A
Call Intelligence
None with Abijith — Feb 17, 2026 13:02
Deal Lost
Warm
Call History
51 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Proxy
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:44 (105s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
41
Rep Words / Customer Words
138 / 194
Rep Longest Monologue
6s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Confirming if the test is for both individuals. |
| food intolerance test | Rep | -- | Neutral | Clarifying it is only for Selvakumar. |
Key Moments
200:15
Time Slot Negotiation
Rep successfully moves the appointment to 8:00 AM to ensure the patient is there early.
01:32
Product Clarification
Clarified that blood tests are for both individuals while food intolerance is only for Selvakumar.
Trust Signals
2
Customer proactively offering to update on Saturday
Clear communication of patient availability
Confusion Signals
1
Brief confusion over whether tests were for one or both people (01:24)
Topics Discussed
Appointment Scheduling
Blood Test
Food Intolerance Test
Rescheduling Policy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on relaying information. |
| Middle | 2 | neutral | Working through time slot conflicts. |
| Closing | 3 | positive | Confirmed details and thanked the agent. |
Call Transcript
Click to expand
Speaker 1
0.31s
Hello.
Speaker 0
0.57s
Hello.
Speaker 0
2.83s
Hello.
Speaker 1
3.11s
Hello.
Speaker 0
3.81s
Ha so I spoke with him he is like from eight to nine on twenty thirty is okay.
Speaker 1
4.15s
Yes, okay.
Speaker 1
10.87s
eight to nine
Speaker 0
11.97s
aa eight o clock to nine o clock he will be there he said. and food intolerant.
Speaker 1
12.23s
8 o'clock
Speaker 1
15.53s
eight thirty to nine can i fix it ya now debeta shares meal for the food intolerance.
Speaker 0
22.19s
Yeah, okay. So yeah, eight thirty to nine thirty is also okay. He'll be at he said he'll be there at eight o'clock. I asked him to be there earlier. So just in case.
Speaker 1
31.53s
Okay, what time can I fix it?
Speaker 0
35.23s
eight
Speaker 1
35.55s
Eight or eight thirty.
Speaker 0
36.97s
eight only you can fix it.
Speaker 1
40.07s
Eight also okay.
Speaker 0
41.11s
ya ya 8 o'clock is also fine.
Speaker 1
44.41s
Okay.
Speaker 0
45.47s
all right ya.
Speaker 1
46.05s
Sure sure I am sure he will be there around eight.
Speaker 0
49.73s
Yeah, exactly. I asked him if he'll be before eight only, then he said, yeah, I will be there earlier, he said.
Speaker 1
56.17s
Okay fine.
Speaker 0
57.93s
Yeah, I even told him to let me know on Saturday itself if he's rescheduling it or something. So even that I will update you if at all something happens.
Speaker 1
67.93s
Sorry.
Speaker 0
68.75s
so rescheduling also if he is not able to come on twenty third right on monday.
Speaker 1
74.17s
okay okay okay oh on saturday okay thank you.
Speaker 0
74.67s
Okay okay.
Speaker 0
76.51s
Yeah, I asked him to tell me on Saturday itself.
Speaker 1
79.43s
oke oke.
Speaker 0
80.31s
okay. and food intolerant by nivitha no that one also.
Speaker 1
84.19s
For Selvakumar only I am right for both.
Speaker 0
86.47s
Yes, yes, yes.
Speaker 0
88.01s
ya.
Speaker 1
89.57s
no, i am asking for only selvakumar or for both.
Speaker 0
92.69s
for uh blood test is for both and food intolerance is just for selvakumar.
Speaker 1
99.63s
Okay fine.
Speaker 0
100.55s
Ya.
Speaker 1
102.07s
oke thank you.
Speaker 0
103.03s
Thank you.
Speaker 1
104.15s
Hi.