A
Call Intelligence
None with Abijith — Feb 17, 2026 12:46
Deal Lost
Warm
Call History
51 attemptsRep Performance
6.5/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
6.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical coordination
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:53 (114s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
48
Rep Words / Customer Words
248 / 112
Rep Longest Monologue
17s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Rescheduling/Flexibility
if at all he is not able to come on twenty third can he do it the next day
|
logistics | Customer | Yes | policy explanation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sample collection / diagnostic test | Rep | -- | Positive | Scheduling two people in Delhi for sample collection. |
Key Moments
200:22
Rigid Schedule Warning
Agent warns that if the client is 15 minutes late, the sample won't be taken, creating urgency for a precise time.
01:24
Slot Scarcity Disclosure
Agent reveals that no slots are available for the next two days, pushing the customer to commit to Friday.
Trust Signals
1
Customer asks for rescheduling options, indicating intent to complete the service.
Resistance Signals
1
Uncertainty about the specific time (9 AM vs 10 AM).
Confusion Signals
1
Confusion over slot availability (Agent mentions 19th, 20th, and Friday).
Topics Discussed
Delhi appointment
Sample collection timing
Slot availability
Rescheduling policy
Pin code availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative but focused on logistics. |
| Middle | 2 | neutral | Asking about rescheduling options if the 23rd doesn't work. |
| Closing | 3 | neutral | Agrees to call back shortly. |
Call Transcript
Click to expand
Speaker 0
0.13s
Hello kekkuthungala Abhijeet?
Speaker 1
1.69s
aa yes yes.
Speaker 0
3.85s
aa what time can I fix it for those two people in delhi shot only third?
Speaker 1
10.23s
Yeah morning only morning like
Speaker 0
10.35s
Yawn.
Speaker 0
12.93s
Aa morning like what time they will be reach?
Speaker 1
15.27s
Nine o'clock or ten yeah.
Speaker 0
15.79s
Nine.
Speaker 0
17.69s
shyora de vil bi reach araund rain.
Speaker 1
20.57s
Yeah. Yes, yes.
Speaker 0
22.37s
Why means we are booking around nine. If they are miss up or one I mean half an hour delay or like that or fifteen minutes delay or like that, they won't be wait and take the sample. That's why I'm asking this to you.
Speaker 1
25.99s
Oh
Speaker 1
33.75s
They only
Speaker 1
37.25s
Okay.
Speaker 0
38.73s
ken yu pliz kanfarm vith vans vith klaint ar ken ai siksit nain?
Speaker 1
38.93s
Okay.
Speaker 1
41.27s
Or can I fix it nine? I will call him and confirm it. He even told me.
Speaker 0
45.19s
Can I hold it?
Speaker 1
47.05s
ya because one more thing he said is like if at all he is not able to come on twenty third can he do it the next day or something he asked.
Speaker 0
55.45s
aa next day means they have to inform before no.
Speaker 1
58.91s
ya ya that only.
Speaker 0
59.59s
because uh what I'm saying means in our pin code tomorrow there is a for example I'm saying tomorrow there is no slots available okay. on 19th day after tomorrow Thursday 10:30 to 11 only one slot is available.
Speaker 1
66.97s
Yes.
Speaker 1
69.67s
Okay.
Speaker 1
72.65s
Yeah.
Speaker 0
76.31s
okay. like that. on twentieth the slot is available six to six thirty. other than around nine they are available.
Speaker 0
84.85s
laik see de aaphṭar aaphṭar three days onli vi haav slots.
Speaker 1
89.39s
oke oke.
Speaker 0
90.75s
tomorrow don't have we day after tomorrow also we don't have.
Speaker 1
90.95s
Tomorrow don't
Speaker 0
95.07s
We have only the Friday. Yeah, I will ask him and confirm. Kindly please confirm.
Speaker 1
95.09s
We have only the Friday. Ya, I will ask him and confirm with him.
Speaker 1
99.35s
Yeah.
Speaker 0
99.67s
Okay.
Speaker 1
100.33s
at least two days prior notice I will ask for him.
Speaker 0
103.55s
Ya ya.
Speaker 1
104.07s
there is a delay or rescheduling it.
Speaker 0
108.09s
Sure, sure.
Speaker 1
108.83s
Okay. I'll call you in five ten minutes okay.
Speaker 0
110.05s
Fighter
Speaker 0
111.55s
yaa please thank you. thank you.