A
Call Intelligence
Jesus Sudhirlal with Abijith — Feb 07, 2026 11:06
Deal Lost
Warm
Call History
93 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Jesus Sudhirlal.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Jesus Sudhirlal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹18,000
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:38 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
52 / 78
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Administrative
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing details on invoice
for example you have to mention the son's name la.
|
administrative | Customer | Yes | direct agreement | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health package/service | Rep | 18000.00 | Neutral | Mentioned in relation to an invoice of 18,000. |
Key Moments
200:09
Invoice Mention
Customer confirms an 18,000 INR invoice exists, establishing high intent/conversion status.
00:24
Identity Verification
Customer asks for the salesperson's identity and number, showing a need for trust/accountability.
Trust Signals
1
Customer asks for the salesperson's name and number for verification.
Resistance Signals
1
Customer insists on specific details (son's name) before proceeding.
Confusion Signals
1
Customer was unsure who the caller was initially.
Topics Discussed
Invoice correction
Payment amount (18,000)
Identity of sales person
Family member inclusion (Son)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about identity. |
| Middle | 2 | negative | Correcting invoice details and requesting salesperson identification. |
| Closing | 3 | positive | Agreement reached on updates. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
0.85s
Hello.
Speaker 1
2.01s
Hello.
Speaker 0
2.95s
hello yaar?
Speaker 1
4.19s
naa. abhi this side ya.
Speaker 0
7.41s
abhijita.
Speaker 0
9.59s
okay. ya already naan invoice raise pannirukkenla. jesus sudhirlal-kku eighteen thousand pay. no no no.
Speaker 1
14.55s
No no no that adhellame ippo vary undaavum avarude forest run.
Speaker 0
20.31s
for example you have to mention the son's name la. ya I
Speaker 1
22.39s
Ya I updated I updated.
Speaker 0
24.05s
okay. please mention the son's name and also i don't know your number. and you have to send me who is the sales person i want to know.
Speaker 1
31.33s
yaa mee only abhijith only i will update that yaa.
Speaker 0
32.29s
I will update that, yeah. Okay. Please mention the son's name, okay?
Speaker 1
35.99s
Sure, sure.
Speaker 0
36.77s
Okay thank you.
Speaker 1
37.89s
ya thank you.