A
Call Intelligence
None with Abijith — Feb 07, 2026 11:12
Deal Lost
Hot
Call History
51 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
80.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Low Performance: Abijith
Abijith scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (34s)
Primary Language
English
Code Switching
None
Total Speaker Turns
13
Rep Words / Customer Words
10 / 54
Rep Longest Monologue
1s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| il-6 test | Customer | -- | Other | Customer mentions 'one eighty one plus i l six' |
| fibrinogen test | Customer | -- | Other | Customer mentions 'five rinogen' |
Key Moments
300:04
Customer identifies as a repeat/referral user
High intent; customer is already in the ecosystem.
00:21
Specific test request (IL-6, Fibrinogen)
Identifies the specific revenue opportunity.
00:28
Audio failure
Ends the call prematurely, delaying the conversion.
Trust Signals
2
Repeat customer behavior
Specific test requests
Enthusiasm Signals
1
Proactive booking for next day
Confusion Signals
1
Audio/Technical confusion
Topics Discussed
Booking for son
IL-6 test
Fibrinogen test
Appointment timing
Audio issues
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Customer is proactive and ready to book. |
| Closing | 2 | negative | Frustration due to audio quality: 'I'm unable to hear you'. |
Call Transcript
Click to expand
Speaker 0
0.05s
Hello.
Speaker 1
0.77s
Hello.
Speaker 0
1.27s
ya good morning.
Speaker 1
3.39s
Sorry.
Speaker 0
4.17s
Yeah, I have actually sent you one again for the same booking for Jesus' son but for his son.
Speaker 1
12.69s
Yes.
Speaker 0
13.55s
Ya.
Speaker 0
16.05s
like for tomorrow nine AM.
Speaker 1
19.41s
Okay.
Speaker 0
21.81s
ya one eighty one plus i l six and five rinogen.
Speaker 1
26.61s
530
Speaker 0
28.67s
I'm unable to hear you. I'll give you a call in five or ten minutes.
Speaker 1
32.35s
Okay okay.
Speaker 0
33.35s
Okay.