Speaker 1
248.79s
Toh yeh sir teen days mein toh sample wagairah generate ho jaati hai phir.
Speaker 0
255.15s
Lock the.
Speaker 1
255.39s
Doctor consultation hai.
Speaker 0
256.53s
Kya charges wagairah kya hai aur kya kya parameters aap karte ho? Aap mujhe WhatsApp karo na, ismein this is my WhatsApp number.
Speaker 1
263.39s
Sir
Speaker 1
264.51s
Okay I will share you a sample report jismein aapko poora parameters covered hoga, so Omega three Omega six bhi ismein included rehti hai, then again as service we are also including dietitian consultation doctors consultation.
Speaker 0
277.75s
Haan
Speaker 1
278.31s
Haan
Speaker 0
279.09s
Theek hai, aap thoda bhejiye mujhe.
Speaker 1
282.67s
Zaroor sir change aur sir main aapka pin code jaan sakta hoon like just to check availability for the lab technicians.
Speaker 0
288.37s
Calcutta 7 lakh 82.
Speaker 1
295.85s
Seven lakh eighty two ya wahan pe service availability hai, toh main aapko details bhej deta hoon sir ek baar dekhiye and koi questions hai toh aap yeh number pe call kar de sakte hain.
Speaker 0
306.45s
Theek hai, okay.
Speaker 1
307.07s
Okay, samay ke liye dhanyawad sir.
Speaker 0
310.91s
Thank you.
Speaker 1
311.25s
Thank you.