A
Call Intelligence
Ajay Kumar Jha with Abijith — Feb 09, 2026 15:31
Deal Closed
Warm
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO Extra Virgin Olive Oil 500ML
Deal Value
₹1,995
Purchase Date
Apr 02, 2026
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
4:49 (289s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
542 / 288
Rep Longest Monologue
28s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Product Knowledge
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Usage Uncertainty
Isliye hum thoda sa poochhna chah rahe the ki usko kaise use karna hai, ek to cooking mein use karna hai...
|
product knowledge | Customer | Yes | educational correction | Excellent |
|
Timing/Delay
Achha let me try for a week then I will go for that.
|
procrastination | Customer | Yes | acceptance & value reinforcement | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| olive oil | Customer | 1995.00 | Positive | Post-purchase usage instructions and quality check. |
| blood test | Rep | 3000.00 | Interested | Preventive health screening pitch. |
Key Moments
400:42
Olive Oil Education
Agent corrects customer's intent to cook with the oil, preserving the product's value and building trust.
02:12
Cross-sell Pivot
Agent successfully transitions from a product support call to a new service pitch.
03:34
Price Reveal
Agent quotes 3000 INR for the comprehensive test; customer accepts without friction.
04:14
Retirement Rapport
Deepened the relationship by discussing the customer's career and Chennai living history.
Discovery Questions
3
Q1
Quality wagairah kuchh kaisa laga sir uska taste wagairah?
Q2
Thoda aapko like burning sensation jaisa throat pe ho raha hai na sir?
Q3
How is retired life?
Trust Signals
3
Sharing personal work history
Asking for specific usage instructions
Agreeing to save the agent's number
Enthusiasm Signals
2
Asking 'Kya hai package?'
Asking 'Dusra kya hai aapka product?'
Resistance Signals
1
Delaying the blood test by one week ('Let me try for a week then I will go for that')
Confusion Signals
1
Unsure if olive oil can be used for cooking
Topics Discussed
Olive Oil usage
Polyphenols
Comprehensive Blood Test
Thyrocare partnership
Chennai geography
Retirement life
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and previous order. |
| Product Discussion | 2 | positive | Appreciated the usage instructions for olive oil. |
| Service Pitch | 3 | neutral | Asked questions about sample collection and package details. |
| Closing | 4 | positive | Engaged in friendly banter about Chennai locations and retirement. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.35s
Okay.
Speaker 0
2.45s
Sir main Abhijit baat kar raha hoon Ivo Health Care Center se.
Speaker 1
7.23s
Haan haan haan haan.
Speaker 0
8.33s
Yes sir, aap Ajay Kumar hai na?
Speaker 1
11.57s
Haan yaar.
Speaker 0
12.35s
Yes sir, so main sir aapko just like aap kuch inquiry daal lete hain na health care ke baare mein.
Speaker 1
18.71s
Haan vo manga diya hai humne.
Speaker 0
21.45s
Okay, so like supplements ka tha sir.
Speaker 1
25.71s
Nahi nahi, vo olive oil ka tha.
Speaker 0
28.67s
Okay so abhi issue kuch bhi nahi hai na sir.
Speaker 1
32.49s
Isliye hum thoda sa poochhna chah rahe the ki usko kaise use karna hai, ek to cooking mein use karna hai, doosra usko bola tha ki.
Speaker 0
37.83s
Nahi.
Speaker 1
39.13s
Khaali pet mein ek chammach daily dene ke liye.
Speaker 0
42.23s
Haan, toh cooking mein istemal mat kariye, woh usko garam bhi nahi hone dena hai sir, kyunki usmein polyphenols bolke chemical rehti hai jo aapko body ko zaroorat rehti hai, toh har din aap ek aur ek and a half, do spoons tak kha le sakte hain raw, nahi toh bhi bina cooking ke salad wagairah banate hain na.
Speaker 0
61.47s
Toh usmein iske maan haan without cooking ke heating heating hi nahi hona hai sir usko.
Speaker 1
61.59s
Toh usmein iska matlab.
Speaker 0
67.03s
Tabhi uska poora.
Speaker 1
67.21s
Bhi uska pura khali pet mein rehna hai.
Speaker 0
69.51s
Haan, khaali pet mein, yes sir.
Speaker 1
69.75s
Khaali pet mein.
Speaker 1
72.05s
Abhi toh thoda thoda hum do din try kiye hain.
Speaker 0
73.11s
Ho
Speaker 0
75.37s
Haan, toh quality wagairah kuchh kaisa laga sir uska taste wagairah?
Speaker 1
81.65s
Test to koi khaas uska kuch hai nahi, matlab koi effect nahi hai, matlab I can take it to, aisa nahi hai ki.
Speaker 0
89.35s
Okay, toh thoda aapko like burning sensation jaisa throat pe ho raha hai na sir?
Speaker 1
96.05s
Halka phalka waisa kuch nahi hai, I can tolerate.
Speaker 0
99.51s
Haan wahi hai sir, like wahi hai uska extra virgin olive oil ka wahi ek differentiating factor hai, thoda wo inflammatory rahega throat ke oopar, but aapke pet mein jaake wo digestion ke liye aur doosre even oil karne ke liye achha rahega sir.
Speaker 1
118.93s
Aap taken it for do days baaki dekhte hain.
Speaker 0
121.99s
Haan sir zaroor, toh kuch bhi hai toh mujhe call kariye, kuch bhi aapko questions ya doosre services ke baare mein and even.
Speaker 1
128.57s
Iska ka saab le raha hai kya? Dusra kya hai aapka product?
Speaker 0
132.17s
Bahut saare products hai sir, supplements wagairah hai, then hum log basically hum log ek preventive health care company hai aur hamara main service hai sir aur jaise ki ek hamara comprehensive blood test karwate hain, ismein aapko like full body har ek organ ka test hai yeh toh.
Speaker 0
151.11s
Tumor panel se usmein lipid profile aa jayegi, waisa like kidney profile, pancreatic profile, har ek har ek organ ka cover kar deti hai, toh usse aapko aapka present health status aapke body mein.
Speaker 0
164.17s
Aur preventive like early detection mein kaam karti hai sir, toh aapko kuch bhi kal kuch hone wala hai toh aap ek full comprehensive blood test mein aapko pata lag jaati hai.
Speaker 1
173.27s
You are based out at C.M. only.
Speaker 0
175.17s
Yes yes we are based in Chennai but hamara service all over India pe hai sir.
Speaker 1
180.15s
Toh matlab kaise hoga, who will collect samples?
Speaker 0
184.19s
So we have collaborated with Thyrocare, so since they have lab we have lab partners all across India, so ek do.
Speaker 1
191.53s
One to
Speaker 0
193.29s
Haan, toh aap booking kare baad hamare lab technician aapke door step par aake sample collect kar dega sir.
Speaker 1
200.57s
Achha let me try for a week then I will go for that.
Speaker 0
203.67s
Definitely sir.
Speaker 1
204.83s
Kya hai package?
Speaker 0
206.31s
So sir ismein ek sau ek test mein ek sau teen biomarkers count hoti hai across all body organs then omega.
Speaker 1
212.03s
Omega
Speaker 0
214.07s
So it is atheen hazaar sir, toh ismein Omega teen, Omega chhah ka bhi test hai, then doctor consultation hai and dietician consultation jo aapko aapke report ke hisaab se diet chart provide karega sir.
Speaker 0
229.09s
Ya.
Speaker 1
230.29s
Theek hai, I will consult you.
Speaker 0
232.25s
Zaroor zaroor sir.
Speaker 0
234.13s
Kuch bhi hai toh yeh number aap save kar lijiye, mera naam Abhijit hai.
Speaker 1
236.95s
Aur in China ji.
Speaker 0
238.39s
So we are located at MRC Nagar sir.
Speaker 1
241.61s
M R Singh Nagar.
Speaker 0
243.07s
Haan TVS Delhi.
Speaker 1
244.01s
I work at Shastri Bhavan Nungambakkam and then Besapnagar also I work there.
Speaker 0
250.33s
Okay.
Speaker 0
252.21s
So right now you are in Chennai itself I guess.
Speaker 1
254.21s
No no I am not now I have retired.
Speaker 0
256.63s
Okay, ya, how is life going sir? How is retired life?
Speaker 1
260.43s
How is retired?
Speaker 1
262.45s
I stayed in Anna Nagar, then Besant Nagar, several places.
Speaker 0
267.59s
Oh ya.
Speaker 1
268.91s
Perhaps some some some exposure of your place.
Speaker 0
271.91s
Yes yes sir.
Speaker 0
274.41s
Ghatiyan jaaye.
Speaker 1
274.67s
Kariya jaaye.
Speaker 0
275.77s
Definitely sure sir, aapko kuch bhi madad ya kuch bhi queries wagairah hai toh bhi aap yeh number pe call kar de sakte hain sir.
Speaker 1
283.13s
Theek hai theek hai.
Speaker 0
283.85s
Okay aapke samay ke liye dhanyavaad sir aur aapka din shubh ho.
Speaker 1
287.73s
Thank you.
Speaker 0
288.51s
Thank you sir.