A
Call Intelligence
None with Abijith — Feb 17, 2026 12:45
Deal Lost
Cold
Call History
51 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Unknown
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
inbound
Conversation Flow
Opening Type
greeting
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:10 (11s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
11 / 2
Rep Longest Monologue
2s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:04
Name Identification
Agent tries to identify the lead as 'Pandey'.
00:10
Call Termination
Call ends abruptly after the agent asks 'Is that right?'
Confusion Signals
1
Customer says 'Sorry' at 00:08 indicating audio issues or confusion.
Topics Discussed
Greeting
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer only says 'Hello' and 'Sorry'. |
Call Transcript
Click to expand
Speaker 1
1.29s
Kaise ka hai.
Speaker 0
2.83s
Hello.
Speaker 1
4.73s
Hello, toh pandey.
Speaker 0
8.31s
Sorry.
Speaker 1
8.95s
Hello.
Speaker 1
10.43s
Is that right?